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West Michigan Window Reviews (5)

Initial Business Response / [redacted] (1000, 8, 2015/08/26) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We are in receipt of the consumer complaint regarding the community, The Vintage at South MeadowsWe feel the concern has been resolved, prior to the complaint being formally sent to the Vintage community, from the Revdex.com On 8/5/15, [redacted] contacted the Vintage Apartments Leasing OfficeThe resident expressed some concerns regarding their experience at the communityDuring the conversation Justine requested to end her residency with the community and forgo the fee associated with terminating the lease earlyThe Community Manager, [redacted] , agreed with her request and accepted [redacted] Notice to Vacate, on 8/5/As an additional customer service gesture, [redacted] also allowed the notice to expire on 9/1/as requested, and did not require a 30-days-notice, as outlined in the lease agreement Additionally, our records indicate that all money received from [redacted] has been posted to her rental account ledgerThe resident has agreed that all money has been appropriately applied to her rental account as well If there are any further concerns that need to be addressed regarding [redacted] , we are happy to review Thank you,

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Hello, We are in receipt of the consumer complaint for The Vintage at South Meadows community [redacted] vacated the Vintage Apartments on 05/02/The deposit on-hand for her account totaled $200.00, in which was used to absorb damages to the apartment after the resident vacatedOn 5/14/the Final Account Statement was emailed to the resident, and reflected the following charges: - Apartment Clean $ - Carpet Replacement (due to pet urine) $~ This amount was prorated based on the age of the carpet - Drip Pans (4) $ - Painting $~ This amount was prorated due to the length of time she resided in the apartment When the apartment was vacated, it was not left to the community in the condition that it was left to the resident at move-inThis includes a professional cleaning and professional carpet cleaningUpon move-out the carpet appeared to have significant pet damageDue to the condition of the carpet, we were forced to replace the carpet at the residents expense, as the carpet was newly installed on 10/22/13; this is approximately months prior to the resident moving inBased on the average year life span of the carpet installed, we prorated the replacement based on the years months left - this totaled $Upon mothere was no evidence of the carpet having pet damage, based upon the moinspection signed by the resident The Final Account reflected a balance in the amount of $1, In our research of the account, it was discovered the Final Account Statement for [redacted] was processed and delivered in a timely mannerAdditionally, the charges are accurate By July 21st, there was no payment made to the balance on the account, to which we were obligated to send the account to a 3rd party company for further collection efforts Based upon the invoices received from the vendors performing the repairs in the apartment, as well as condition of the apartment upon move-in, we do not see any areas to which the cost of damages can be negotiated at this timeHowever, we would be willing to speak with the collection agency about removing the account from collections and setting up a payment arrangement for the balance dueWe are happy to try and work with [redacted] 's financial schedule as much as possible in order to have the balance settled Thank you,

Initial Business Response /* (1000, 8, 2015/08/26) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We are in receipt of the consumer complaint regarding the community, The Vintage at South Meadows. We feel the concern has been...

resolved, prior to the complaint being formally sent to the Vintage community, from the Revdex.com.
On 8/5/15, [redacted] contacted the Vintage Apartments Leasing Office. The resident expressed some concerns regarding their experience at the community. During the conversation Justine requested to end her residency with the community and forgo the fee associated with terminating the lease early. The Community Manager, [redacted], agreed with her request and accepted [redacted] Notice to Vacate, on 8/5/15. As an additional customer service gesture, [redacted] also allowed the notice to expire on 9/1/15 as requested, and did not require a 30-days-notice, as outlined in the lease agreement.
Additionally, our records indicate that all money received from [redacted] has been posted to her rental account ledger. The resident has agreed that all money has been appropriately applied to her rental account as well.
If there are any further concerns that need to be addressed regarding [redacted], we are happy to review.
Thank you,

Initial Business Response /* (1000, 5, 2015/09/22) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hello,
We are in receipt of the consumer complaint for The Vintage at South Meadows community.
[redacted] vacated the Vintage...

Apartments on 05/02/2015. The deposit on-hand for her account totaled $200.00, in which was used to absorb damages to the apartment after the resident vacated. On 5/14/2015 the Final Account Statement was emailed to the resident, and reflected the following charges:
- Apartment Clean $100
- Carpet Replacement (due to pet urine) $987.00 ~ This amount was prorated based on the age of the carpet
- Drip Pans (4) $12
- Painting $32.50 ~ This amount was prorated due to the length of time she resided in the apartment
When the apartment was vacated, it was not left to the community in the condition that it was left to the resident at move-in. This includes a professional cleaning and professional carpet cleaning. Upon move-out the carpet appeared to have significant pet damage. Due to the condition of the carpet, we were forced to replace the carpet at the residents expense, as the carpet was newly installed on 10/22/13; this is approximately 6 months prior to the resident moving in. Based on the average 5 year life span of the carpet installed, we prorated the replacement based on the 3 years 5 months left - this totaled $987.00. Upon move-in there was no evidence of the carpet having pet damage, based upon the move-in inspection signed by the resident.
The Final Account reflected a balance in the amount of $1,197.53
In our research of the account, it was discovered the Final Account Statement for [redacted] was processed and delivered in a timely manner. Additionally, the charges are accurate.
By July 21st, there was no payment made to the balance on the account, to which we were obligated to send the account to a 3rd party company for further collection efforts.
Based upon the invoices received from the vendors performing the repairs in the apartment, as well as condition of the apartment upon move-in, we do not see any areas to which the cost of damages can be negotiated at this time. However, we would be willing to speak with the collection agency about removing the account from collections and setting up a payment arrangement for the balance due. We are happy to try and work with [redacted]'s financial schedule as much as possible in order to have the balance settled.
Thank you,

Initial Business Response /* (1000, 5, 2017/09/29) */
Contact Name and Title: [redacted]
Contact Phone: 925-945-0900
Contact Email: [redacted]
We appreciate [redacted] comments and her taking the time to voice her concerns in regards to the application process at the Vintage at...

South Meadows. In an effort to gather information to effectively respond to [redacted] concerns, we have reviewed the application history and correspondence between [redacted] and The Vintage Management team. On 9/8/2017 [redacted] applied for apartment [redacted] via The Vintage at South Meadows online leasing portal with her co-applicant [redacted]. Upon applying for the apartment, [redacted] and the co-applicant paid a total of $60 in application fees and $100 in deposit fees - totaling $160. [redacted] reached out to The Vintage office on Sunday 9/10/17 via email stating that she would be cancelling her application for apartment [redacted]. The Vintage office responded to [redacted] on the same day, 9/10/17, acknowledging her cancellation. On Saturday 9/16/17, [redacted] reached out to The Vintage office via email stating that she had still not received a refund for cancelling her apartment reservation. Our Team informed [redacted] that per the Reservation Agreement (acknowledged during the application process), the refund may take up to 21 days to process.

Per the Vintage's Application Agreement which [redacted] and the co-applicant Mr. [redacted] acknowledged upon application, "The application fee is refundable if no credit report is performed. The application fee is not refundable once the report has been performed, even if the applicant(s) is not approved for residency." At the time of cancellation, credit reports were already processed, therefore, a refund could not be issued for the application fees however, a refund for the deposit fee was issued directly back into the bank account it was paid from on Thursday, 9/21/2017.

Concerning [redacted] comments in regards to the Preferred Employer Program, The Vintage does participate in a Preferred Employer Program with several employers in the Reno-Nevada area. A concession is provided to each qualified applicant at the time of move-in after it is confirmed with proof of income documentation showing the applicant is in fact a participant in this program. [redacted] cancelled her application before she was able to move into The Vintage, which means she will not be receiving the move-in concession. Furthermore, [redacted] did not fill out her Employer's Information when submitting her online application and chose not to move forward with the application prior to submitting employee information as required as part of the application process. Without Employer's information listed or received, there is no way for The Vintage to verify or confirm current employment.
As confirmed above, the deposit refund for $100 was initiated on 9/21/2017 and will take up to 24-72 business hours to appear on her account. We do not find it reasonable to refund her the $60 application fee's given verification of employment was not made available and no move-in occurred.

For review, we have attached the email trail between The Vintage and [redacted] in addition to the Reservation Agreement that outlines all policies on deposits and cancellations (and which all online applicants must agree to when applying online), the Activity Tab for [redacted] account which shows she electronically agreed to the Application Agreement, as well as the online application section showing the Employer's information blank.
Should you have any further questions or concerns regarding this matter, please don't hesitate to reach out to me directly by phone: (925) 945-0900 or email: [redacted].

Thank you,
[redacted]
Regional Associate, Sequoia Equities

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