West Highlands Auto Repair, Inc.

Initial Business Response /* (1000, 6, 2015/09/24) */
Customer came in for diagnostic on a vehicle that will not accelerateWe have a signs posted in the front "There will be a minimum fee for diagnostic $to $95.00" and will be explained to all customer before doing any diagnostic and never
exceed that cost of $95.00, that's why was chargedThe tech confirm that the VSS (vehicle speed sensor) since the Transmission Control Module (TCM) does not receive the proper voltage signal from the sensorWe confirm it with the diagnostic computer however we warned the customer that it is possible that issue may be TCM (transmission control module) but would have start what is bad to continue the diagnosticThe video footage was too big to email on juno ispWe can refund the money if our diagnostic is wrong with the repairs by another shop and a phone number we can confirm
Initial Consumer Rebuttal /* (3000, 8, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had *** automotive place, *** w *** ave, tele# XXX-XXX-XXXX repair the carHe did NOT agree that the car needed a TCM nor a VSSHe put in a pedal sensor & another sensor, but don't remember the name of itNone of these sensors that this garage said the car needed were necessary
Final Business Response /* (4000, 10, 2015/09/29) */
Again we have no problem refunding the full diagnostic but we need to know what got replaced and what repaired the vehicle if we can get a COPY of the Repair Order\Receipt that it got repaired and excludes the VSS and TCM and we will refund the money once we review it you can fax us a copy at (XXX)XXX-XXXX or come by with a copy of the receipt\repair order in person or Revdex.com has a submit file can send as a PDF file
Final Consumer Response /* (2000, 25, 2015/11/10) */
This care was resolved as the company refunded my moneyPl update your records