Mr*** purchased the Subaru Forester from West Houston
SubaruWe sent him the pictures which clearly show that the vehicle is an
eight year old vehicle with wear and tearThat being said, I would like
to point out a few facts; Mr*** made the decision to purchase the
vehicle
based on the pricingHe also bought the vehicle No WarrantyHe signed
documents to this affectAt no time did Mr*** hire an independent
inspector to go over the car mechanically or physicallyAs far as the check
engine light is concerned, we have no way to know if a car that is of this age
may have a check engine light come on or whenIn regards to the Body Damage
and accident that Mr*** reported, we will not pay to have an year old car
restored.
Mr*** stated that he sent me several emails with pictures, I
never received them in my correct email boxI had to scan my entire email data
base to find that his emails went to spam.
Respectfully Mr*** did have all of the information at his fingertips
and the ability to have the car independently inspected for physical and or
mechanical issue.
We wish Mr*** the best
Kindest regards,
*** ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It is neither a threat nor an attempt to ruin your reputation. As I'm sure we both know, an A+ rating is not due to an absence of complaints, but rather the result of resolving them when they come up. This car was grossly misrepresented. Any company selling a product or service is obligated to advertise their product in an ethical and accurate manner, which this car was not. Your offer does not even cover the damage your dealership irrefutably caused to the car, let alone the other concealed issues. Therefore, I do not consider this issue resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
He is correct in stating that I purchased an eight year old vehicle with wear and tear. My expectations were as such. However, the car was grossly and (in my opinion) intentionally misrepresented. In addition, the salesman blatantly lied about the damage. Finally, the check engine light was due to significant damage to the emissions system. It is nearly inconceivable that they would be unaware of the check engine light. In regards to the implication that I hadn't attempted to communicate well enough, I have phone records and email records indicated over two dozen attempts to discuss these issues reasonably. To claim my messages are all in the spam folder is absurd given that I receive mass emails from him often. Spam folders don't take messages from saved contacts. As significant as those issues are, there is irrefutable proof that they damaged the car after I purchased it. The back panel needs to be repainted due to them removing a 2" x 8" area of paint all the way down to the primer. Will they not accept responsibility for this? Again, it is irrefutable that they damaged the car in this way
Regards,
*** ***
Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July.
I have a 2015 Passat Limited Edition leased from VW Clear Lake, where I live by, and have been very happy with it.
I test drove a 2018 Passat SE and liked it a lot, but the price presented was a lot higher than I wanted. So I searched internet hoping to get a better price.
West Houston VW’s sales rep Saad Rahmani contacted me by email and text. After I explained to him what I was looking for and my budget, he said he could get close to my current lease price, which is $300 per month for 36 months lease with $0 down, on a Passat S, a Jetta or Tiguan Limited. He invited me to see him.
I drove one hour from Clear Lake to West Houston VW in Katy to meet him on 7/31. After going through the same old sales negotiation acts a few rounds for 2 hours, I signed the lease for a Tiguan Limited S for $305 per month for 48 months because I trusted his words that this was the best price I could ever get that they were losing money on this deal.
I had to drive away the new Tiguan Limited and left my Passat in their parking lot because I could not drive two cars at the same time.
I could not wait to tell my colleague about the exciting new car but was only shocked to learn that her family leased a 2018 Tiguan SE from the same dealership in February for $258 per month for 36 months with $1650 down only.
I expressed my shock and disappointment to Saad three days later when I went back to the dealership to pick up my Passat. He said because each month the incentives given are different also interest rates have been going up I should not compare these two prices this way and I really got the best deal. I told myself to trust his words again.
However, the real shock came a few weeks later when I visited VW Clear Lake on 9/6 to discuss options for my expiring lease on the Passat - I learned that day that Tiguan Limited requires “Premium Gas Only”! Nobody at West Houston VW ever told me that Tiguan Limited is a “Premium Gas Only” car and I have been filling with regular gas into it! Most important, I would definitely not have leased it if I had been told it requires “Premium Gas Only”.
On 9/7 the next day, I called West Houston VW and asked to speak with the GM and left him a voicemail. I also drove there on the same day to make a complaint and request to terminate the lease. Shane Hubbard, the Sales Manager, accepted me.
His defense was that sales reps are not required to disclose this information because not every customer cares about if a car requires regular or premium gas. I could not agree at all.
I asked him if so why all the stickers list fuel economy information in bold letters? It’s because it is one of the most important information and material enough to affect consumer’s purchasing decision. Plus, Tiguan Limited is not a luxury car which consumers would naturally assume and use premium gas. Moreover, Tiguan requires regular gas, not premium gas, so Tiguan Limited’s “Premium Gas Only” requirement is an exception, not a norm or common sense, so should be disclosed to buyer during the sales process.
Shane then said even though it says “Premium Gas Only” it does not mean you cannot drive the car with regular gas – I could not believe what I heard and asked him if he suggest I keep using regular gas? What if there is a problem later? Who will take the responsibility? Will the warranty be honored? He said he just does not think putting in regular gas will cause problems.
He said the dealership can do nothing about the lease because I signed the contract and it is now between me and the VW credit. I can make a complaint to VW manufacture if I like.
I reported this issue to VW Credit on 9/10 and they referred me to VW Customer Care. The complaint was filed.
VW Customer Care called me back the next day on 9/11 saying that they had forwarded my complaint to West Houston VW and the GM said the sales rep said he did go through with me all the details about the car.
Of course, this was a lie, in regard to the “Premium Gas Only” information.
I was told that they will ask the GM to call me to discuss more if I would like. I said yes please ask him to call me.
But up to now, no one called me from West Houston VW.
We are and always have been compliant with the rules of the [redacted]. If we need to make changes we will do so at thier direction. Our disclosures are clearer and more consise than most dealerships. The slanderous language that [redacted] wants to throw out are not productive. Our offer stands, take it or leave it, that is your choice. Full disclosure is at the following web address. By the way, if there were questions all you had to do was ask. We also dont charge for any additional services, no requrement to by an accesory or tint or better yet VIN etch as some dealers require.[redacted]
Steve P[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The $200 offer to repair the damage they caused my car prior to shipping is not even enough to have the repair properly performed. Neither is it a reasonable resolution for the $3500-$4000 in repairs needed to correct faults that were hidden and/or misrepresented in the listing, in the photos sent, and in the communications with the salesman.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I am glad to see you acknowledge responsibility for the damage to the rear panel. However, $200 will not even cover the expense of repairing the damage properly. Not to mention the $500 oil-leak, $1000 emissions damage, and roughly $1800 in body damage that were all concealed. Regards,
[redacted]
Dear Mr. [redacted],First I would like to state that we are not admitting to anything being done wrong. We are simply extending a goodwill gesture. I will state this again, you purchased a pre-owned car AS-IS NO WARRANTY. Your threat to ruin our reputation is a uncalled for. We have a great reputation in our community and across the country. The offer is final and only good through today at 5:00 pm CST.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Where are your disclaimer on this page?[redacted]
Regards,
Mr***, This is the final offerThank you, [redacted]
West Houston Volkswagen will pay Mr [redacted] $to have the rear area where the sticker was removedThis is the final offer
Mr*** purchased the Subaru Forester from West Houston
SubaruWe sent him the pictures which clearly show that the vehicle is an
eight year old vehicle with wear and tearThat being said, I would like
to point out a few facts; Mr*** made the decision to purchase the
vehicle
based on the pricingHe also bought the vehicle No WarrantyHe signed
documents to this affectAt no time did Mr*** hire an independent
inspector to go over the car mechanically or physicallyAs far as the check
engine light is concerned, we have no way to know if a car that is of this age
may have a check engine light come on or whenIn regards to the Body Damage
and accident that Mr*** reported, we will not pay to have an year old car
restored.
Mr*** stated that he sent me several emails with pictures, I
never received them in my correct email boxI had to scan my entire email data
base to find that his emails went to spam.
Respectfully Mr*** did have all of the information at his fingertips
and the ability to have the car independently inspected for physical and or
mechanical issue.
We wish Mr*** the best
Kindest regards,
*** ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It is neither a threat nor an attempt to ruin your reputation. As I'm sure we both know, an A+ rating is not due to an absence of complaints, but rather the result of resolving them when they come up. This car was grossly misrepresented. Any company selling a product or service is obligated to advertise their product in an ethical and accurate manner, which this car was not. Your offer does not even cover the damage your dealership irrefutably caused to the car, let alone the other concealed issues. Therefore, I do not consider this issue resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
He is correct in stating that I purchased an eight year old vehicle with wear and tear. My expectations were as such. However, the car was grossly and (in my opinion) intentionally misrepresented. In addition, the salesman blatantly lied about the damage. Finally, the check engine light was due to significant damage to the emissions system. It is nearly inconceivable that they would be unaware of the check engine light. In regards to the implication that I hadn't attempted to communicate well enough, I have phone records and email records indicated over two dozen attempts to discuss these issues reasonably. To claim my messages are all in the spam folder is absurd given that I receive mass emails from him often. Spam folders don't take messages from saved contacts. As significant as those issues are, there is irrefutable proof that they damaged the car after I purchased it. The back panel needs to be repainted due to them removing a 2" x 8" area of paint all the way down to the primer. Will they not accept responsibility for this? Again, it is irrefutable that they damaged the car in this way
Regards,
*** ***
Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July.
I have a 2015 Passat Limited Edition leased from VW Clear Lake, where I live by, and have been very happy with it.
I test drove a 2018 Passat SE and liked it a lot, but the price presented was a lot higher than I wanted. So I searched internet hoping to get a better price.
West Houston VW’s sales rep Saad Rahmani contacted me by email and text. After I explained to him what I was looking for and my budget, he said he could get close to my current lease price, which is $300 per month for 36 months lease with $0 down, on a Passat S, a Jetta or Tiguan Limited. He invited me to see him.
I drove one hour from Clear Lake to West Houston VW in Katy to meet him on 7/31. After going through the same old sales negotiation acts a few rounds for 2 hours, I signed the lease for a Tiguan Limited S for $305 per month for 48 months because I trusted his words that this was the best price I could ever get that they were losing money on this deal.
I had to drive away the new Tiguan Limited and left my Passat in their parking lot because I could not drive two cars at the same time.
I could not wait to tell my colleague about the exciting new car but was only shocked to learn that her family leased a 2018 Tiguan SE from the same dealership in February for $258 per month for 36 months with $1650 down only.
I expressed my shock and disappointment to Saad three days later when I went back to the dealership to pick up my Passat. He said because each month the incentives given are different also interest rates have been going up I should not compare these two prices this way and I really got the best deal. I told myself to trust his words again.
However, the real shock came a few weeks later when I visited VW Clear Lake on 9/6 to discuss options for my expiring lease on the Passat - I learned that day that Tiguan Limited requires “Premium Gas Only”! Nobody at West Houston VW ever told me that Tiguan Limited is a “Premium Gas Only” car and I have been filling with regular gas into it! Most important, I would definitely not have leased it if I had been told it requires “Premium Gas Only”.
On 9/7 the next day, I called West Houston VW and asked to speak with the GM and left him a voicemail. I also drove there on the same day to make a complaint and request to terminate the lease. Shane Hubbard, the Sales Manager, accepted me.
His defense was that sales reps are not required to disclose this information because not every customer cares about if a car requires regular or premium gas. I could not agree at all.
I asked him if so why all the stickers list fuel economy information in bold letters? It’s because it is one of the most important information and material enough to affect consumer’s purchasing decision. Plus, Tiguan Limited is not a luxury car which consumers would naturally assume and use premium gas. Moreover, Tiguan requires regular gas, not premium gas, so Tiguan Limited’s “Premium Gas Only” requirement is an exception, not a norm or common sense, so should be disclosed to buyer during the sales process.
Shane then said even though it says “Premium Gas Only” it does not mean you cannot drive the car with regular gas – I could not believe what I heard and asked him if he suggest I keep using regular gas? What if there is a problem later? Who will take the responsibility? Will the warranty be honored? He said he just does not think putting in regular gas will cause problems.
He said the dealership can do nothing about the lease because I signed the contract and it is now between me and the VW credit. I can make a complaint to VW manufacture if I like.
I reported this issue to VW Credit on 9/10 and they referred me to VW Customer Care. The complaint was filed.
VW Customer Care called me back the next day on 9/11 saying that they had forwarded my complaint to West Houston VW and the GM said the sales rep said he did go through with me all the details about the car.
Of course, this was a lie, in regard to the “Premium Gas Only” information.
I was told that they will ask the GM to call me to discuss more if I would like. I said yes please ask him to call me.
But up to now, no one called me from West Houston VW.
West Houston Volkswagen will pay Mr. [redacted] $200.00 to have the rear area where the sticker was removed. This is the final offer.
We are and always have been compliant with the rules of the [redacted]. If we need to make changes we will do so at thier direction. Our disclosures are clearer and more consise than most dealerships. The slanderous language that [redacted] wants to throw out are not productive. Our offer stands, take it or leave it, that is your choice. Full disclosure is at the following web address. By the way, if there were questions all you had to do was ask. We also dont charge for any additional services, no requrement to by an accesory or tint or better yet VIN etch as some dealers require.[redacted]
Steve P[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The $200 offer to repair the damage they caused my car prior to shipping is not even enough to have the repair properly performed. Neither is it a reasonable resolution for the $3500-$4000 in repairs needed to correct faults that were hidden and/or misrepresented in the listing, in the photos sent, and in the communications with the salesman.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I am glad to see you acknowledge responsibility for the damage to the rear panel. However, $200 will not even cover the expense of repairing the damage properly. Not to mention the $500 oil-leak, $1000 emissions damage, and roughly $1800 in body damage that were all concealed. Regards,
[redacted]
Mr. [redacted], This is the final offer. Thank you,[redacted]
Dear Mr. [redacted],First I would like to state that we are not admitting to anything being done wrong. We are simply extending a goodwill gesture. I will state this again, you purchased a pre-owned car AS-IS NO WARRANTY. Your threat to ruin our reputation is a uncalled for. We have a great reputation in our community and across the country. The offer is final and only good through today at 5:00 pm CST.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Where are your disclaimer on this page?[redacted]
Regards,