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West Suburban-Travelers Limousine

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West Suburban-Travelers Limousine Reviews (1)

I have been using this service weekly for two years and the service has degraded to low standardsIn order to stay competitive they are hiring what are basically yellow cab drivers
Upon pickup at O'Hare last Friday night, another person came to the car I was assigned toLike every week, I saw my assigned plate and got into the car with my bagsThe driver came around to my door, opened it, and yelled, "I DON'T EVEN KNOW WHO YOU ARE"I asked him to calm down and he told me to calm downHe was ranting like a year oldUltimately, he let the wrong person into the car, called dispatch, and they sent another car for meHe got out without explanation and dropped my bags on the dirty sidewalkNo apologies and not willing to hand me my bagsThe other car came and the driver knew the name of the other person as that was the pickup they came forYes, they got into the wrong car and I was tossed out of my carNow the car service will say the plates were similar in numbering, however the passenger was a woman, I am a male, therefore, just by first name, it should have been clear she came to the wrong car and I was in the correct car
Now the fun partThe VP of Operations emailed me to apologizeDidn't call and didn't offer a refundI guess this didn't warrant a refund even though it was late at night and he wasn't the one travelling for hours, tossed out of his car, his bags dropped on the sidewalk and treated like a sub humanWhen I suggested something more than an apology, he responded as if the apology and black listing the driver from my account was should be good enough but that he would give me a future leg for freeI let him know he had an opportunity to refund my leg with the apology initiallyThat he wasn't taking this incident seriously
Suspecting I would get an anemic response, I had already booked with another serviceI'm glad I didThe way in which the VP of Operations handled this customer complaint was indicative of the driver whom acted so unprofessionallyAll in all, they lost a weekly client for $That alone should tell you how they are running this business

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