West Madison Falls High School

I cannot get ahold of anyone to get my husbands transcripts from this school.

Hello. I took this class years ago and received my diploma. Went through EMT school with it along with a few other college courses. When I went to take my state test for EMT I was told my diploma was fake and they don’t even know how I had the opportunity to do so. Same thing with my college courses at a small town campus. All these hours and years wasted in school with nothing to show for it and now have to redo everything and start back at step one. I need my transcripts and a new printed diploma so I can figure out a way to show them everything to show them I did complete the classes needed for the course with your school. Unfortunately my diploma and other things sent from your school was ruined in a flood in my home. Please help me. Email me at [email protected] you.

I paid for my son to attend this school in 2015, should have know that it not legit in the beginning with all the flags that being sent. But son wanted to attend and get what he thought was a high school diploma which turn out not to even worth the paper that it is printed on.You should be ashamed of yourself for taking innocent people money that is trying to better themselves by getting a high school diploma to attend college, get a better job and find out it is a FAKE as 6 leaf clover.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was told by [redacted] that west madison falls is a SCAM school. My diploma that I received from that says it has credits but when I try to apply to college's they tell me that my diploma has NO Credits and that it is not even a real diploma,  the same thing [redacted] told me!!!!! They also told me that the diploma from the west madison falls is another reason why it is very difficult for me to get a job!. The reason why I waited 2 years Is because I JUST found out that this school was a SCAM. 

Regards,

We are more than happy to refund the student if that is what he wants.  We have sent him the refund instructions several times and spoken to him.  His student file contains all the notes from our conversations and all the emails show as they went through with the instructions. All he has...

to do is send the package back with the form signed for his refund and we can process it.Thanks[redacted]Student ServicesWest Madison Falls High School

We have contacted the student and have offered her a full refund.  We explained to her the purpose of our programs and she was very understanding.  If she decides to move forward with the refund, she will contact us directly and we will be more than happy to assist her.  Our programs...

come with a satisfaction guarantee.  If any student, for any reason, is not satisfied we will gladly refund them.

Did you ask the college what exactly you need to meet their requirement?  As I mentioned we are happy to verify you have graduated, send your official transcripts, fill out a verification form or whatever they need in order to see you have actually completed our program.  Students go to college every single day with after completing our program and while I apologize you are having issues with a school accepting it we are happy to help find a solution with you.  Please also provide the name your diploma was ordered through along with your date of birth, we don't have the exact spelling you have provided as an account and we need to confirm your file.Thank you,[redacted]Student ServicesWest Madison Falls High School

We have reached out to the customer and issued him a full refund. We understand the frustration of the customer, but we are very clear in our terms what the use of our program is for and make no promises on career opportunity. We take customer satisfaction very seriously which is why we offer a...

money back guarantee. We are surprised that the principal of a competing school would direct a student to the Revdex.com rather than communicating his disappointment to us. The only way for our school to overcome opportunity, would be to know about it first. We wish this student the best and hope he finds much success in the future!

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

We have talked to this student several times. We even keep a log of each time we speak.  See below:
responded to email Follow Up Date: by Administrator on 01/22/2014 10:07:38 AMtalked to student and he gave me the apt number 1KFollow Up Date: by Administrator on 02/28/2013 03:13:51...

PMcalled student about getting package back and left a vmFollow Up Date: by Administrator on 02/28/2013 03:11:22 PMgot package back emailed student Follow Up Date: by Administrator on 01/22/2013 07:45:37 PMstudent wanted to know how long until diploma told them three days about after they orderFollow Up Date: by Administrator on 01/16/2013 07:24:54 AMHere is also the history log:TimestampActivityIP Address01/22/2014 10:04:24 AMStudent requested password.[redacted]2/28/2013 04:33:38 PMStudent requested password.[redacted]1/16/2013 05:43:52 AMStudent logged in.[redacted]12/11/2012 10:11:16 AMStudent logged in.[redacted]12/08/2012 02:44:52 PMStudent ordered the graduation diploma package. ([redacted]12/08/2012 01:47:24 PMStudent ordered the graduation diploma package. ([redacted]12/08/2012 01:40:53 PMStudent logged in.[redacted]12/01/2012 01:50:36 PMStudent completed registration.[redacted]12/01/2012 01:39:29 PMStudent completed life experiences.[redacted]12/01/2012 12:55:25 PMStudent logged in.[redacted]11/27/2012 05:43:02 PMStudent logged in.[redacted]11/27/2012 11:18:33 AMStudent passed an online exam. ([redacted]11/27/2012 11:12:26 AMStudent logged in.[redacted]11/27/2012 02:33:40 AMStudent passed an online exam. ([redacted]11/27/2012 02:21:12 AMStudent passed an online exam. ([redacted]11/27/2012 02:12:21 AMStudent logged in.[redacted]11/27/2012 01:49:40 AMStudent passed an online exam. ([redacted]11/27/2012 01:14:33 AMStudent created an account.[redacted]At no time has the student ever expressed to us that they were unsatisfied.  We are more than happy to help the student with their concerns.  The student even put the wrong address so we reshipped their package out for FREE to the correct address.  Again if the student has concerns we are more than happy to come to a resolution and help them.ThanksStudent Services

I ordered my diploma package on February 15, 2016 which I am aware that is Presidents Day. It is now February 19, 2016 and I paid for priority 2 day shipping and I have yet to receive a tracking number or a package! This is really frustrating and if I don't recieve it soon West Madison Falls can just cancel it and refund me my money back this is ridiculous! I have called, left messages, emailed and still NOTHING!

THIS IS A SCAM PLZ STAY AWAY FROM THIS PLACE THANK YOU I lost 230 and the bad thing is my mom payed 4 it

We are not sure what exactly they are unhappy about however we would like to help with whatever the student needs.  We spoke to [redacted]'s mother on 10/15/2012 and have not heard from either of them since.  The last conversation we had was that we were going to send transcripts out for them...

but she did not know the address and we have been waiting ever since to hear from her with it.  Thanks[redacted]

I am so sorry to hear they had a bad experience however it states right on our site that we are an online high school not a traditional high school.  It also states right on our site that we are not accredited by any regional or national accreditation agency.   We have a refund policy as...

well and would have been more than happy to refund them even up to 90 days after their purchase.  We have never received an email or request regarding wanting a refund.  Their purchase was done in November of 2013, it is hard to believe they are just now having an issue when 6 months has past.  We are more than happy to provide them with a verification to an employer or school or even provide their official transcripts if that would help.Thank you,[redacted]Student Services

We are sorry that we were unable to meet the needs of this customer.  We take all complaints seriously and will follow up to ensure that our site is working properly.  Our terms and conditions, which are required to be accepted prior to enrolling in our program, clearly state the intent of...

our programs, as well as, explain what our program is not intended for.  We didn't receive any notification from the customer that they were having issues with the site.  We have a 60 day satisfaction guarantee, also written into our terms, that gives the customer 60 days to request a refund.  We did not receive a refund request from the customer, however, since she filed this complaint the same day that she took the program, we were pro active and reversed her payment.  She will not receive her package in the mail and her payment will be refunded back to her card.  Thank you.

While I apologize you had an issue with your diploma I'm confused why you would wait over two years to let us know.  I have your file and not one time did you request a refund which we would have been happy to issue you had we of known in the 90 days our refund policy states you have. ...

Our school is an online high school, we clearly state that on our website as well.  If the entity you are using it for does not allow online high school there is really nothing we can do about it.  It is up to each entity to set their own requirements.  We do offer verification services and even send official copies of your transcripts for free if that would help we are happy to do so. Unfortunately our merchant provider doesn't even allow a refund to be processed this old however if you would like to take advantage of our verification services please let us know.Thank you,West Madison Falls High School

We have attempted to contact the student, via phone and email, to address her concerns.  Our terms and conditions, which were agreed to by the student, are very clear on the intent of our programs.  However, the satisfaction of our students is very important to us and we offer a refund...

guarantee.  Please have the student contact us and we will gladly assist her with receiving a refund.  If she is interested in college acceptance, one of our student advisers will be more than happy to help her with that.

We have contacted the student and have issued a refund check to her.  Although our website clearly states the below statement, we value our students and want them to be completely satisfied with our program packages.  If the student wishes us to refer her to an accredited High School, we...

are willing to assist with that. “Both of the Fast and Honor’s high school courses have been designed after the most current GED and high school preparation literature and follow many aspects of traditional high school testing format while providing convenience through the accelerated format and 100% online access. While our web-based courses are designed after the most current education curriculum, they are not accredited by any regional or national accreditation agency. Our staff encourages potential diploma package graduates to check with the organization, school or employer prior to completion of your diploma package order.”

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company is offering no resolution.  The school is expressing confusion over why I complained. The complaint I submitted explains EXACTLY why I complained.  The school's website listed an accrediting agency on one section, but says in another section that they are NOT accredited.  Which is it?  They are accredited, or they are not accredited.  They cannot be BOTH!  A diploma from a truly accredited school would be enough to get me into almost any college or university.  I have tried to apply to several colleges with this diploma, and none of the institutions that I applied to would accept it (which tells me it is most likely NOT ACCREDITED.)  Only a select few online colleges will accept applicants who have a diploma from West Madison Falls High School.It appears that the school is unaccredited, and therefore not accepted by the more reputable colleges and universities.  I am asking for either PROOF OF ACCREDITATION by the Dept. of Education, OR $249 returned to me in guaranteed funds (ie cashier's check or money order).

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]   P.S mI have returned their package and still haven't been refunded my money and I'm still getting ignored when I call them