I have reviewed your reply My frustration yesterday during our conversation was escalated by your nonresponsive attitude When I called to schedule a return call and spoke to you I tried to explain what was occurring but instead of listening to me you said call scheduling, here is the number and hung up I bought my home in December and the unit had service prior to the sale I am completely aware of the importance of having my systems serviced at least annually as I have been an Arizona resident my entire life I realize it's summer, I realize it's busy and I realize I was frustrated when I spoke I felt at that point forced into taking my business elsewhere because there was no urgency to correct the situation from you or your scheduling department I realize that my repair was being handled thru home warranty but regardless I am still a client and should be treated fairly Your technician should have made the repair on June 8th and that would have prevented the additional cost to me using another vendor If your would have at least had some compassion about the situation but instead nothing I truly feel that you should pay the full cost I had to pay to the other vendor Had your company done the work completely on June 8th we would not be where we are today
When I spoke to you about calling our dispatch department I was with a customer at the timeWe gave you our next available appointment at that timeWe understand you frustration as we speak to customers every day that are dying or have some sort of diseaseOur position stands we would love to give you your money back for the service fee you paid your Home Warranty Company backAlso please feel free to give us a call @ [redacted] and maybe this time we can have a decent conversation and discuss the situation like respectful people P.s We cant refund you money We never collectedWe also followed all procedures from your Home Warranty that you purchased
I have reviewed your reply My frustration yesterday during our conversation was escalated by your nonresponsive attitude When I called to schedule a return call and spoke to you I tried to explain what was occurring but instead of listening to me you said call scheduling, here is the number and hung up I bought my home in December and the unit had service prior to the sale I am completely aware of the importance of having my systems serviced at least annually as I have been an Arizona resident my entire life I realize it's summer, I realize it's busy and I realize I was frustrated when I spoke I felt at that point forced into taking my business elsewhere because there was no urgency to correct the situation from you or your scheduling department I realize that my repair was being handled thru home warranty but regardless I am still a client and should be treated fairly Your technician should have made the repair on June 8th and that would have prevented the additional cost to me using another vendor If your would have at least had some compassion about the situation but instead nothing I truly feel that you should pay the full cost I had to pay to the other vendor Had your company done the work completely on June 8th we would not be where we are today
When I spoke to you about calling our dispatch department I was with a customer at the timeWe gave you our next available appointment at that timeWe understand you frustration as we speak to customers every day that are dying or have some sort of diseaseOur position stands we would love to give you your money back for the service fee you paid your Home Warranty Company backAlso please feel free to give us a call @ [redacted] and maybe this time we can have a decent conversation and discuss the situation like respectful people P.s We cant refund you money We never collectedWe also followed all procedures from your Home Warranty that you purchased