I just received the notice today that my customer [redacted] had reached out to youI would very much like to respond.Blakley’s did supply and install Mrs [redacted] s vinyl floor thru her Builder: [redacted] ***I have worked with [redacted] for over yearsMrs [redacted] s dog had done some damage to her vinylI had sent the Manufacture out to inspect the flooring.Under the guardian warranty from [redacted] , they gave me authority to replace the [redacted] s floor – completely paid for by [redacted] .Our replacement had not gone smoothlyHer home was in quite a disarray, I will forward pictures.Her dog actually urinated on our contractor and on the new floors we were trying to installI am not sure the stove was actually usable and our contractors had not put it back in place, again I will forward pictures.She was very upset with our contractors and asked them to leaveI had offered several apology’s to both Mrand Mrs [redacted] Her trim was in bad shape because it had been removed and re-installed twice.(she had had a flood right after closing, causing her to get a new floor provided by the builder) I had kindly offered to pay for paint touch up once the trim was re-installedShe and I had agreed to $ 300.00, whichSeemed high for paint touch up and caulk but Blakley’s sent her a check on June 2nd for that amountThe 2nd crew that came to finish the install did not prep the floor enough and her luan seams were showing thru.I have since offered her a very nice upgrade to Vinyl plank at no cost to herI had sent her samples to select from (she is hours away from our store) and she has selected her new upgraded floorScheduling spoke with her last week and she is scheduled for July 12thI had hoped to have the new floor installed sooner but the [redacted] s are on vacation until the 11th of JulyThis has been a very unfortunate situation but I have worked diligently to resolve it.Please call me with any questionsI would love the opportunity to discuss this project with youThank you so much, Kathy S [redacted] Blakley Corp317-903-
Prior to receiving this letter Blakley's had already informed our customer, [redacted] , that we are sending a check to her for $ This covers the amount that she paid for the carpet not returned to herAfter making her rug - we inadvertently discarded the remaining small piece of carpet 4' x 5' and did not have it to return to her [redacted] is aware of this refund and stated that this is a satisfactory resolution to the inquiry Allen [redacted] - Blakley's Retail Manager [redacted]
Prior to receiving this letter Blakley's had already informed our customer, [redacted], that we are sending a check to her for $57.99. This covers the amount that she paid for the carpet not returned to her. After making her rug - we inadvertently discarded...
the remaining small piece of carpet 4' x 5' and did not have it to return to her. [redacted] is aware of this refund and stated that this is a satisfactory resolution to the inquiry. Allen [redacted] - Blakley's Retail Manager [redacted]
I just received the notice today that my customer [redacted] had reached out to you. I would very much like to respond.Blakley’s did supply and install Mrs. [redacted]s vinyl floor thru her Builder: [redacted].
I have worked with [redacted] for over 20 years. Mrs. [redacted]s...
dog had done some damage to her vinyl. I had sent the Manufacture out to inspect the flooring.Under the guardian warranty from [redacted], they gave me authority to replace the [redacted]s floor – completely paid for by [redacted].Our replacement had not gone smoothly. Her home was in quite a disarray, I will forward pictures.Her dog actually urinated on our contractor and on the new floors we were trying to install. I am not sure the stove was actually usable and our contractors had not put it back in place, again I will forward pictures.She was very upset with our contractors and asked them to leave. I had offered several apology’s to both Mr. and Mrs. [redacted]. Her trim was in bad shape because it had been removed and re-installed twice.(she had had a flood right after closing, causing her to get a new floor provided by the builder) I had kindly offered to pay for paint touch up once the trim was re-installed. She and I had agreed to $ 300.00, whichSeemed high for paint touch up and caulk but Blakley’s sent her a check on June 2nd for that amount. The 2nd crew that came to finish the install did not prep the floor enough and her luan seams were showing thru.I have since offered her a very nice upgrade to Vinyl plank at no cost to her. I had sent her samples to select from (she is 3 hours away from our store) and she has selected her new upgraded floor. Scheduling spoke with her last week and she is scheduled for July 12th. I had hoped to have the new floor installed sooner but the [redacted]s are on vacation until the 11th of JulyThis has been a very unfortunate situation but I have worked diligently to resolve it.Please call me with any questions. I would love the opportunity to discuss this project with you.
Thank you so much,
Kathy S[redacted] Blakley Corp317-903-9975
I just received the notice today that my customer [redacted] had reached out to youI would very much like to respond.Blakley’s did supply and install Mrs [redacted] s vinyl floor thru her Builder: [redacted] ***I have worked with [redacted] for over yearsMrs [redacted] s dog had done some damage to her vinylI had sent the Manufacture out to inspect the flooring.Under the guardian warranty from [redacted] , they gave me authority to replace the [redacted] s floor – completely paid for by [redacted] .Our replacement had not gone smoothlyHer home was in quite a disarray, I will forward pictures.Her dog actually urinated on our contractor and on the new floors we were trying to installI am not sure the stove was actually usable and our contractors had not put it back in place, again I will forward pictures.She was very upset with our contractors and asked them to leaveI had offered several apology’s to both Mrand Mrs [redacted] Her trim was in bad shape because it had been removed and re-installed twice.(she had had a flood right after closing, causing her to get a new floor provided by the builder) I had kindly offered to pay for paint touch up once the trim was re-installedShe and I had agreed to $ 300.00, whichSeemed high for paint touch up and caulk but Blakley’s sent her a check on June 2nd for that amountThe 2nd crew that came to finish the install did not prep the floor enough and her luan seams were showing thru.I have since offered her a very nice upgrade to Vinyl plank at no cost to herI had sent her samples to select from (she is hours away from our store) and she has selected her new upgraded floorScheduling spoke with her last week and she is scheduled for July 12thI had hoped to have the new floor installed sooner but the [redacted] s are on vacation until the 11th of JulyThis has been a very unfortunate situation but I have worked diligently to resolve it.Please call me with any questionsI would love the opportunity to discuss this project with youThank you so much, Kathy S [redacted] Blakley Corp317-903-
Prior to receiving this letter Blakley's had already informed our customer, [redacted] , that we are sending a check to her for $ This covers the amount that she paid for the carpet not returned to herAfter making her rug - we inadvertently discarded the remaining small piece of carpet 4' x 5' and did not have it to return to her [redacted] is aware of this refund and stated that this is a satisfactory resolution to the inquiry Allen [redacted] - Blakley's Retail Manager [redacted]
Prior to receiving this letter Blakley's had already informed our customer, [redacted], that we are sending a check to her for $57.99. This covers the amount that she paid for the carpet not returned to her. After making her rug - we inadvertently discarded...
the remaining small piece of carpet 4' x 5' and did not have it to return to her. [redacted] is aware of this refund and stated that this is a satisfactory resolution to the inquiry. Allen [redacted] - Blakley's Retail Manager [redacted]
I just received the notice today that my customer [redacted] had reached out to you. I would very much like to respond.Blakley’s did supply and install Mrs. [redacted]s vinyl floor thru her Builder: [redacted].
I have worked with [redacted] for over 20 years. Mrs. [redacted]s...
dog had done some damage to her vinyl. I had sent the Manufacture out to inspect the flooring.Under the guardian warranty from [redacted], they gave me authority to replace the [redacted]s floor – completely paid for by [redacted].Our replacement had not gone smoothly. Her home was in quite a disarray, I will forward pictures.Her dog actually urinated on our contractor and on the new floors we were trying to install. I am not sure the stove was actually usable and our contractors had not put it back in place, again I will forward pictures.She was very upset with our contractors and asked them to leave. I had offered several apology’s to both Mr. and Mrs. [redacted]. Her trim was in bad shape because it had been removed and re-installed twice.(she had had a flood right after closing, causing her to get a new floor provided by the builder) I had kindly offered to pay for paint touch up once the trim was re-installed. She and I had agreed to $ 300.00, whichSeemed high for paint touch up and caulk but Blakley’s sent her a check on June 2nd for that amount. The 2nd crew that came to finish the install did not prep the floor enough and her luan seams were showing thru.I have since offered her a very nice upgrade to Vinyl plank at no cost to her. I had sent her samples to select from (she is 3 hours away from our store) and she has selected her new upgraded floor. Scheduling spoke with her last week and she is scheduled for July 12th. I had hoped to have the new floor installed sooner but the [redacted]s are on vacation until the 11th of JulyThis has been a very unfortunate situation but I have worked diligently to resolve it.Please call me with any questions. I would love the opportunity to discuss this project with you.
Thank you so much,
Kathy S[redacted] Blakley Corp317-903-9975