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West Huston Radiology Assoc

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West Huston Radiology Assoc Reviews (3)

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of *** [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] Our review of the patient's account has resulted in these findings: · The date of service 01/06/was originally filed to [redacted] , and denied for other insurance · I have refiled the claims to [redacted] ***, today 05/07/ As a result of these findings, we have taken the following corrective actions: · The claim is currently pending insurance processing · If you have any further questions please do not hesitate to contact us at the customer service listed on your statement We apologize for the inconvenience this has caused Mr [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me by e-mail at [redacted] @zotecpartners.com [redacted] Customer Service Representative Zotec Partners NMeridian Street, Ste Carmel, IN

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LLC provides medical billing management services on behalf of West Houston Radiology AssociatesAs such, I am responding to your inquiry on their behalfIt is our mutual goal
to provide accurate and timely billing services in a satisfying manner to the patients of West Houston Radiology Associates.Our review of the patient's account has resulted in these findings:
The date of service of 05/12/was filed to Mr*** insurance three times; each time the insurance denied the claim as patient cannot be identified.According to our records we sent the patient four statements advising the insurance has denied the claim and to contact us.On March 22, 2015, Mr*** made the payment of $in fullAs a result of these findings, we have taken the following corrective actions:
We have talked to the insurance; they have advised us they are going to reprocess the claim.Once we receive the payment from the patients insurance we will refund the patients credit cardWe apologize for the inconvenience this has caused Mr***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at ch***@zotecpartners.com
Christy ***Customer Service Representative Zotec PartnersNMeridian Street, Ste Carmel, IN 46032cc: Ned C***, Chief Compliance Officer

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted]...

[redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted].
Our review of the patient's account has resulted in these findings:
·         The date of service 01/06/2015 was originally filed to [redacted], and denied for other insurance.
·         I have refiled the claims to [redacted], today 05/07/2015.
As a result of these findings, we have taken the following corrective actions:
·         The claim is currently pending insurance processing.
·         If you have any further questions please do not hesitate to contact us at the customer service listed on your statement.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]@zotecpartners.com
[redacted]
Customer Service Representative Zotec Partners
11460 N. Meridian Street, Ste 200 Carmel, IN 46032

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