West Kentucky Rural Electric Cooperative Corporation

Both the 12-15-reading and 1-17-readings were confirmed to be correct Customer said that this was record high usage, but after looking at the history for this location, we found that is not the case We sent a copy of the readings for the customer to look over

I confirmed that meter reading is correct I called [redacted] to see if she would like for our Residential Energy Advisor to visit There was no answer, so I left a message for her to return the call

[redacted] staff called [redacted] and informed her that the bill was for usage from 11-28-thru 1-06- [redacted] was satisfied with the amount of the bill due to the number of days billed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Something just doesnt seem right when my everyday actions have not changed The only difference from summer to now is I am not running window air conditioners and a dorm fridgeYet I am running a space heaterI have a propane fireplace and kerosene heater for heat which dont use electricityOtherwise my actions have not changed for yearsYet my bill goes skyrocketing upWhen there are hundreds of people all complaining on the same issueIts not okFor the company spokesperson to come on the news and say there is no way their meters are faulty and they are not going to look into itTo call me one time very early in the morning and say they have not been able to get a hold of me, when I have called them, emailed them, and had you send to correspondence to them, but my one missed early phone callI do not accept their answer

In November, the customer was under billed, making the December billing more than usual The customer was contacted on 2-06-and was satisfied with the explanation

The meter readings for 11-30-16, 12-30-16, and 1-30-were confirmed to be correct I called the phone number listed for the customer and did not get an answer The phone number listed did not accept voicemail I e-mailed the customer asking that they call me at their convenience
so that our Residential Energy Advisor could visit and help determine the reason increased KWH usage

Confirmed that 12-08-and 1-10-meter readings were correct Our Residential Energy Advisor visited customer Could not find a problem Did a call back to the customer to see if there was anything further that we could do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
* ***

The meter reading on 1-06-17 was incorrect.  We corrected the reading and rebilled.  We also made Special Payment Arrangements for the bill.  I called the customer and left a message asking if there were further questions or concerns.

When [redacted] contacted our office, we confirmed that the meter reading on 1-11-17 was correct.  We also confirmed that the 12-08-17 meter reading was correct.  On 1-25-17, [redacted] our Residential Energy Advisor, visited the [redacted]  He found a possible heat pump...

problem.  The heat pump would not operate, only auxiliary heat came on.  Auxiliary heat uses more [redacted] than the heat pump.  [redacted] felt that this was the reason for the higher usage.

The customer and I emailed.  I offered, again, for our Residential Energy Advisor to visit and help her determine what makes up her total electric usage.  I think if she will allow that, it will help her to understand and make necessary adjustments to lower her usage.

I confirmed that meter reading is correct.  I called [redacted] to see if she would like for our Residential Energy Advisor to visit.  There was no answer, so I left a message for her to return the call.

[redacted] staff called [redacted] and informed her that the bill was for usage from 11-28-16 thru 1-06-17.  [redacted] was satisfied with the amount of the bill due to the number of days billed.

I confirmed that the meter readings for December 8, 2017, and January 11, 2017 are correct.  I called [redacted] and asked if she would like for our Residential Energy Advisor to visit.  She said yes.  I have asked [redacted] to call her and set up an appointment for a visit.

Meter readings for 12-06-16 and 1-06-17 were confirmed.  I called [redacted] and left a message on his answering machine.  I asked that he call me if he would like to discuss his usage or if he would like for our Residentia[redacted] to visit and help him determine the reason for...

his usage.

Both the 12-15-16 reading and 1-17-17 readings were confirmed to be correct.  Customer said that this was record high usage, but after looking at the history for this location, we found that is not the case.  We sent a copy of the readings for the customer to look over.

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]First of all no one contacted me and left no message, second I would not need a advisor that works for there company cause for sure they are already getting paid by west Ky recc to find anything they can to justify there rip off scheme of these new meters. I haven't made any new changes far as electric and I have gas heat, I've done the same as always so there's no reason for a bill boost of almost double. This company should be investigated and should have to refund millions of unhappy customers.