West USA Property Management

02/27/ [redacted] ***, and [redacted] , signed a lease for the property at [redacted] **This lease was for months and ended 02/28/WEST USA OF PRESCOTT uses a the lease provided by the [redacted] During the signing of this lease both tenants were present and each page of the lease was explained to them, and was initialed and signed by both tenants and the Property ManagerA signed copy was given to the tenants at this timeThe tenants were also given a MOVE IN/MOVE OUT INSPECTION CHECKLISTOn this check list the tenants noted the blinds in the living room did not open properly, and that the garbage disposal was noisyThe only other comments made were everything was dirtyBoth tenants signed this checklist and turned it back into the office on 3/3/ Tenants walked through the apartment and made application on 2/22/and moved in 2/27/nothing was said at the time of the showing about everything being dirtyFive days later they moved inAs far as the deposits, Security Deposit was $held for security and to repair any damage done by the tenant Cleaning Deposit was $non refundable, used to have floors Professionally cleaned when the tenant moves out, as they were done when the prior tenant moved outCleaning, and sanitizing was done after the previous tenant moved out and prior to this tenants viewing of this unitWe do have records on file to verify this cleaning Tenant was charged: $for cleaning and repairsThis involved watt light bulbs, small incandescent lights, trash removal and repair to broken off corner of the concrete drive, totaling $on invoice # 2014-and $to replace vertical blind slats that were broken/missingCarpets/ Flooring was cleaned $was charged We held $total Security and Cleaning deposits $ - $Floor cleaning (from the $non refundable cleaning deposit) - $cleaning and repairs $-$=$ A joint refund check was issued to both tenants # [redacted] for the total of $on 03/14/ [redacted] called into this office 3/20/and spoke to me asking that the check be re issued to him aloneI explained to him both parties signed the lease and the refund check would have to be issued the same way the lease was signed He called back to dispute the charges and was told by me that we did not provide our inner office move out inspection reports to tenantsHe was advised he could come in to the office and I would provide him with an itemized statement [redacted] never came in to get this statement, nor have we heard from him since he made that requestHe did, how ever cash the deposit refund check that was issued to both tenants WEST USA OF PRESCOTT is not in the business to "wrongfully "over charge our tenants for repairs and damage done to our rental unitsWe do provide an extensive MOVE IN/ MOVE OUT Checklist that the tenant fills outThis checklist goes in the tenant file, and this checklist is what we base our move out inspection onALL of these documents are on file in our office We have reviewed these documents; we have reviewed your letter and Complaint # ED: [redacted] This office feels that the charges are more than fair, for the repairs and cleaning that needed to be done to this unity to bring it back up to rentable condition [redacted] ***

West USA Property Management [redacted] )is a reputable company to me. They treat their customers well and are fair in their business dealings. My recent house purchase from them in March, 2015, went well. Mr. [redacted] is part of this Realty agency and his professionalism and fair business dealings are above reproach. I would recommend West USA to anyone who is looking to purchase a home.

02/27/13 [redacted], and [redacted], signed a lease for the property at [redacted]. This lease was for 12 months and ended 02/28/14. WEST USA OF PRESCOTT uses a the lease provided by the [redacted]
During the signing of this lease both...

tenants were present and each page of the lease was explained to them, and was initialed and signed by both tenants and the Property Manager. A signed copy was given to the tenants at this time. The tenants were also given a MOVE IN/MOVE OUT INSPECTION CHECKLIST. On this check list the tenants noted the blinds in the living room did not open properly, and that the garbage disposal was noisy. The only other comments made were everything was dirty. Both tenants signed this checklist and turned it back into the office on 3/3/13.
Tenants walked through the apartment and made application on 2/22/13 and moved in 2/27/13 nothing was said at the time of the showing about everything being dirty. Five days later they moved in. As far as the deposits,
Security Deposit was $725.00 held for security and to repair any damage done by the tenant.
Cleaning Deposit was $175.00 non refundable, used to have floors Professionally cleaned when the tenant moves out, as they were done when the prior tenant moved out. Cleaning, and sanitizing was done after the previous tenant moved out and prior to this tenants viewing of this unit. We do have records on file to verify this cleaning.
Tenant was charged:
$283.00 for cleaning and repairs. This involved 2 60 watt light bulbs, 2 small incandescent lights, trash removal and repair to broken off corner of the concrete drive, totaling $131.00 on invoice # 2014-95 and $47.00 to replace vertical blind slats that were broken/missing. Carpets/ Flooring was cleaned $180.00 was charged.
We held $900.00 total Security and Cleaning deposits $900.00
- $180.00 Floor cleaning (from the $175.00 non refundable cleaning deposit)
- $283.00 cleaning and repairs
$900.00 -$463.00 =$437.00
A joint refund check was issued to both tenants #[redacted] for the total of $437.00 on 03/14/14.
[redacted] called into this office 3/20/14 and spoke to me asking that the check be re issued to him alone. I explained to him both parties signed the lease and the refund check would have to be issued the same way the lease was signed.
He called back to dispute the charges and was told by me that we did not provide our inner office move out inspection reports to tenants. He was advised he could come in to the office and I would provide him with an itemized statement. [redacted] never came in to get this statement, nor have we heard from him since he made that request. He did, how ever cash the deposit refund check that was issued to both tenants.
WEST USA OF PRESCOTT is not in the business to "wrongfully "over charge our tenants for repairs and damage done to our rental units. We do provide an extensive MOVE IN/ MOVE OUT Checklist that the tenant fills out. This checklist goes in the tenant file, and this checklist is what we base our move out inspection on. ALL of these documents are on file in our office.
We have reviewed these documents; we have reviewed your letter and
Complaint # ED: [redacted]
This office feels that the charges are more than fair, for the repairs and
cleaning that needed to be done to this unity to bring it back up to rentable
condition.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statements are not accurate at all. I asked for the A copy of the move out inspection,  which at the time the reality company did not have on them, and then you wanted to only provide a copy of the move in inspection I already had.I will  provide current pictures of duplex inside and outside.  Also how are you able to charge someone a non refundable cleaning deposit, then charge them again for cleaning.  The tile and grout was emaculate and even New carpet doesn't cost what you charged. Also the concrete corner was previously broken and fix prior to us moving in, which was previously tried to be fixed. 
The charges we got charged for are Rediculous and they way you do business is as well. I also have been to duplex to pick up leftover mail and the new tenants had Givin me and the blinds were still not fixed and the the flooring was the same way we had left it.Also if there was something wrong besides normal were and tear and it was documented there should be no reason why a copy of your so called walk through  can't be provided. I will upload a copy of the pictures taken two days prior to walk through and picture's of previous move in as well 
Regards,
[redacted]

West USA has reviewed and as we stated in our letter April 9th 2014, our charges are fair and we stand by the charges and the refund that was given [redacted]. 
He was charged for damage that was done to the property while he lived there. He was charged $180 dollars for carpet cleaning, $5.00 more than the NON-REFUNDABLE cleaning deposit we held per his lease. He states the driveway was broken when he moved in, that is a false statement. If it were broken why there were there still tire marks on the drive from their moving truck? We have posted the tenant for violations on September 11, 2013 for a trailer parked on the drive, a picture was taken. NO broken driveway. Picture enclosed. 
As for his request for a copy of the walk thru inspection report, [redacted] requested a copy, and never came to pick it up. 
His deposits totaled $900.00 $725.00 security deposit, and $175.00 NON REFUNDABLE cleaning deposit used to clean carpets and floors when he left. 
He was charged: $180.00 for carpet cleaning, $5.00 more that the cleaning deposit, which he had already paid when he moved in. 
He was billed $100.00 for driveway repair.
He was charged $105.00 for cleaning, stove, refrigerator, ceiling fans, baseboards, window sills, cabinet tops, under stove and refrigerator, sanitize bathrooms, dust shelves and closets. 5.25 hours labor. 
He was charged $78.00 for repairs to the unit.
This totals $463.00 he was refunded $437.00. 
I have enclosed copies, pictures, and documentation. 
No other refunds will be made. 
[redacted]
WEST USA OF PRESCOTT

02/27/13 [redacted], and [redacted], signed a lease for the property at [redacted]. This lease was for 12 months and ended 02/28/14. WEST USA OF PRESCOTT uses a the lease provided by the [redacted]

During the signing of this lease both...

tenants were present and each page of the lease was explained to them, and was initialed and signed by both tenants and the Property Manager. A signed copy was given to the tenants at this time. The tenants were also given a MOVE IN/MOVE OUT INSPECTION CHECKLIST. On this check list the tenants noted the blinds in the living room did not open properly, and that the garbage disposal was noisy. The only other comments made were everything was dirty. Both tenants signed this checklist and turned it back into the office on 3/3/13.

Tenants walked through the apartment and made application on 2/22/13 and moved in 2/27/13 nothing was said at the time of the showing about everything being dirty. Five days later they moved in. As far as the deposits,

Security Deposit was $725.00 held for security and to repair any damage done by the tenant.

Cleaning Deposit was $175.00 non refundable, used to have floors Professionally cleaned when the tenant moves out, as they were done when the prior tenant moved out. Cleaning, and sanitizing was done after the previous tenant moved out and prior to this tenants viewing of this unit. We do have records on file to verify this cleaning.

Tenant was charged:

$283.00 for cleaning and repairs. This involved 2 60 watt light bulbs, 2 small incandescent lights, trash removal and repair to broken off corner of the concrete drive, totaling $131.00 on invoice # 2014-95 and $47.00 to replace vertical blind slats that were broken/missing. Carpets/ Flooring was cleaned $180.00 was charged.

We held $900.00 total Security and Cleaning deposits $900.00

- $180.00 Floor cleaning (from the $175.00 non refundable cleaning deposit)

- $283.00 cleaning and repairs

$900.00 -$463.00 =$437.00

A joint refund check was issued to both tenants #[redacted] for the total of $437.00 on 03/14/14.

[redacted] called into this office 3/20/14 and spoke to me asking that the check be re issued to him alone. I explained to him both parties signed the lease and the refund check would have to be issued the same way the lease was signed.

He called back to dispute the charges and was told by me that we did not provide our inner office move out inspection reports to tenants. He was advised he could come in to the office and I would provide him with an itemized statement. [redacted] never came in to get this statement, nor have we heard from him since he made that request. He did, how ever cash the deposit refund check that was issued to both tenants.

WEST USA OF PRESCOTT is not in the business to "wrongfully "over charge our tenants for repairs and damage done to our rental units. We do provide an extensive MOVE IN/ MOVE OUT Checklist that the tenant fills out. This checklist goes in the tenant file, and this checklist is what we base our move out inspection on. ALL of these documents are on file in our office.

We have reviewed these documents; we have reviewed your letter and

Complaint # ED: [redacted]

This office feels that the charges are more than fair, for the repairs and

cleaning that needed to be done to this unity to bring it back up to rentable

condition.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The statements are not accurate at all. I asked for the A copy of the move out inspection,  which at the time the reality company did not have on them, and then you wanted to only provide a copy of the move in inspection I already had.I will  provide current pictures of duplex inside and outside.  Also how are you able to charge someone a non refundable cleaning deposit, then charge them again for cleaning.  The tile and grout was emaculate and even New carpet doesn't cost what you charged. Also the concrete corner was previously broken and fix prior to us moving in, which was previously tried to be fixed. 

The charges we got charged for are Rediculous and they way you do business is as well. I also have been to duplex to pick up leftover mail and the new tenants had Givin me and the blinds were still not fixed and the the flooring was the same way we had left it.Also if there was something wrong besides normal were and tear and it was documented there should be no reason why a copy of your so called walk through  can't be provided. I will upload a copy of the pictures taken two days prior to walk through and picture's of previous move in as well 

Regards,

West USA has reviewed and as we stated in our letter April 9th 2014, our charges are fair and we stand by the charges and the refund that was given [redacted]. 

He was charged for damage that was done to the property while he lived there. He was charged $180 dollars for carpet cleaning, $5.00 more than the NON-REFUNDABLE cleaning deposit we held per his lease. He states the driveway was broken when he moved in, that is a false statement. If it were broken why there were there still tire marks on the drive from their moving truck? We have posted the tenant for violations on September 11, 2013 for a trailer parked on the drive, a picture was taken. NO broken driveway. Picture enclosed. 

As for his request for a copy of the walk thru inspection report, [redacted] requested a copy, and never came to pick it up. 

His deposits totaled $900.00 $725.00 security deposit, and $175.00 NON REFUNDABLE cleaning deposit used to clean carpets and floors when he left. 

He was charged: $180.00 for carpet cleaning, $5.00 more that the cleaning deposit, which he had already paid when he moved in. 

He was billed $100.00 for driveway repair.

He was charged $105.00 for cleaning, stove, refrigerator, ceiling fans, baseboards, window sills, cabinet tops, under stove and refrigerator, sanitize bathrooms, dust shelves and closets. 5.25 hours labor. 

He was charged $78.00 for repairs to the unit.

This totals $463.00 he was refunded $437.00. 

I have enclosed copies, pictures, and documentation. 

No other refunds will be made. 

WEST USA OF PRESCOTT