West Hills Honda

We have contacted the customer and processed the reimbursement per his requestWe apologized for the misplaced paperwork and the time it took to complete the reimbursementThe customer is completely satisfied and we are of the opinion that this matter should be closedThank you for making us aware of the issue so that we can continue to offer the best service possible to our customers

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would encourage the Revdex.com to monitor these types of refund promotions to ensure customers are getting their money refunded as promised and that the terms are not deceptive.Sincerely, *** ***

We have spoken with the customer and a refund has been issuedIt was mailed to her address on 5/3/2016TShe has stated this will satisfy her completely and it is our opinion that this matter should be closedThank you for providing us with this feedback so we may continue to satisfy our
customers
Sincerely,
Rob C***
General Manager
West Hills Honda
***@westhillshonda.com

After reading the letter from the customer, I interviewed the people involved at the store levelIt was true that the front license plate bracket was missed during the safety inspection and is required by the state for the customer to haveThe advisor that spoke with them should have installed on
at no charge and was unaware of the protocolI contacted the customer to apologize and had a check cut for $to reimburse them in full for their paymentThe customer was thrilled that we resolved this so quickly and is now completely satisfiedAll parties at the store have been trained on the protocol for this situation and our opinion is that this matter is closed.Thank you,Rob C***General ManagerWest Hills Honda***@westhillshonda.com*** ***

We have contacted the customer and processed the reimbursement per his request. We apologized for the misplaced paperwork and the time it took to complete the reimbursement. The customer is completely satisfied and we are of the opinion that this matter should be closed. Thank you for making us...

aware of the issue so that we can continue to offer the best service possible to our customers.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]