West Main Bridal and Couture

Ms*** purchased her dress in September of At time of purchase the dress fit well and a consultant mentioned that she may need minimal alterations, but would need to meet with a seamstress 6-weeks before the wedding to conduct any alterations needed When Ms*** came in
for her first alteration appointment in April she was given an Alterations Contract which detailed the list of alterations to be performed She signed the document and agreed to pay the required 50% deposit At her final fitting we noted additional bustle points were needed to ensure the train be bustled beautifully and functionallyThe cost adjustment of $for additional bustle points was verbally noted, as well as written on the original estimate on the line titled "Final adjustment to cost estimate" During her final fitting we worked with her to help adjust the fit of the bust line, but she declined any further adjustment She happily paid her remaining balance and initialed the final agreement on the document that states "I agree that all alterations to my garment have been completed to my satisfaction" She did not seem at all displeased upon leaving We called her immediately upon receiving the Revdex.com notification and offered to look at her in the dress and adjust anything she was unhappy with free of charge by the owner herself

Revdex.com:
I was called by the business while at work and saw the message through the Revdex.com systemIn my original request, I do not state anything about fixing my dress as what I want to come out of thisWhile their response is a nice offer, it was not what I asked forI am already getting my dress altered by another place because I am so uncomfortable with Sealed With A KissI definitely showed dissatisfaction with the dress fit, and only left without them addressing it because I did not want to pay any money (the offer of fixing it for free was not on the table when I was there)They tried to get me to purchase $tape, which I found overpriced and declinedI do not want them to fix my dress, but I want them to have a better system of handling alterationsBeing told a potential number of $in September to someone coming out behind a curtain with the price of $was shocking and I felt too uncomfortable to express my distain with it, which is why I am doing so in writingThey should also mention that it is likely that the alterations price will increase after the original amount you agree toI saved up money to prepare for my $increase from the budget I had for alterations, and was blindsided with $extraI know now I should not have agreed to $in the first place, but I never agreed to $until the new alteration was already completed and I felt as though I owed it and could not contest it by the way it was handled
Regards,
Amy ***

Ms. [redacted] purchased her dress in September of 2015.  At time of purchase the dress fit well and a...

consultant mentioned that she may need minimal alterations, but would need to meet with a seamstress 6-8 weeks before the wedding to conduct any alterations needed.  When Ms. [redacted] came in for her first alteration appointment in April 2016 she was given an Alterations Contract which detailed the list of alterations to be performed.  She signed the document and agreed to pay the required 50% deposit.  At her final fitting  we noted additional bustle points were needed to ensure the train be bustled beautifully and functionally. The cost adjustment of $40 for additional bustle points was verbally noted, as well as written on the original estimate on the line titled "Final adjustment to cost estimate".  During her final fitting we worked with her to help adjust the fit of the bust line, but she declined any further adjustment.  She happily paid her remaining balance and initialed the final agreement on the document that states "I agree that all alterations to my garment have been completed to my satisfaction".  She did not seem at all displeased upon leaving.  We called her immediately upon receiving the Revdex.com notification and offered to look at her in the dress and adjust anything she was unhappy with free of charge by the owner herself.

Review: I bought my wedding dress from this shop in August and was told dress alterations generally range from $80 to $160. I go in in April (they suggested to come a few months before the wedding, which is in June). They pin my dress up and plan to do all kinds of alterations and then once I have agreed with what they did they come out with the cost: $460! $300 higher than their previous top estimate. Feeling stressed about the amount of time left before the wedding, I decided to bite the bullet and go along with it. I went today to pick it up and they added $40 onto the cost for an alteration they had already done without asking me first! On top of that, the dress still did not fit completely right but they spent the whole time asking me to add cups (more money) or stuff to fix it. I declined and am going to take my dress elsewhere to get it fixed. I am not sure what else I should have done, but hopefully this complaint to you is enough to show how wronged I feel I was.Desired Settlement: I am not sure if I chose the correct option from the pull down menu, but I just don't want this to happen to anyone else and I would like the business to be instructed/investigated to prevent this from happening in the future. Possibly the creation of up front contracts on alterations that bind the business to not charge anything further, or to contact the dress owner if they do. And a handout that details the costs of alterations before the customer agrees to come in for alterations.

Business

Response:

Ms. [redacted] purchased her dress in September of 2015. At time of purchase the dress fit well and a consultant mentioned that she may need minimal alterations, but would need to meet with a seamstress 6-8 weeks before the wedding to conduct any alterations needed. When Ms. [redacted] came in for her first alteration appointment in April 2016 she was given an Alterations Contract which detailed the list of alterations to be performed. She signed the document and agreed to pay the required 50% deposit. At her final fitting we noted additional bustle points were needed to ensure the train be bustled beautifully and functionally. The cost adjustment of $40 for additional bustle points was verbally noted, as well as written on the original estimate on the line titled "Final adjustment to cost estimate". During her final fitting we worked with her to help adjust the fit of the bust line, but she declined any further adjustment. She happily paid her remaining balance and initialed the final agreement on the document that states "I agree that all alterations to my garment have been completed to my satisfaction". She did not seem at all displeased upon leaving. We called her immediately upon receiving the Revdex.com notification and offered to look at her in the dress and adjust anything she was unhappy with free of charge by the owner herself.

Consumer

Response:

I was called by the business while at work and saw the message through the Revdex.com system. In my original request, I do not state anything about fixing my dress as what I want to come out of this. While their response is a nice offer, it was not what I asked for. I am already getting my dress altered by another place because I am so uncomfortable with Sealed With A Kiss. I definitely showed dissatisfaction with the dress fit, and only left without them addressing it because I did not want to pay any money (the offer of fixing it for free was not on the table when I was there). They tried to get me to purchase $16 tape, which I found overpriced and declined. I do not want them to fix my dress, but I want them to have a better system of handling alterations. Being told a potential number of $160 in September 2015 to someone coming out behind a curtain with the price of $460 was shocking and I felt too uncomfortable to express my distain with it, which is why I am doing so in writing. They should also mention that it is likely that the alterations price will increase after the original amount you agree to. I saved up money to prepare for my $300 increase from the budget I had for alterations, and was blindsided with $40 extra. I know now I should not have agreed to $460 in the first place, but I never agreed to $500 until the new alteration was already completed and I felt as though I owed it and could not contest it by the way it was handled.

Regards,

Amy [redacted]