FIRST OFF – I NEVER said that my car was without a working AC for “quite some time”!!! I have asthma and I would not EVER be able to be without AC during the summer and my AC was working all of last summer! So I don’t know where you got that LIE, but that is exactly what it is – A LIE. SECOND – I don’t know why there is such mention of “due to the age of vehicle”…. Yes, it is a 2005 Sunfire…. But being a 12 year old car has NOTHING to do with anything. What SHOULD BE NOTED is that I have kept up on ALL OF my routine and manufacturer recommended maintenance from 0 miles straight off the lot brand new! My car is WELL cared for and the years have nothing to do with it – not to mention there is ONLY 128,000 miles on my car! Which is WELL below what any car of “that age” would be so you can not compare simply by age alone! Please also note…. I noticed the response from Somerel’s was written by someone named Anna and it should be further noted that there were not any female employees in Bob Somerels at any given time, so I don’t why this person even pretends to know what happened, especially since 90% of what she wrote is distorted or flat out lies. Now… My first vist to Bob Somerel was on March 2nd when they filled with Freon (which I was told may leak out and from day one told specifically that Somerel’s will only charge me ONE TIME for the Freon until the AC is fixed as opposed to other places that charge each time)…. And it should be noted in the end when they REFUSED to finish the job even with further payment, I ended up having to pay this again somewhere else! The freon was leaked out by march 4th. I didn’t really understand the point of this visit as they only filled with Freon… it wasn’t until the return visit that they did the dye testing where they found what part was needed and then I had to wait for the part to come in which was why my next charge to my card was not until March 23rd – NOT due to my own reasons as your reply suggested. I was never told that parts were in a supposed 2 days later – I went in and had the work done as soon as I was told it was possible! Again – I have asthma and I cannot go without an AC in the summer! And it was already very warm outside and getting HOT in the car to the point I could not breathe in it! Also – at this point in time there had been absolutely NO MENTION of the evaporator core whatsoever. So in the reply where you claimed you had stated all that stuff about being hard to check for leaks in the evaporator core was NEVER said to me at all. They were adamant about knowing exactly what needed fixed – and they told me it was just a line that was leaking. I felt confident things would be done after this visit on the 23rd. (and just to note – no one ever mentioned replacing the dryer to me either – but that was charged to me on my receipt from Somerel’s that 2nd visit too – but I don’t know if that was ever truly done b/c the new repair place replaced that part on my receipt with them as well! – only after THEY had it, my AC actually works continuously!) So, after taking my car home March 23rd I ended up calling them right back on March 24th because the AC already did not work and they DID IN FACT PROMISE ME THAT IT WAS WARRANTIED TO WORK FOR ONE FULL YEAR AND WOULD BE FIXED IF IT WENT OUT AGAIN WITHIN THAT TIME! They did not put stipulations on that. And I DID bring this up to the store manager and he even admitted he may have not explained that well due to being flustered over work and home life. It should also be noted that I never said I missed a lot of work due to health problems! That was far distorted as well. I spoke with the manager about Seasonal Affect Disorder b/c I had recently developed that and said mornings were difficult – but my shift is not until 10:30am so it was not as bad as being someone that works at 8am. The manager told me that he also had S.A.D. and further went on to tell me about how his wife is not expected to live for many more years and how they make the most out of their time when they can and spend money they don’t really have on vacations to create memories before she is gone and about how she cannot have children any longer but that she got pregnant and they thought it was a miracle and they were told if she carried to term she would die but they tried anyway and that she lost the baby. I was not bothered at the time about sharing medical stories – but the fact that my SMALL story was brought up and tried to be used against me is DISGUSTING – so maybe you need to take a look at your own workers and ask why they would throw that in someone’s face when they share FAR more of their own. He was very emotional about telling this information and had tears in his eyes and I feel bad for them and I have been praying for them and still will do so – but he admitted out of his own mouth that he was frazzled that day and admits and apologizes that he probably did not explain things to me properly. That is not my fault and I should not be held accountable for your own company and employee mistakes. Anyhow, when I called them the next day on the 24th to report AC not working already, I was told to bring it in on Monday the 27th – and was asked if they could keep it over night – which I allowed them to do. I was then told that my car was “taking years off of his life” and that he could not find any leaks anywhere at all and that therefore it “had to be” the evaporator core. (He NEVER explained all the fine details of the evaporator core to me or how to find if it was for sure leaking – he more sounded like he was making the assumption that it was that). He told me they would charge me another $1100 or so roughly and I was NOT okay with that considering I had already paid them $496.20 toward the issue that they GUARANTEED was fully repaired for a minimum of one year. I picked up my car on March 28th (that was the last time I was there) and I wanted to talk to the store manager in person about it [redacted]but he left early that day due to a family emergency[redacted] is what I was told. (Please note that in your reply it was stated that when I picked up my car, I was spoken to about splitting cost and that is not true as he was not even present! Only a regular technician was there, no managers! My brother was with me and could witness to this as well – and I stayed outside the entire time b/c the entire waiting area smelled like pot – which I stated from the front entrance door – asking the tech to come out when finished with the customer b/c it smelled like pot in there…. The customers apologized to me when leaving admitting it was due to them. But the tech came out – NO MANAGERS THERE at all) I called for him a couple times before I was able to reach him on March 29th. That was the day he admitted to me that he may not have explained things fully to me how he should have and apologized. I told him that I understood with there being an additional part involved that they would ‘want’ to charge me for the extra part – but not charge me as if it was a brand new job! I told him that I was willing to pay the DIFFERENCE between what I had already paid and what the job ‘would have’ cost if they fixed the correct part from day one (so no more than $600) but that I did not feel it was fair b/c I was promised it was fixed and the other stuff was clearly not what was supposed to have been done and it seemed they were just guessing at things. When I said this he said word for word back to me [redacted]“To be honest, I don’t think I really even want the job – b/c it’s a LOT of work and I can’t promise you that it will fix the problem”….. I was DISGUSTED with that statement! I then told him I wanted a full refund then since I was being forced to start back at square one elsewhere and that his statement made me feel uncomfortable with them b/c he pretty much stated they did not know what they were doing by saying he wasn’t sure it would even fix it! And I said I certainly did not want someone working on my car that did not want to be working on my car![redacted] He said a full refund was not going to happen and that he could give me back at least HALF of my money but that he would have to speak with his supervisor to refund any more than half and that he could tell me now they would not be doing it. Then his final statement to me after saying to tell his manager I would write to Revdex.com *if they did not refund* was “Well, it was nice having a good customer while it lasted” – which was SO rude. And finally – I don’t know where you get that I said “choice words” b/c that is not true either. I was in a hospital visiting my fiancé at that time and I certainly was not raising my voice and cursing while I was there. And I certainly do not need to be dealing with all these LIES your company is spewing out! [redacted]All I want is my money back and to never have to deal with your company and your lying employees again. Also – I have provided documentation from the other repair service showing they did all the same work your company CLAIMED to have done. I have already forwarded a hard copy to my credit card to contest the charge as well. If we do not settle this through my credit card dispute or through Revdex.com, I WILL proceed in taking you to court as well. I have been severely wronged by this company (for the 2nd time might I add – I gracefully let the first one slide) and I will not just stand by and take it this time. FINALLY AND MOST IMPORTANTLY: I am copying and pasting the following DIRECTLY from your very own letter: “When she picked up her car, we discussed the split and options once again, leading to us be on the receiving end of some choice words, refusing a refund and insisting that only a fixed a/c with warranties would be satisfactory. That she was going to call the Revdex.com and refute her credit card charges and a lawyer.” This is also a LIE. ALL I WANT IS A REFUND! ALL I ASKED FOR FROM THE STORE MANAGER IN THE END WAS A REFUND. MY LETTER TO Revdex.com WAS FOR A REFUND. YOU ARE CLAIMING THAT I REFUSED A REFUND, AND THAT IS NOT TRUE. IF YOU BELIEVE YOU OFFERED IT BEFORE – THEN JUST GIVE ME THE REFUND NOW. I don’t understand why, when all I have asked for is a refund, you would sit and write a letter full of lie after lie and contradiction, only to end with claiming that I refused the very thing I’m asking for. Just give me my money back and then we can both go our separate ways! - [redacted]
FIRST OFF – I NEVER said that my car was without a working AC for “quite some time”!!! I have asthma and I would not EVER be able to be without AC during the summer and my AC was working all of last summer! So I don’t know where you got that LIE, but that is exactly what it is – A LIE. SECOND – I don’t know why there is such mention of “due to the age of vehicle”…. Yes, it is a 2005 Sunfire…. But being a 12 year old car has NOTHING to do with anything. What SHOULD BE NOTED is that I have kept up on ALL OF my routine and manufacturer recommended maintenance from 0 miles straight off the lot brand new! My car is WELL cared for and the years have nothing to do with it – not to mention there is ONLY 128,000 miles on my car! Which is WELL below what any car of “that age” would be so you can not compare simply by age alone! Please also note…. I noticed the response from Somerel’s was written by someone named Anna and it should be further noted that there were not any female employees in Bob Somerels at any given time, so I don’t why this person even pretends to know what happened, especially since 90% of what she wrote is distorted or flat out lies. Now… My first vist to Bob Somerel was on March 2nd when they filled with Freon (which I was told may leak out and from day one told specifically that Somerel’s will only charge me ONE TIME for the Freon until the AC is fixed as opposed to other places that charge each time)…. And it should be noted in the end when they REFUSED to finish the job even with further payment, I ended up having to pay this again somewhere else! The freon was leaked out by march 4th. I didn’t really understand the point of this visit as they only filled with Freon… it wasn’t until the return visit that they did the dye testing where they found what part was needed and then I had to wait for the part to come in which was why my next charge to my card was not until March 23rd – NOT due to my own reasons as your reply suggested. I was never told that parts were in a supposed 2 days later – I went in and had the work done as soon as I was told it was possible! Again – I have asthma and I cannot go without an AC in the summer! And it was already very warm outside and getting HOT in the car to the point I could not breathe in it! Also – at this point in time there had been absolutely NO MENTION of the evaporator core whatsoever. So in the reply where you claimed you had stated all that stuff about being hard to check for leaks in the evaporator core was NEVER said to me at all. They were adamant about knowing exactly what needed fixed – and they told me it was just a line that was leaking. I felt confident things would be done after this visit on the 23rd. (and just to note – no one ever mentioned replacing the dryer to me either – but that was charged to me on my receipt from Somerel’s that 2nd visit too – but I don’t know if that was ever truly done b/c the new repair place replaced that part on my receipt with them as well! – only after THEY had it, my AC actually works continuously!) So, after taking my car home March 23rd I ended up calling them right back on March 24th because the AC already did not work and they DID IN FACT PROMISE ME THAT IT WAS WARRANTIED TO WORK FOR ONE FULL YEAR AND WOULD BE FIXED IF IT WENT OUT AGAIN WITHIN THAT TIME! They did not put stipulations on that. And I DID bring this up to the store manager and he even admitted he may have not explained that well due to being flustered over work and home life. It should also be noted that I never said I missed a lot of work due to health problems! That was far distorted as well. I spoke with the manager about Seasonal Affect Disorder b/c I had recently developed that and said mornings were difficult – but my shift is not until 10:30am so it was not as bad as being someone that works at 8am. The manager told me that he also had S.A.D. and further went on to tell me about how his wife is not expected to live for many more years and how they make the most out of their time when they can and spend money they don’t really have on vacations to create memories before she is gone and about how she cannot have children any longer but that she got pregnant and they thought it was a miracle and they were told if she carried to term she would die but they tried anyway and that she lost the baby. I was not bothered at the time about sharing medical stories – but the fact that my SMALL story was brought up and tried to be used against me is DISGUSTING – so maybe you need to take a look at your own workers and ask why they would throw that in someone’s face when they share FAR more of their own. He was very emotional about telling this information and had tears in his eyes and I feel bad for them and I have been praying for them and still will do so – but he admitted out of his own mouth that he was frazzled that day and admits and apologizes that he probably did not explain things to me properly. That is not my fault and I should not be held accountable for your own company and employee mistakes. Anyhow, when I called them the next day on the 24th to report AC not working already, I was told to bring it in on Monday the 27th – and was asked if they could keep it over night – which I allowed them to do. I was then told that my car was “taking years off of his life” and that he could not find any leaks anywhere at all and that therefore it “had to be” the evaporator core. (He NEVER explained all the fine details of the evaporator core to me or how to find if it was for sure leaking – he more sounded like he was making the assumption that it was that). He told me they would charge me another $1100 or so roughly and I was NOT okay with that considering I had already paid them $496.20 toward the issue that they GUARANTEED was fully repaired for a minimum of one year. I picked up my car on March 28th (that was the last time I was there) and I wanted to talk to the store manager in person about it [redacted]but he left early that day due to a family emergency[redacted] is what I was told. (Please note that in your reply it was stated that when I picked up my car, I was spoken to about splitting cost and that is not true as he was not even present! Only a regular technician was there, no managers! My brother was with me and could witness to this as well – and I stayed outside the entire time b/c the entire waiting area smelled like pot – which I stated from the front entrance door – asking the tech to come out when finished with the customer b/c it smelled like pot in there…. The customers apologized to me when leaving admitting it was due to them. But the tech came out – NO MANAGERS THERE at all) I called for him a couple times before I was able to reach him on March 29th. That was the day he admitted to me that he may not have explained things fully to me how he should have and apologized. I told him that I understood with there being an additional part involved that they would ‘want’ to charge me for the extra part – but not charge me as if it was a brand new job! I told him that I was willing to pay the DIFFERENCE between what I had already paid and what the job ‘would have’ cost if they fixed the correct part from day one (so no more than $600) but that I did not feel it was fair b/c I was promised it was fixed and the other stuff was clearly not what was supposed to have been done and it seemed they were just guessing at things. When I said this he said word for word back to me [redacted]“To be honest, I don’t think I really even want the job – b/c it’s a LOT of work and I can’t promise you that it will fix the problem”….. I was DISGUSTED with that statement! I then told him I wanted a full refund then since I was being forced to start back at square one elsewhere and that his statement made me feel uncomfortable with them b/c he pretty much stated they did not know what they were doing by saying he wasn’t sure it would even fix it! And I said I certainly did not want someone working on my car that did not want to be working on my car![redacted] He said a full refund was not going to happen and that he could give me back at least HALF of my money but that he would have to speak with his supervisor to refund any more than half and that he could tell me now they would not be doing it. Then his final statement to me after saying to tell his manager I would write to Revdex.com *if they did not refund* was “Well, it was nice having a good customer while it lasted” – which was SO rude. And finally – I don’t know where you get that I said “choice words” b/c that is not true either. I was in a hospital visiting my fiancé at that time and I certainly was not raising my voice and cursing while I was there. And I certainly do not need to be dealing with all these LIES your company is spewing out! [redacted]All I want is my money back and to never have to deal with your company and your lying employees again. Also – I have provided documentation from the other repair service showing they did all the same work your company CLAIMED to have done. I have already forwarded a hard copy to my credit card to contest the charge as well. If we do not settle this through my credit card dispute or through Revdex.com, I WILL proceed in taking you to court as well. I have been severely wronged by this company (for the 2nd time might I add – I gracefully let the first one slide) and I will not just stand by and take it this time. FINALLY AND MOST IMPORTANTLY: I am copying and pasting the following DIRECTLY from your very own letter: “When she picked up her car, we discussed the split and options once again, leading to us be on the receiving end of some choice words, refusing a refund and insisting that only a fixed a/c with warranties would be satisfactory. That she was going to call the Revdex.com and refute her credit card charges and a lawyer.” This is also a LIE. ALL I WANT IS A REFUND! ALL I ASKED FOR FROM THE STORE MANAGER IN THE END WAS A REFUND. MY LETTER TO Revdex.com WAS FOR A REFUND. YOU ARE CLAIMING THAT I REFUSED A REFUND, AND THAT IS NOT TRUE. IF YOU BELIEVE YOU OFFERED IT BEFORE – THEN JUST GIVE ME THE REFUND NOW. I don’t understand why, when all I have asked for is a refund, you would sit and write a letter full of lie after lie and contradiction, only to end with claiming that I refused the very thing I’m asking for. Just give me my money back and then we can both go our separate ways! - [redacted]