West Run Apartments

When a resident completed their lease agreement, the units are inspected, and any damages get assessed to a residents accountDamages may include but are not limited to cleaning and repairs which needed in the apartmentAs with all our residents when the final account statements are prepared, we email a copy to the email address that the resident provided us with on 7/24/In this email, it explained that there was a balance that was due and that, “this balance must be paid in full to the office, or a payment plan must be agreed upon within days receipt of this email to avoid being sent to collections.” West Run Apartments did not receive an email from this resident until 9/8/which we responded to on 9/12/The resident did not get back to us until 10/5/which eventually led to an agreement being reached West Run Apartments and the resident finalized a payment agreement on 10/11/2017, and through on-time monthly payments, the debt was paid off on 1/22/After being made aware through this Revdex.com dispute that the debt was still appearing on their credit report, West Run has obtained a statement from the collections agency that this account has been canceled and removed from the agency

West Run made both automated calls and emails as well as personal points of contact to notify you that your rent was lateMaking these calls and emails was a notice that your current lease agreement at West Run Apartments was delinquentAs part of our relet process, West Run requires the current lease holder sign a relet form stating they intent to relet their apartment to 'NAME' as well as a start date: 'AS OF_____ DATE.' West Run also requires a relet fee be paid in advance prior to reletting; this is stated in the lease agreementThere is no activity that you paid a relet fee nor is there a signed relet form in your lease file stating that you were reletting your apartment to someone elseWhen an account is closed out at West Run, a Final Account Statement is both mailed and emailed to the leaseholderDo you have a Final Account Statement showing your lease end date and a $balance with the Property Manager's Signature on it? If so, then West Run can look back into your account to see why it was sent to collectionsIf you did not receive that statement, then the account would have still been active at West RunOn our records, there is no indication a Final Account Statement was sent closing your account out with a relet completion not and a $balancePlease let us know otherwiseProperty Manager West Run Apartments

In response to the case listed above, I spoke with customer on Tuesday, 10/27, to discuss his Final Account Statement concerns. I explained that two statements had been sent to his forwarding address... which he confirmed was correct, He stated that he never received them, so I apologized for what may have occurred in the mailing process and asked if there was anything I could do for him at this time to resolve the matter. He proceeded to tell me that he had submitted payment in full to the debt collector days before so the account was settled. I then asked if he would please revise/remove his [redacted] review and he thanked me for reaching out to him and stated that he would consider it. To my knowledge, the customer is satisfied and is no longer looking to pursue a BBB complaint.

Yes, I would like this complaint to be sent to the business along with a request for a response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***
I understand that I would have still been liable for rent if the apartment was not reletHOWEVER the last time an ACTUAL person fro West Run actually contacted me they told me that they had people in the office with them and they had already signed the lease for the apartment which I had previouslyI do not tgink that it is right for me to beheld liable for this when I was called personaly from the office and told that it had already been rented out to another person and then a few days later get a call from an ATOUMATIED system saying that I was late on rentIf I had been contacted and told that the apartment was not relet I would understand however that never happned and I was under the impression that it had already been rented out because that is what they told me when someone from the office called meSo no I do not accept this response from the business because they are just showing the times that the AUTOMATED system called me to tell me that rent was due not that they contacted me telling me the apartment had already been leased and signed and there was no point where they had tried to contact me and tell me that they had lied and it actually had not been leased out!!!!!! This business is out for nothing but to rip people offThey have done this to my husband and his sister as well as me and I do not think that this should be okay and that they should be allowed to put this on peoples credit report when it was their fault and not mineI have never heard of anyone giving this business a good review and I don't think innocent people should be punished for their selfishness and greedinessI just want this resolved so that this doesn't have to happen to anyone else!!!

In response to the case listed above, West Run Apartments met with customer on Wednesday, 6/3, to discuss his mochargesI explained each line item one by one so that the customer better understood what he paid for upon move inHe left our meeting with an understanding that the following was
paid: first month's rent ($599), non-refundable pet deposit ($225), refundable pet deposit ($225) and deposit in place of a guarantor ($599)All of the above fees are required upon move in as per the lease agreementAlso, his electric bills were provided to him from ***, our third party billing company, so that he could research further with ***The customer was satisfied with the explanation and is no longer looking for his bill to be adjusted. *** *** Property Manager

In regards to your concerns with not being able to turn in keys early as well as the holdover fee and key charges, below are excerpts from your lease agreement and move-in agreement form which state the policies: Move-Out Procedures: 'The move-out date cannot be changed unless we and you both agree...

in writing. You will not move-out before the Lease Contract term or renewal period ends unless all rent for the entire Lease Contract term or renewal period is paid in full. Early move-out may result in reletting charges or acceleration of future rent. You're prohibited by law from applying any security deposit to rent. You will not stay beyond the date you are supposed to move out. Ai residents, guests, and occupants must surrender or abandon the apartment before the 30-day period for deposit refund beings, You must give us and the U.S Postal Service, in writing, each resident's forwarding addressHoldover: `If you still occupy the Premises past the expiration Date, the date contained in your move-out notice, or the date on which we notify you to leave the Premises, then you owe us double rent for the extra time that you stay in the premises (payable daily in advance without notice or demand) plus, all of our damages and damages of the person who could not move in because of your holdover.Keys: You initialed and signed the move in form dated 8/30/15 to accept the following: have received an electronic key, The replacement cost of this key is $25.00.1 have also received a bedroom key. The replacement cost of this key is $25.00. I have received my parking decal.1will pay a minimum of $25.00 for a replacement decal. West Run mails out Final Account Statements to the address provided on the move-out form which is signed by the resident. In this case, if you did not provide us with a move-out form, there would have been no known address other than the one in your application in order to send your Final Account Statement. To clarify the charges on your account: $13.75: Yz kitchen clean $25.00: bedroom key $25.00: electronic key $25.00: parking decal $115.00: holdover fees A settlement that West Run can agree on would be to accept payment in full for the total balance of $203.75 directly to West Run Apartments. If you agree to this settlement, then West Run will adjust your account to show a $0.00 balance and have the account removed from [redacted] collection agency. West Run Apartments

When a resident completed their lease agreement, the units are inspected, and any damages get assessed to a residents account. Damages may include but are not limited to cleaning and repairs which needed in the apartment. As with all our residents when the final account statements are prepared, we...

email a copy to the email address that the resident provided us with on 7/24/2017. In this email, it explained that there was a balance that was due and that, “this balance must be paid in full to the office, or a payment plan must be agreed upon within 30 days receipt of this email to avoid being sent to collections.” West Run Apartments did not receive an email from this resident until 9/8/2017 which we responded to on 9/12/17. The resident did not get back to us until 10/5/2017 which eventually led to an agreement being reached.  West Run Apartments and the resident finalized a payment agreement on 10/11/2017, and through on-time monthly payments, the debt was paid off on 1/22/2018. After being made aware through this Revdex.com dispute that the debt was still appearing on their credit report, West Run has obtained a statement from the collections agency that this account has been canceled and removed from the agency.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Sir or Madam:We have received the complaint regarding the above-named individual. Attached is the final account statement, resident ledger, resident move-out form which acknowledges that they will be billed for any damages/cleaning charges, resident move-in condition form, guarantor agreement...

forms, as well as both lease agreements and pictures documenting the condition of the apartment when the resident [redacted] moved out.Regarding the concern of the condition of the apartment upon [redacted]s move-in, she did supply us with a move-in condition form and was not held responsible for any pre-existing damages or cleaning.On December 5, 2015, [redacted] signed her initial lease beginning January 1, 2016 —July 22, 2016. Also, while [redacted] was here on December 5th, she also chose to renew her lease for the following year, which extended her lease agreement through July 21st, 2017. [redacted] did have the option to only sign through July 22, 2016. Since she made the decision to sign two separate lease agreements, [redacted] chose to reside in the apartment through July 21, 2017. If she no longer wanted to fulfill her lease agreement for the 2016-2017 lease term she could've chosen to take the necessary steps to sublease her apartment. Also since [redacted] was above the age of eighteen at the time of signing, [redacted] was not required to sign the lease agreement he was only required to sign the guarantor agreement. We are always more than happy to provide the resident and/or guarantor a copy of their lease agreement upon request.After [redacted] move out her unit was assessed for damages. As you can see in the photos attached there are is a large stain on the blue vinyl mattress required it to be replaced. In addition to this in the three photos attached, you can see very large rips and a large black stain on the carpet. These Items were not mentioned on [redacted] move-in condition form, and she was held responsible for replacement of these damages because they were considered outside normal wear and tear. We do communicate to our resident's expectations of living within the community from the time they sign their lease agreement. We also send our residents a detailed move-out packet so they are aware of what is required of them upon the completion of their lease agreement.After reviewing [redacted] request, West Run Apartments does believe that they should be required to submit payment for the remaining balance of $732.66 because the damages to the unit were outside of normal wear and tear. If they are unable to submit the payment in full, West Run Apartments will be willing to set up a payment plan for an extended period of months until the balance is paid in full.If there is any other documentation or items needed West Run Apartments will be more than happy to assist in any way.I look forward to hearing from you.

In response to the case listed above, West Run Apartments met with the customer on Wednesday, 6/3, to discuss his move-in charges. I explained each line item one by one so that the customer better understood what he paid for upon move in. He left our meeting with an understanding that the following...

was paid: first month's rent ($624), non-refundable pet deposit ($225) and refundable pet deposit ($225). All of the above fees are required upon move in as per the lease agreement. The customer was satisfied with the explanation and is no longer looking for the disputed amount to be refunded.

In response to the case listed above, I spoke with customer on Tuesday, 10/27, to discuss his Final Account Statement concerns. I explained that two statements had been sent to his forwarding address...

which he confirmed was correct, He stated that he never received them, so I apologized for what may have occurred in the mailing process and asked if there was anything I could do for him at this time to resolve the matter. He proceeded to tell me that he had submitted payment in full to the debt collector days before so the account was settled. I then asked if he would please revise/remove his [redacted] review and he thanked me for reaching out to him and stated that he would consider it. To my knowledge, the customer is satisfied and is no longer looking to pursue a Revdex.com complaint.

Attached to this letter are the bills for [redacted] apartment that were provided to West Run from [redacted] (formerly known as [redacted].) In addition to this, [redacted] should have received billing statements to her mailbox as every resident at West Run Apartments has their utility bills mailed from...

[redacted] (at the time of January and February billing, [redacted] was operating under the name [redacted] directly mailed their mailbox. In addition to that, there is also a section of the lease highlighted regarding utility overages. Although [redacted] may not be currently residing in the unit, she is still responsible and held to her lease agreement through the end of the lease. With that being said, she is also responsible for any potential utility overages during that time, West Run would like to help resolve your concerns. West Run can get on a 3-way call with [redacted] to explain the billing if that would be something you are interested in. [redacted], our Accounts Manager talked to [redacted] from [redacted] at approximately 3:30pm on 5/20 and discusse[redacted] account with the rep and had no issues. We would be happy to assist you in contacting them to resolve this issue.

West Run made both automated calls and emails as well as personal points of contact to notify you that your rent was late. Making these calls and emails was a notice that your current lease agreement at West Run Apartments was delinquent. As part of our relet process, West Run requires the current lease holder sign a relet form stating they intent to relet their apartment to 'NAME' as well as a start date: 'AS OF_____ DATE.' West Run also requires a relet fee be paid in advance prior to reletting; this is stated in the lease agreement. There is no activity that you paid a relet fee nor is there a signed relet form in your lease file stating that you were reletting your apartment to someone else. When an account is closed out at West Run, a Final Account Statement is both mailed and emailed to the leaseholder. Do you have a Final Account Statement showing your lease end date and a $0.00 balance with the Property Manager's Signature on it? If so, then West Run can look back into your account to see why it was sent to collections. If you did not receive that statement, then the account would have still been active at West Run. On our records, there is no indication a Final Account Statement was sent closing your account out with a relet completion not and a $0.00 balance. Please let us know otherwise. Property Manager West Run Apartments

This is in response to West Run Apartments to the complaint for the outstanding balance.#1 First, the unscrupulous rental representative never explained to [redacted] that she was signing more than one lease on the same day. Nor did he explain to me that I was guaranteeing a 2-year lease. In. June 2016, we went to move [redacted]ompletely out of the unit and give notice. It was at that time that it was explained that she was in the lease until 2017. I have witnesses that can attest to the fact that we discovered the lease was extended in the summer of 2016. It was not explained at the initial signing of the lease.#2 West Run Apartments says that I am only the guarantor for the lease well if that is the case then I should not be receiving a bill for the move out expenses. [redacted] fulfilled her lease payments. I should not be responsible for the items that West Run claims are a result of the move out. As such I should not be liable for the outstanding bill.#3 A person sleeping on a mattress for 2 years should be replaced as ordinary wear and tear. It is unsanitary to have mattresses carried over from one tenant to the next especially if the tenant remained in the unit for over 2 years.#4 Finally, I dispute the damages that West Run Apartments said were left in the room. [redacted] turned her key in and no one in the rental office at the time opted to come and complete a walk through. Office staff was present at the time the keys were turned in. There were no tears in the carpet. There was a small nail polish spill and that was it. Furthermore the pictures are unreadable. In sum, I continue to dispute the total West Run claims in owed on the account of [redacted]. Furthermore, I believe that the practices of the apartment are predatory and I have reported them to the State's [redacted] office for investigation. Because although [redacted] was over 18, I never said she was not of legal age to enter into a contract what I argue is that she did not know what she was signing and the apartment complex employees did not do their due diligence to ensure that she knew what she was signing. Most kids in college experience the first time living on their own and it should be the responsibility of the complexes to ensure that the children fully understand and are aware what is expected of them. In addition, guarantors should also be fully informed. Neither of this happened in this case and as a result I do not believe I am liable for the outstanding balance.If you have any other questions or concerns, please do not hesitate to contact me.Thank you,[redacted]