West Lake International

We have a day return period as noted in the listing the customer purchased There is no warranty with this item as noted in the listing the customer purchasedThe customer described his issue via phone and from what the customer was describing the issue he was having was a calibration issue We provided calibration instructions to the customer to fix the issue he was having with the scaleThere is no warranty on this item and no further action is required

I bough a digital scale from them through *** around Feb 23rdAbout April 25th the scale starting acting upI contacted them in early may about the situationThey told me the scale needed to be recalibratedAfter weeks of going around with them that the recalibration did not work they told me that the warranty was only good for days and that they no longer sell that particular item due to the problems they were havingI asked them what they had planned on doingThey told me absolutely nothing could be doneI bought the product under good faith and it failed; too badWhen I told them that I would file a complaint with *** and *** *** about my dissatisfaction they told be go ahead "we are a power seller with *** and they wont do a thing"
While I do agree that they sale clearly stated a day warranty one believes that they are selling a product that will last for more than daysAdditionally the woman at West Lake asked why I did not call in the first daysI expl

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] It is quite apparent that the business is adamant about selling a product that is inferior; and then they stopped selling it because of all the problems.  They told me that recalibrating the scale would solve the problem. As by the nature of this complaint filed by me they were wrong and do not feel compelled to offer any other solution. Then they try to bully me by telling me too bad; go ahead and try to complain. We are too big and too important to [redacted] Integrity of a sale, an item or simply a promise to fix is not apparently in their best interest. But apparently the $85.00 is so important to them and not their integrity. I shall continue to explain the situation to as many people as I know; and thus far all those that I have talked to agree that the item should be repaired.

From: [redacted]Date: Fri, Jul 1, 2016 at 10:14 AMSubject: RE: Revdex.com complaint ID #[redacted]To: [redacted]
I think it is pretty clear. They sell me a product that I readily admit carried only a 30 day warranty. But there has to be some security in knowing that a scale is NOT going to malfunction within the first 90 days let alone within the first 2 months. Their response is full of holes. They claim I contacted them 90+ days after purchase. NOT TRUE. I purchased the scale on Feb 23rd, received it one week later and then the scale first failed on April 25th. By my math it is about 60 days; NOT 90. They immediately started telling me that it was a calibration problem which after 10 phones and numerous tries it appeared it is not. Then they told me they stopped selling that scale due to the problems they were having. I am not asking for anything above fixing my scale, sending me a replacement or refund my money. I want and need a scale. I believed I was buying equipment from a company that had integrity but it appears I was wrong. I believe their bullying tactics about my response to contact [redacted] and [redacted] clearly show they don’t care. If I am wrong then I can admit that; the question is would they?[redacted]

We have a 30 day return period as noted in the listing the customer...⇄

Review: I bough a digital scale from them through [redacted] around Feb 23rd. About April 25th the scale starting acting up. I contacted them in early may about the situation. They told me the scale needed to be recalibrated. After weeks of going around with them that the recalibration did not work they told me that the warranty was only good for 30 days and that they no longer sell that particular item due to the problems they were having. I asked them what they had planned on doing. They told me absolutely nothing could be done. I bought the product under good faith and it failed; too bad. When I told them that I would file a complaint with [redacted] and [redacted] about my dissatisfaction they told be go ahead "we are a power seller with [redacted] and they wont do a thing".

While I do agree that they sale clearly stated a 30 day warranty one believes that they are selling a product that will last for more than 30 days. Additionally the woman at West Lake asked why I did not call in the first 30 days. I explained to her the stupidity of that remark since it did not break within the first 30 days. Consumers should be aware that this company apparently sells items that last just long enough for what I consider is an unreasonable warranty.Desired Settlement: repair or replace my scale

Business

Response:

The customer ordered a scale on 2-23-16. We have a 30 day return period. There is no warranty on this item. The listing the customer purchased the scale from had this information: Payment, Shipping, and Returns· Payment -- We accept [redacted] Contact us for other payment options.· Shipping -- We will ship your items within one business day after full payment is received. · Return & exchange-- We accept 30-day returns upon receipt of item for full refund or exchange. The customer was aware before he made the purchase that we had a 30 day return period. The customer contacted us 90+ days after purchase and requested a return. We reviewed the information in the listing with the customer and he understood there was only a 30 day return period and no warranty on this item.

Business

Response:

The customer ordered a scale on 2-23-16. We have a 30 day return period. There is no warranty on this item. The listing the customer purchased the scale from had this information: Payment, Shipping, and Returns· Payment -- We accept [redacted] Contact us for other payment options.· Shipping -- We will ship your items within one business day after full payment is received. · Return & exchange-- We accept 30-day returns upon receipt of item for full refund or exchange. The customer was aware before he made the purchase that we had a 30 day return period. The customer contacted us 90+ days after purchase and requested a return. We reviewed the information in the listing with the customer and he understood there was only a 30 day return period and no warranty on this item.

Consumer

Response:

From: [redacted]Date: Fri, Jul 1, 2016 at 10:14 AMSubject: RE: Revdex.com complaint ID #[redacted]To: [redacted]

I think it is pretty clear. They sell me a product that I readily admit carried only a 30 day warranty. But there has to be some security in knowing that a scale is NOT going to malfunction within the first 90 days let alone within the first 2 months. Their response is full of holes. They claim I contacted them 90+ days after purchase. NOT TRUE. I purchased the scale on Feb 23rd, received it one week later and then the scale first failed on April 25th. By my math it is about 60 days; NOT 90. They immediately started telling me that it was a calibration problem which after 10 phones and numerous tries it appeared it is not. Then they told me they stopped selling that scale due to the problems they were having. I am not asking for anything above fixing my scale, sending me a replacement or refund my money. I want and need a scale. I believed I was buying equipment from a company that had integrity but it appears I was wrong. I believe their bullying tactics about my response to contact [redacted] and [redacted] clearly show they don’t care. If I am wrong then I can admit that; the question is would they?[redacted]

Consumer

Response:

From: [redacted]Date: Fri, Jul 1, 2016 at 10:14 AMSubject: RE: Revdex.com complaint ID #[redacted]To: [redacted]

I think it is pretty clear. They sell me a product that I readily admit carried only a 30 day warranty. But there has to be some security in knowing that a scale is NOT going to malfunction within the first 90 days let alone within the first 2 months. Their response is full of holes. They claim I contacted them 90+ days after purchase. NOT TRUE. I purchased the scale on Feb 23rd, received it one week later and then the scale first failed on April 25th. By my math it is about 60 days; NOT 90. They immediately started telling me that it was a calibration problem which after 10 phones and numerous tries it appeared it is not. Then they told me they stopped selling that scale due to the problems they were having. I am not asking for anything above fixing my scale, sending me a replacement or refund my money. I want and need a scale. I believed I was buying equipment from a company that had integrity but it appears I was wrong. I believe their bullying tactics about my response to contact [redacted] and [redacted] clearly show they don’t care. If I am wrong then I can admit that; the question is would they?[redacted]

Business

Response:

We have a 30 day return period as noted in the listing the customer purchased. There is no warranty with this item as noted in the listing the customer purchased. The customer described his issue via phone and from what the customer was describing the issue he was having was a calibration issue. We provided calibration instructions to the customer to fix the issue he was having with the scale. There is no warranty on this item and no further action is required.

Business

Response:

We have a 30 day return period as noted in the listing the customer purchased. There is no warranty with this item as noted in the listing the customer purchased. The customer described his issue via phone and from what the customer was describing the issue he was having was a calibration issue. We provided calibration instructions to the customer to fix the issue he was having with the scale. There is no warranty on this item and no further action is required.

Consumer

Response: