Complaint: [redacted]
I am rejecting this response because: I called them to let them know I was coming because I am a...
SINGLE MOM with 5 KIDS and I did not have a lot of time. They had me sit and wait forever and they had NO customers. I asked the front receptionist where did [redacted], the Sales Director go because I just saw him sitting in the office and I told the tall manager I will be back. Call me when you guys are ready to fix the issues. I drove back & forth to this dealership like 10 times in the past couple weeks. I called [redacted] the other day to ask, before driving all the way over there with my sister are they ready to fix the issues before we sit in traffic for hours again. He said, no. He accepts the misrepresentation of the contract and does not care to come to a resolution with customers. Attached is proof the Car Sales Price $27,315.31. When the advertisement sales price is $24,845 -$3,000 rebate "not" adding additional $3,000+$2,500 on top of sales price. The contract is clearly incorrect.Also, [redacted] just sent me a letter, the dealership incorrectly put information on contract application. The whole contract is incorrect! I know they know "Sales Tax" is not $2,500+ and I did not get any warranties or other services.Just fix this West Loop Mitsubishi, Line (1) is supposed to be $24,845 minus $3,000 rebate minus $ Hail Damage discount minus $ Employee discount as agreed with [redacted] Sales Man. Finance amount should be $20,000 or less Requesting resolution as stated before, fix the contract(s) and mail me updated contract(s) with addendum for free car wash, oil change and car loaner. My 2016 Mitsubishi Outlaner is RECALLED.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Monday, June 29, 2015 6:55 AM To: info Subject:...
[redacted] purchase warranty and made a complaint with the Revdex.com about West Loop Mitsubishi thanks for the help appreciate it thank you we have came to agreement
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I need clarification on what they mean by "discharge of battery". If they mean the battery was inoperable or they replaced it, this is a complete flat out fallacy. I was not advised that the battery was discharged or replaced. In addition, they have failed to prove their claim, as based on the history of my account, I continuously visited them for this issue and they failed to resolve it. Yet they verbally indicated that the recommended repairs would solve the problem. Ok, so if another issue was the problem, then why wasn't I advised of that prior to authorizing the recommended repairs. Surely, if I knew the recommended repairs would not solve my complaint for which I brought the vehicle to the shop, why would I waste my time and money? I wouldn't and I'm sure others patrons would agree.. The management at this location and the techs assured me after each recommended repair that they had targeted and resolved the complaint (stall out issue). This service department has not acted in good faith and continues to exhibit unprofessional and unethical behavior as well as paint a negative impression of the entire Mitsubishi franchise. Hence, I am rejecting their response. Furthermore, with or without the assistance of your office, I will continue to seek a final and justifiable resolution to my claim, as I know I have been wronged, to include seeking the assistance of additional consumer governmental affairs agents and ultimately filing a small court claim, if necessary. It is my hope they will reconsider and do the right thing for me as well as other patrons.
Regards,
[redacted]
We spoke with customer. He came in and we tried to trade him out of his current situation and are willing to cancel all warranties customer stated he would think about it and get back with us. Thank you.
Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because: I still am requesting all copies of papers signed in my file please. So I may carefully caculate all the overcharges and hidden fees/addons to resolve incorrect contracts.Regards,
[redacted]
Customer is in the office discussing her contract and issues. Thank you.
Complaint: [redacted]
I am rejecting this response because: I called them to let them know I was coming because I am a...
SINGLE MOM with 5 KIDS and I did not have a lot of time. They had me sit and wait forever and they had NO customers. I asked the front receptionist where did [redacted], the Sales Director go because I just saw him sitting in the office and I told the tall manager I will be back. Call me when you guys are ready to fix the issues. I drove back & forth to this dealership like 10 times in the past couple weeks. I called [redacted] the other day to ask, before driving all the way over there with my sister are they ready to fix the issues before we sit in traffic for hours again. He said, no. He accepts the misrepresentation of the contract and does not care to come to a resolution with customers. Attached is proof the Car Sales Price $27,315.31. When the advertisement sales price is $24,845 -$3,000 rebate "not" adding additional $3,000+$2,500 on top of sales price. The contract is clearly incorrect.Also, [redacted] just sent me a letter, the dealership incorrectly put information on contract application. The whole contract is incorrect! I know they know "Sales Tax" is not $2,500+ and I did not get any warranties or other services.Just fix this West Loop Mitsubishi, Line (1) is supposed to be $24,845 minus $3,000 rebate minus $ Hail Damage discount minus $ Employee discount as agreed with [redacted] Sales Man. Finance amount should be $20,000 or less Requesting resolution as stated before, fix the contract(s) and mail me updated contract(s) with addendum for free car wash, oil change and car loaner. My 2016 Mitsubishi Outlaner is RECALLED.
Regards,
[redacted]
We have contacted the customer to refund their money and apologize for any inconvenience. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] Sent: Monday, June 29, 2015 6:55 AM To: info Subject:...
[redacted] purchase warranty and made a complaint with the Revdex.com about West Loop Mitsubishi thanks for the help appreciate it thank you we have came to agreement
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I need clarification on what they mean by "discharge of battery". If they mean the battery was inoperable or they replaced it, this is a complete flat out fallacy. I was not advised that the battery was discharged or replaced. In addition, they have failed to prove their claim, as based on the history of my account, I continuously visited them for this issue and they failed to resolve it. Yet they verbally indicated that the recommended repairs would solve the problem. Ok, so if another issue was the problem, then why wasn't I advised of that prior to authorizing the recommended repairs. Surely, if I knew the recommended repairs would not solve my complaint for which I brought the vehicle to the shop, why would I waste my time and money? I wouldn't and I'm sure others patrons would agree.. The management at this location and the techs assured me after each recommended repair that they had targeted and resolved the complaint (stall out issue). This service department has not acted in good faith and continues to exhibit unprofessional and unethical behavior as well as paint a negative impression of the entire Mitsubishi franchise. Hence, I am rejecting their response. Furthermore, with or without the assistance of your office, I will continue to seek a final and justifiable resolution to my claim, as I know I have been wronged, to include seeking the assistance of additional consumer governmental affairs agents and ultimately filing a small court claim, if necessary. It is my hope they will reconsider and do the right thing for me as well as other patrons.
Regards,
[redacted]
We spoke with customer. He came in and we tried to trade him out of his current situation and are willing to cancel all warranties customer stated he would think about it and get back with us. Thank you.
Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because: I still am requesting all copies of papers signed in my file please. So I may carefully caculate all the overcharges and hidden fees/addons to resolve incorrect contracts.Regards,
[redacted]