West USA Realty

As a landlord and retired person, I depend heavily upon my rental income to survive. West USA has repeatedly held my funds from me throughout my short relationship with them. My tenant pays promptly on the 1st of the month, and they have slowly dragged their feet (each month getting worse) until now. Tomorrow will be Monday, the 25th of April, and I have yet to get either my money or a satisfactory explanation of what's going on? Spoke to one of their "so called" brokers, and he knows nothing and offers no resolution or accountability. I will continue my quest for my money but I have cancelled my property management agreement with them. I discourage anyone from using them for property management in the future. I would further encourage anyone to investigate the brokers involved with the agents before engaging in any sales related activities as well!

Unfortunately the "facts" that this client states are incorrect. I have shown documentation to my brokers at West USA Realty that we did indeed to a correct job representing these buyers and that the issues and things they are asking for, came more than two weeks after final walk thru and...

presentation of keys to the buyer. The buyers  had many opportunities to request these missing items and did not. As a matter of fact, they did not even ask for these items in the purchase contract of the home. Myself and West USA tried multiple times to assist the buyers in talking with the sellers and the sellers agent to see if they could recover some of these items, but we had no luck. We did this not because we felt we had to, but because we are committed to helping our clients, even after the transaction had closed. Once we figured out we were not getting anywhere with the sellers, we informed [redacted] and [redacted], that we no longer had a leg to stand on and if they chose, they could pursue the seller personally to try and recover some of these items they felt they were entitled to.A few weeks after they moved in, they began to voice displeasure about the home and missing items, my service and even with the home inspection company, appraisal company and pretty much every other person or 'company involved in this transaction. They started demanding refunds and items from everyone and for what reason, I do not know. We tried to mediate their complaints and help them out but attempts to make them happy, even after the fact went ignored.Our buyers best interest were represented I 00% of the time during this transaction. Nothing was ever done without them approving it first. Not one time during the transaction was there displeasure voiced on their behalf nor did they indicate they were unhappy with service and/or representation.