West River Cash

RE: ID # [redacted] – [redacted] , [redacted] **Thank you for providing us with the opportunity to address this customer’s concernsThe customer requested and was funded a $loan on 2/27/The terms and conditions, as well as repayment options, were disclosed to the customer at loan originationSince the loan was deposited into the customer’s account, our records indicate the customer has not called and requested additional information regarding the accountTo date the customer has made a partial repayment of the loan based on the termsHowever, as a courtesy, to resolve this amicably, we have waived the customer’s remaining balance and closed her accountWe have contacted the customer and asked him to call us if he has any additional questions regarding his loan.Respectfully,Michelle F**

Complaint: ***
I am rejecting this response because:
I tried contacting them on separate occasions and received no responseSo that is falseAlso, I had paid far over the $loaned so it is no surprise that they are willing to waive the "supposed" remaining amount on the loan
Sincerely,
*** ***

Thank you for providing us with the opportunity to address this customer’s concernsThe customer requested and was funded a $loan on 12/27/The terms and conditions, as well as repayment options, were disclosed to the customer at loan origination. Since the loan was deposited
into the customer’s account, our records indicate the customer called and requested additional information regarding her account on 6/3/as she statedTo date the customer has made a partial repayment of the loan based on the termsHowever, as a courtesy, to resolve this amicably, we have waived the customer’s remaining balance and closed her accountWe have contacted the customer and asked her to call us if she has any additional questions regarding her loan Thank you, West River Cash P.OBox Hays, MT

ID # *** Thank you for providing us with the opportunity to address this customer’s concernsThe customer requested and was funded a $loan on 8/3/The terms and conditions, as well as repayment options, were disclosed to the customer at loan origination. Since the
loan was deposited into the customer’s account, our records indicate Ms.*** has not called and requested additional information regarding her accountTo date the customer has made a partial repayment of the loan based on the termsHowever, as a courtesy, to resolve this amicably, we have waived the customer’s remaining balance and closed her accountWe have contacted the customer and asked her to call us if she has any additional questions regarding her loan Sincerely, Kelly H*** Compliance Specialist Island Mountain Development Group O *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your handling this and resolving the matter.
Sincerely,
*** ***

RE: ID # [redacted] – [redacted], [redacted]Thank you for providing us with the opportunity to address this customer’s concerns. The customer requested and was funded a $300 loan on 2/27/17. The terms and conditions, as well as repayment options, were disclosed to the customer at loan origination. Since...

the loan was deposited into the customer’s account, our records indicate the customer has not called and requested additional information regarding the account. To date the customer has made a partial repayment of the loan based on the terms. However, as a courtesy, to resolve this amicably, we have waived the customer’s remaining balance and closed her account. We have contacted the customer and asked him to call us if he has any additional questions regarding his loan.Respectfully,Michelle F**