West Property Management

In response to the complaint we received by a current tenant: In our lease it clearly states "Resident may not keep, allow, or maintain a pet of any kind on or near the Premises for any length of time without the prior Roman","serif consent of OwnerFor any violation of this provision, in addition to Owners other remedies, Owner may charge and collect the sum of $per day, per violationAll costs of cleaning, de-fleeing or other damage or loss suffered on account of a violation of this section shall be promptly paid to Owner by ResidentViolation of this provision will allow Owner to commence eviction on the basis of nuisance without any further notice or opportunity to cureIf pets are permitted, Residents are bound by our Pet application rulesIt is mandatory that you pick up pet waste at time of depositOnly those kind and number of pets listed below are permitted and Resident agrees to pay an additional deposit of: “Top of lease"." This paragraph is followed by a clear description of the number of pets, and the type of pets that were approved to be in the homeThis was initialed by the tenant showing complianceIt was noted in our past inspection that there was another pet in the home that was not on the leaseAs stated in the lease, without prior consent from the owner this is a lease violationWe have not charged the $ per day fee, but rather a one-time $feeWe explained to the tenant that if she wanted to keep the additional pet she would be required to pay the additional pet deposit as with all tenants, and fill out the pet application which we provided her with when the violation notice was sent All we are doing is fulfilling our end of the lease agreement During the same inspection it was noted that there was some damage to a wall that looks to be done by a petRegardless of the cause of the problem, the tenants are required to maintain the integrity of the propertyWe sent her a picture of the area that needed to be fixed so there was no confusion as to what needed to be done This picture was taken during the inspectionAll we require is a follow up picture showing the repair had been madeWe are contractually obligated to ensure the condition of the home is kept up just as the tenant is also obligated to do so This tenant also spoke with us about the possibility of breaking her lease and moving out earlyWe understand that many times tenants have situations come up that require them to moveFor this reason we have several options that they can choose from rather than have to pay the lease buy outIn no way is this something they are forced to doWe have no care to which option they choose, it makes no difference to usWe give them the options to choose from, as peoples situations differ from case to case There has been absolutely no harassment in any way, on the contrary, the only correspondence we have had since talking about her leaving sooner has been about the lease violation We also had received a maintenance request from the tenant about one of her smoke alarms not working correctly We sent the request to a third party maintenance contractor who later informed us the work had been doneUpon learning that it had not actually been done we assigned it to be done by a different contractor so it could be addressed right awayIt does not benefit us to have an outstanding maintenance request, and we strive to have it handled in a prompt mannerWhen we found the work had not been done originally we took appropriate action and ceased working with the first contractor As of 8/6/this item has been resolved We are a professional property management company and for this exact reason we do nothing more or less than enforce what is found in the lease that the tenant has signed

In response to the
complaint we received by a current tenant:  In our lease it clearly states "Resident
may not keep, allow, or maintain a pet of any kind on or near the Premises for
any length of time without the prior
Roman","serif";mso-fareast-font-family:"Times New Roman"">
consent of Owner. For
any violation of this provision, in addition to Owners other remedies, Owner
may charge and collect the sum of $50 per day, per violation. All costs of
cleaning, de-fleeing or other damage or loss suffered on account of a violation
of this section shall be promptly paid to Owner by Resident. Violation of this
provision will allow Owner to commence eviction on the basis of nuisance
without any further notice or opportunity to cure. If pets are permitted,
Residents are bound by our Pet application rules. It is mandatory that you pick
up pet waste at time of deposit. Only those kind and number of pets listed
below are permitted and Resident agrees to pay an additional deposit of: “Top
of lease"."
 
This paragraph is
followed by a clear description of the number of pets, and the type of pets
that were approved to be in the home. This was initialed by the tenant showing
compliance. It was noted in our past inspection that there was another pet in
the home that was not on the lease. As stated in the lease, without prior
consent from the owner this is a lease violation. We have not charged the $50
per day fee, but rather a one-time $48 fee. We explained to the tenant that if
she wanted to keep the additional pet she would be required to pay the
additional pet deposit as with all tenants, and fill out the pet application
which we provided her with when the violation notice was sent.  All we are doing is fulfilling our end of the
lease agreement.
 
During the same
inspection it was noted that there was some damage to a wall that looks to be
done by a pet. Regardless of the cause of the problem, the tenants are required
to maintain the integrity of the property. We sent her a picture of the area
that needed to be fixed so there was no confusion as to what needed to be done.
This picture was taken during the inspection. All we require is a follow up
picture showing the repair had been made. We are contractually obligated to
ensure the condition of the home is kept up just as the tenant is also
obligated to do so.
 
This tenant also spoke
with us about the possibility of breaking her lease and moving out early. We
understand that many times tenants have situations come up that require them to
move. For this reason we have several options that they can choose from rather
than have to pay the lease buy out. In no way is this something they are forced
to do. We have no care to which option they choose, it makes no difference to
us. We give them the options to choose from, as peoples situations differ from
case to case.  There has been absolutely no
harassment in any way, on the contrary, the only correspondence we have had
since talking about her leaving sooner has been about the lease violation.
 
We also had received a
maintenance request from the tenant about one of her smoke alarms not working
correctly.  We sent the request to a third
party maintenance contractor who later informed us the work had been done. Upon
learning that it had not actually been done we assigned it to be done by a
different contractor so it could be addressed right away. It does not benefit us
to have an outstanding maintenance request, and we strive to have it handled in
a prompt manner. When we found the work had not been done originally we took
appropriate action and ceased working with the first contractor.  As of 8/6/2015 this item has been resolved.
 
We are a professional
property management company and for this exact reason we do nothing more or
less than enforce what is found in the lease that the tenant has signed.