West Valley Medical Center

The billing for my wife’s eye in November 2019?was perfect. The billing for my wife’s eye in January of 2020 was the biggest screw up that I have never seen. It was the same operation by the same Doctor. We have to pay money to your Hospital for your screw up. We are 80 years old and on fixed income and have a hard time paying this every month which they do not cash the checks for two to three weeks which is lowing our credit report. So I hope you are proud of your collect agent. You can forgive billing of a lot of people but not use. This is a real problem for use at this time. Donald Wertman

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.While I appreciate someone saying they are going to review my account, I have unfortunately heard this three times in the past where I spent a great length of time on the phone and the person assured me they had my kids accounts corrected only to later have multiple billing errors occurJust today I called again to try and resolve insurance billing problems on two of my kids accounts for February I have previously provided the local office and national office (via fax) a written breakdown of my insurance plans and the dates they are in effect My wife and I are so tired of the constant billing errors that today we canceled all future occupational therapy appointments with West ValleyTo resolve this complaint I would like a month by month spreadsheet per child showing the insurance policy (primary & secondary) billed and the amounts paid for the period January to presentRegards, [redacted]

[redacted] – I just wanted to provide you a brief update on the complaint above All of the accounts for the [redacted] children have been put on hold so the billing process will stop until we have figured out the changes in insurance and ensure we are billing the correct insurance In addition, a letter was sent to Mr [redacted] informing him that we have received his complaint and are working to resolve it I will provide an update once the review is complete GEOFF H [redacted] Chief Financial Officer Ethics & Compliance Officer West Valley Medical Center

I am in receipt of the inquiry made by your office on File Number [redacted] Please be advised that the patient account [redacted] for patient [redacted] is currently in review and we will respond by letter once the review completesThe account has been removed from the collection agency and the balance prorated back to the insurance because there should be no patient liability for this date of serviceThe account was not placed with the agency long enough to have a negative effect on the patient's creditWe will work to follow up with the insurance to be sure the balance is posted correctly to the accountIf there are any questions or concerns, please feel free to contact me directly at 615-695-

I am in receipt of the inquiry made by your office on File Number [redacted]. Please be advised that the patient account [redacted] for patient [redacted] is currently in review and we will respond by letter once the review completes. The account has been removed from the collection agency...

and the balance prorated back to the insurance because there should be no patient liability for this date of service. The account was not placed with the agency long enough to have a negative effect on the patient's credit. We will work to follow up with the insurance to be sure the balance is posted correctly to the account. If there are any questions or concerns, please feel free to contact me directly at 615-695-8708.

[redacted] – I just wanted to provide you a brief update on the complaint above.  All of the accounts for the [redacted] children have been put on hold so the billing process will stop until we have figured out the changes in insurance and ensure we are billing the correct insurance.   In...

addition, a letter was sent to Mr. [redacted] informing him that we have received his complaint and are working to resolve it.
 
I will provide an update once the review is complete.
 
GEOFF H[redacted]
Chief Financial Officer
Ethics & Compliance Officer
West Valley Medical Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While I appreciate someone saying they are going to review my account, I have unfortunately heard this three times in the past where I spent a great length of time on the phone and the person assured me they had my kids accounts corrected only to later have multiple billing errors occur. Just today I called again to try and resolve insurance billing problems on two of my kids accounts for February.  I have previously provided the local office and national office (via fax) a written breakdown of my insurance plans and the dates they are in effect.  My wife and I are so tired of the constant billing errors that today we canceled all future occupational therapy appointments with West Valley. To resolve this complaint I would like a month by month spreadsheet per child showing the insurance policy (primary & secondary) billed and the amounts paid for the period January 2015 to presentRegards,[redacted]