West Paces Ferry Chevron

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I STAND WITH MY COMPLAINT I PURCHASED THIS MACHINE IN GOOD FAITH BUT IF IT ONLY WORKS FOR TWO MONTHS THEN I HAVE TO REPLACE MOST OF THE WORKING PARTS EVERY TWO MONTHS, THEN IT IS NOT A VERY GOOD MACHINEWHAT GOOD IS A WARRANTY WHEN THE MACHINE QUITS WORKING EVERY TWO MONTHS AND IT COST YOU $PLUS SHIPPING EVERY TWO MONTHS I OR NO ONE ELSE CAN AFFORD TO RUN THIS MACHINETHAT WOULD BE THE SAME AS PURCHASING A TRUCK OR CAR AND IF MOTOR OR TRANSMISSION OR ANY OTHER PART THAT IT TAKES TO RUN IT OTHER THAN A FLAT TIRE QUIT WORKING IN TWO MONTHS AND THEY SAID IT WAS WEAR AND TEAR WOULD YOU ACCEPT THISPLEASE HELP ME AND I ASSURE YOU OTHERS, WE CAN NOT AFFORD TO PURCHASE EQUIPMENT AT THIS PRICE AND REPAIR IT AT THIS COST EVERY TWO MONTHS.THANKS AND PLEASE [redacted] P.SI CAN SEND THE PICTURES OF COGS AND DOME COVER THAT THEY SAY IS WEAR & TEAR IF YOU WANT

The Vollrath Company LLC warrants its products against defects in materials and workmanship for a period of one year Additionally, this products' warranty includes two years part, three years on the electrical board, and five years on the compressor This claim involved the wear of parts in the machine - not due to a defect

The complaint references cookware made for and sold by Cook’s Warehouse a customer of The Vollrath Company. The Cook’s product is manufactured by The Vollrath Company per the manufacturing specifications provided and approved by Cook’s Warehouse. The attached warranty policy is per
Cook’s Warehouse terms and The Vollrath Company is the administrator for returnsIn the highlighted section the policy outlines that wear and tear of the non-stick surface is not covered under the warranty Please let us know if there are further questions regarding the complaint issued. Thank you

Vollrath has contacted the party, and has offered parts and service support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I STAND WITH MY COMPLAINT I PURCHASED THIS MACHINE IN GOOD FAITH BUT IF IT ONLY WORKS FOR TWO MONTHS THEN I HAVE TO REPLACE MOST OF THE WORKING PARTS EVERY TWO MONTHS, THEN IT IS NOT A VERY GOOD MACHINE. WHAT GOOD IS A WARRANTY WHEN THE MACHINE QUITS WORKING EVERY TWO MONTHS AND IT COST YOU $385.00 PLUS SHIPPING EVERY TWO MONTHS I OR NO ONE ELSE CAN AFFORD TO RUN THIS MACHINE.. THAT WOULD BE THE SAME AS PURCHASING A TRUCK OR CAR AND IF MOTOR OR TRANSMISSION OR ANY OTHER PART THAT IT TAKES TO RUN IT OTHER THAN A FLAT TIRE QUIT WORKING IN TWO MONTHS AND THEY SAID IT WAS NORMAL WEAR AND TEAR WOULD YOU ACCEPT THIS.. PLEASE HELP ME AND I ASSURE YOU OTHERS, WE CAN NOT AFFORD TO PURCHASE EQUIPMENT AT THIS PRICE AND REPAIR IT AT THIS COST EVERY TWO MONTHS.THANKS AND PLEASE[redacted]P.S. I CAN SEND THE PICTURES OF COGS AND DOME COVER THAT THEY SAY IS NORMAL WEAR & TEAR IF YOU WANT

The Vollrath Company LLC warrants its products against defects in materials and workmanship for a period of one year.  Additionally, this products' warranty includes two years part, three years on the electrical board, and five years on the compressor.  ...

This claim involved the normal wear of parts in the machine - not due to a defect.