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West Lane Brake & Tune

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Reviews West Lane Brake & Tune

West Lane Brake & Tune Reviews (1)

Review: They didn't fix the problem I came in with but said it was fixed and it is still not fixed and he still charged me $575.00.

I brought my truck in by tow truck because it wasn't starting. [redacted] So called me up and said the estimate to fix my truck was 576.00. A few days later he told me to come pick it up and that it was fixed. He tried to start the truck and it didn't start so he said he was going to check into it some more. I didn't hear from him for a few days but he finally called me back today (9/10/2013) and said it was fixed and it just needed fuel. It started up so I payed him the 576.00, got gas and went home. I tried to start it at home today and it would not start. I called the shop again to tell him that the truck is not fixed and he told me that I have to keep trying and it will start after awhile. We told him that we want the money back and he said no and that the truck started when it was there. I feel he lied about being able to fix my truck, but still wanted my money.Desired Settlement: I just want my money back because he said he was going to fix what was wrong with it for the money I gave him and he failed to do it. I do not feel he is qualified to fix it and I rather get my money back and take it somewhere else.

Business

Response:

Initial Business Response

I writing in respond to [redacted] .He towed his truck in no start for dianostis . we fond that the truck had no spark we got authorization from Mr. [redacted] to install distributor and ignition module for $575.00 and the truck started and we clean all the electrical connection . when Mr. [redacted] pick up the truck and 2 hour later he call me up and toll me that his truck did not start and I toll him bring it back we will find what the problem and fix it for him. but he never brought it back .sorry we can not refund his money back .but if he brought it back we will find what is the problem and try to fix it the best we can to result the problem.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Since I brought it home from the shop it didn't run until I purchased and replaced two parts myself. Maybe if he seemed concerned when I called him or offered to pay to tow it back, I might have let them try to fix it for a third time. I will never take any vehicle to that shop again.

Final Business Response

sorry we can not refund his money back we fix his problem the car towing in can not start and can not run when he pick up the car run perfectly and we also test it too we let it run and test drive it three or four time before we let him have it . we believed the still running otherwise he would brought it back already give us another change to work on it and resolving this problem . Mr. [redacted] better wachted what he said who is the crooks.

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Description: Brake Service

Address: 9191 Round Top Road, Cincinnati, Ohio, United States, 45251-2446

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www.westlanebrakeandtune.powersites.net

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