Hello, Below is our response regarding complaint *** This is in regards to the $to resident of #*** *** account in the months of January, February, and March, we are unable to reverse the charges in dispute because of resident(s) failure to provide
proof of coverage until 03/28/ West Town Court Apartments requires a $100,personal liability coverage for each apartment at all timesAs a courtesy we do offer coverage through RBH Liability for $monthly that is liability only and does not cover any personal belongings and is charged for any resident that does not provide us with a copy of their renter’s insurance declaration pageOn June 21th, Joanna signed our liability addendum which states resident is required to secure liability coverage for the apartment prior to move in, Joanna elected that she would purchase her own insurance, “add owners” as additional insured and provide owners with a copy of policyJoanna failed to do so and the time of move in, and as a result her account was charge $for liability coverage effective 09/1/15. On March 28, Joanna contact our office to ask about the $liability charge on her account, she stated she had purchase her own policy At that time the office request proof of coverage in order to stop the $RBH Liability chargeIt was at that time, the resident provide a copy of coverageUpon receipt of proof of coverage the office remove the $RBH Liability monthly charge from being charge in the future, and resident was notifiedJoanna spoke with the Assistant Manager & Property Manager whom both informed that we were unable to credit $liability charge for prior month due to failure to provide proof of coverage Unfortunately, due to the fact the charge is considered an insurance coverage, any prior months charge for coverage we are unable to remove the charge. Thanks, Monique Z***
Hello, Below is our response regarding complaint *** This is in regards to the $to resident of #*** *** account in the months of January, February, and March, we are unable to reverse the charges in dispute because of resident(s) failure to provide
proof of coverage until 03/28/ West Town Court Apartments requires a $100,personal liability coverage for each apartment at all timesAs a courtesy we do offer coverage through RBH Liability for $monthly that is liability only and does not cover any personal belongings and is charged for any resident that does not provide us with a copy of their renter’s insurance declaration pageOn June 21th, Joanna signed our liability addendum which states resident is required to secure liability coverage for the apartment prior to move in, Joanna elected that she would purchase her own insurance, “add owners” as additional insured and provide owners with a copy of policyJoanna failed to do so and the time of move in, and as a result her account was charge $for liability coverage effective 09/1/15. On March 28, Joanna contact our office to ask about the $liability charge on her account, she stated she had purchase her own policy At that time the office request proof of coverage in order to stop the $RBH Liability chargeIt was at that time, the resident provide a copy of coverageUpon receipt of proof of coverage the office remove the $RBH Liability monthly charge from being charge in the future, and resident was notifiedJoanna spoke with the Assistant Manager & Property Manager whom both informed that we were unable to credit $liability charge for prior month due to failure to provide proof of coverage Unfortunately, due to the fact the charge is considered an insurance coverage, any prior months charge for coverage we are unable to remove the charge. Thanks, Monique Z***