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West Side Garage, LLC

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Reviews West Side Garage, LLC

West Side Garage, LLC Reviews (4)

Really unprofessional and disorganized businessTommy was professional and trying to make good on his promises but his dad Dave was horribleTried bullying me multiple times that it wasnt their mistake and tried to charge for every little thing that Tommy previously said they would take care ofScrewed up a rear window regulator fixTook them times to fix it and ended up charging me more than a dealership all said and doneMisdiagnosed wheel bearing road noise for rear brakesI even told them it sounded like a bearingAfter paying $in unnecessary cost was told the brakes needed to be replaced anyway but they would work something out on it and to bring it back inAfter wasting yet another day of dropping off the car was then told the tires were causing all of the noise and that they were too aggressive of tread and too large for my vehicleThey are the factory size and top of the line Michelins with miles on them, regularly rotated and wheel alignments doneWent to places all said it was likely a wheel bearingWas told by Tommy to bring wheel bearing to do it at their cost and that it was likely the front leftDropped the car off again only be to called and grilled by Dave about why it was there and that they are going to charge me blah blah they dont warranty parts they dont installWell you installed parts that didnt need to be replaced soMade up some song and dance that the lower balls joints were too bad to change my wheel bearing and didnt end up working on the carLong story short dont waste your time or money going thereThey dont honor warranties, purposely dont write them on receipts to try and get out of them, upsell you on everything even when its their errorOh yeah the wheel bearing was the right rear not front left

I took my vehicle in to get a repair done and received it back in worse condition then when I dropped it off and the owner claimed that is how it arrived and pushed me out the door and locked itThis business has poor customer service and even Worse is their commitment to lazy

Really unprofessional and disorganized business. Tommy was professional and trying to make good on his promises but his dad Dave was horrible. Tried bullying me multiple times that it wasnt their mistake and tried to charge for every little thing that Tommy previously said they would take care of. Screwed up a rear window regulator fix. Took them 3 times to fix it and ended up charging me more than a dealership all said and done. Misdiagnosed wheel bearing road noise for rear brakes. I even told them it sounded like a bearing. After paying $600 in unnecessary cost was told the brakes needed to be replaced anyway but they would work something out on it and to bring it back in. After wasting yet another day of dropping off the car was then told the tires were causing all of the noise and that they were too aggressive of tread and too large for my vehicle. They are the factory size and top of the line Michelins with 7500 miles on them, regularly rotated and wheel alignments done. Went to 4 places all said it was likely a wheel bearing. Was told by Tommy to bring
wheel bearing to do it at their cost and that it was likely the front left. Dropped the car off again only be to called and grilled by Dave about why it was there and that they are going to charge me blah blah they dont warranty parts they dont install... Well you installed parts that didnt need to be replaced so... Made up some song and dance that the lower balls joints were too bad to change my wheel bearing and didnt end up working on the car.... Long story short dont waste your time or money going there. They dont honor warranties, purposely dont write them on receipts to try and get out of them, upsell you on everything even when its their error. Oh yeah the wheel bearing was the right rear not front left.

I took my vehicle in to get a repair done and received it back in worse condition then when I dropped it off and the owner claimed that is how it arrived and pushed me out the door and locked it. This business has poor customer service and even Worse is their commitment to lazy.

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Address: 856 7th St NW, Grand Rapids, Michigan, United States, 49504-5184

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