West Reading Radiology Associates Reviews (1)
West Reading Radiology Associates Rating
Description: Physicians & Surgeons - Radiology
Address: 2 Meridian Boulevard, Wyomissing, Pennsylvania, United States, 19610
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Review: I went to the Reading Hospital of Aug 2013 for stomach pain and had an **I done. The hospital was billed and paid and West Reading Radiology Associates also billed my insurance and needed to bill me. They did not. I have not moved or changed my address but no bill ever came. In Feb of 2014 I received notification that [redacted] for debt collection. I paid West Reading Radiology Associates in February. They accepted my payment. 2-3 weeks later it was refunded to me with out my knowledge. The [redacted] has now reported this to my credit report. I pay all my bills on time and now I have a mark on all 3 credit reports because they failed to bill me.Desired Settlement: I would like to have them remove the blemish on my credit report and issue a public apology.
Business
Response:
10/2/13
Dear [redacted],
We received your letter, and I researched patients account We mailed the patient a statement on 9/6/12, and a follow up letter on 10/20/12. The address we have in our system is exactly what you show on your letter for **. [redacted]. We did transfer his account to Collections on 2/1/13. **. [redacted] must have received a statement from [redacted], because on 2/26/13, our records show he contacted our office, and verified we had his correct address. He then requested copy of statement, so he can send payment. We only have a 10 day grace period where we can close accounts with collections. So, we inform patients they must pay directly to [redacted]. He then made a payment on our online website on 3/8/13. We had to refund his card because we can not accept payments by credit card, once the patient is in collections. I feel he was sent to collections legitimately, because we never received a response from him. I’m not sure what happened to his first 2 statements that he states he didn’t receive, but he must have received our 2/26/13 statement he called to request, because he was able to get our online website to pay in the beginning of March. Any further info needed please let me know.
Thanks,
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
When speaking to the West Reading Radiology they failed to provide the detailed billing that I requested. I make the payment to prevent that would go to collections and they failed to notify me why they returned my payment. In the letter to you West Reading Radiology admitted they accepted payment and chose to remove funds from my account. At that point they provided me a receipt of accepting the payment creating a contract. By returning the funds with out explanation they failed in the contract they created with me. Their actions are that of an business who is looking to device their patients and attempting to blame ghosts.