West Seattle Autoworks Reviews (2)
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West Seattle Autoworks Rating
Address: 7501 35th Ave SW, Seattle, Washington, United States, 98126-3227
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I apologize for the misinformation. The service writer that answered the phone call is a new employee to West Seattle Autoworks and did not understand the dynamic between the two shops. The two shops are separate business entities and operate as such. There is no "partnership"
between the two shops. West Seattle Autoworks does not service Volvo, Saab, Mini or Subaru strictly as a professional courtesy. Likewise, Swedish Automotive does not service the remainder of vehicles that West Seattle Autoworks does as a professional courtesy. Also, The service writer quoted our price for a basic oil change with conventional oil. If the customers Subaru requires full synthetic oil the price would have been higher if we actually serviced Subaru's. But we do not.Our service writer has been fully informed of this complaint and instructed on the correct way to handle this type of situation. I will be happy to speak with this person further if he has any additional questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Inline with their response I have posted a charge back with my credit card to get a full refund and I will NOT contact this shop by phone, email or in person.Further actions to come if charge back is denied.
Sincerely,
[redacted]