West Valley Real Estate

v\: [redacted] o\: [redacted] w\: [redacted] West Valley Real Estate / [redacted] Style Definitions */ [redacted] (Tenant) submitted her 30-day notice (attached) to West Valley Real Estate on July 11th, As indicated in the tenants' statement she did pay the pro-rated amount of $for the days in August [redacted] (tenant) informed West Valley Real Estate via phone on August 11th at 10:31AM that she had moved out but had lost the keys so she did not have them to turn inPre-move out inspections are available to all tenants upon request and at no time prior to August 11th was a pre-move out inspection requested from [redacted] (tenant)As required by Civil Code Section 1950.5, on August 30th West Valley Real Estate mailed a Preliminary Disposition of Security Deposit (attached) to [redacted] (tenant) due to the extent of necessary repairs and cleaningAs [redacted] (tenant) failed to provide a forwarding address, West Valley Real Estate sent the Preliminary Disposition of Security Deposit to [redacted] E St, Taft, CA 9***(rental address) A copy of the tenants Move In / Move Out Inspection form has also been attached Upon completion of the necessary repairs and cleaning, West Valley Real Estate has finalized the Disposition of Security Deposit (attached) and mailed it to the tenants address [redacted] Avenue, Bakersfield, CA [redacted] (provided in the Customer Information section of the Revdex.com complaint)As outlined in the disposition, [redacted] (tenant) has been credited her security deposit of $Tenant has been charged for; paint touch ups and closet doors pro-rated to $450.00, re-key $147.44, replace blinds, light switch cover, bathtub overflow cover, shower head $112.82, carpet cleaning $237.44, general cleaning $385.00, and the outstanding amount of $(days rent) totaling to $1,Leaving the current balance due from the tenant $If West Valley Real Estate does not receive payment or a reasonable payment plan within days, the account will be forwarded to small claims court or collections West Valley Real Estate has pictures of the rental property both before and after the tenants’ residency, which can be provided upon request All documents mentioned are attached (30-day notice, Preliminary Disposition of Security Deposit, Move In / Move Out Inspection, Disposition of Security Deposit)

I am rejecting this response because:
My last day in the day notice for my month to month
rental at *** E *** was August 10thThis notice was hand
delivered to West Valley Real Estate’s office on July 11thPer
California Law I was to receive my deposit declaration and/or deposit refund in
my possession no later than 08/31/
From the time of giving my day notice as well as after,
several attempts were made to get a post walk thru with West Valley Real
EstateI left several voicemails and also messages with the company’s secretary
*** instructing her that it was imperative that *** return my callNo
telephone calls were ever returnedI called on the final day of my day
notice to inform them that I was no longer in the residence but no call was answered
and no voicemail call was returnedI then called several times the following
day and was finally able to speak to *** to let him know I was no longer in
the residenceHe was hurried and rushed to get off the phone to the point I
was unable to request the post walk thru
Upon not receiving either deposit declaration and/or deposit
refund in the day window from the last day of my day notice and several
unsuccessful attempts to gain contact with the property management I filed a
complaint with the Revdex.comAfter filing the complaint I
received mail correspondence with West Valley Real Estate on 09/03/I was
not given an itemized list of the deductionsI was given a door lock invoice
from the property management itself, an installation invoice for the door locks
and a cleaning receipt
Door Lock Invoice is a computer generated invoice created by
the Property Management CompanyThere is no actual receipt backing up the
price that was actually paid by the property management company, any price
could have been added at will
Upon my vacancy of the property I hired a cleaning company
to clean the residence in the amount of $
The Property Management Company then responded to my Revdex.com
complaint with an ill put together, loosely itemized listing of deductions with
a total that differed from the mailed correspondenceI was charged for
prorated touch up painting (touch up painting is considered wear and
tear and not deductible from a security depositI was charged for carpet
cleaning on carpet that is over years old and carpet in a master bedroom that
is older than I am.) My family personally knows the owner of the property that
the property management company is managingMy own father did the master
bedroom and bathroom addition to the home as well as the carpet as a young man
I was charged an additional days prorated rent simply due to
the fact that the Property Management Company would never return phone calls
and waited until after my day notice was up to answer the telephone calls
The day notice specified that I would be out on or before August 10th
It was only after filing a complaint with the Revdex.com that the
Property Management felt necessary to respond to meI was charged an
additional days rent solely due to the fact that the property management
company would not return my numerous calls to let them know I had vacated the
premises and only answered my call after my days noticed had passed
The property management company is highly unprofessional in
all aspects of their businessThey rather than send me the actual itemized listing
that they failed to do so under California Law deemed it necessary to publish
and post it on the Revdex.com’s websiteIn their response they also felt it necessary
to threated me with legal recourse in regards to money that they believe they
are owed
I have been supplied only three invoices, one of which was
created by the property management company themselves and cannot be verified
Due to the company’s unprofessional inability to keep proper
contact or return telephone calls I have been financially burdened due to all
of thisI have taken time off work in my attempts to contact them and expected
the return of my deposit per California Tenant LawsBecause the company
violated these laws I was forced to borrow money for my move for employment
from my motherI am now indebted to her due to the fact that West Valley Real
Estate violated California Law and has not supplied the proper documentation
for the deductions to my deposit that they are claiming

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: *** ***
Contact Phone: (XXX)XXX-XXXX
Contact Email: ***@BuySellManage.com
West Valley Real Estate leased the property at *** *** Ave, Taft CA XXXXX commencing August 20th 2014, and terminating on August 19th
2015, to *** ***, *** *** *** *** and *** *** (Tenants) with *** *** and *** *** as guarantorsConcurrent with the end of the college semester, *** *** gave an early termination 30-day notice for the tenants on May 27th, at 6:PM stating "...It would be wonderful if it rented before our lease is up to save us all a bit of money..." (copy attached)Pursuant to the Tenants/Guarantors early termination, West Valley Real Estate made every effort to, and was successful in, re-renting the property as of July 1st, relieving them of further obligation to pay rentThe disposition of security deposit (attached) was processed in accordance with the mutually agreed contract (attached) with deductions made for:
Front door skin repair, living room ceiling fan repair, bath tub paint, patch and paint interior walls/trim, window blinds, kitchen door repair, bedroom door repair, kitchen window paper removed, light bulbs, toilet paper holder, broken windows, general cleaning, carpet cleaning (C.A.RForm LR paragraph A & E, & A & B), and the rental commissions/re-leasing fee (C.A.RForm LR paragraph 30.)
This has left the consumer with a balance owed of $
*** *** has objected to the charges for damages/repairs without any evidence to support her claimsA Move In /Move Out Inspection form was provided to document the condition of the property prior to the tenants taking possession, as referenced in the Residential Lease or Month-to-Month Agreement Paragraph 10, Section CThe tenants failed to return this formWest Valley Real Estate has pictures of both the property before and after the tenants' occupancy to reference the damages/repairs charged
In regards to the consumers desired resolution "That Landlord fix language in lease agreement"West Valley Real Estate utilizes the California Association of Realtors Residential Lease or Month-to-Month Rental Agreement and we do not see fit to "override" the direction and verbiage approved for use statewide by C.A.RattorneysFurthermore, any objection should have been voiced upon initial review and execution of the contract
*** *** has on numerous occasions made it clear that she does not intend to abide by the contract and fulfill her obligationWest Valley Real Estate has been consistent with the message that this balance is not negotiableWe strive to protect the interest of all of our tenants as well as all of our property owners, and act in good faith treating each situation equally without bias
The only remedy that West Valley Real Estate sees fit is for the consumer to pay the $consistent with the mutually agreed upon terms of contractAs over four months have passed, West Valley Real Estate demands that payment be received by our office no later than November 30th or we will be forced to bring a court action
The following named items have been sent to *** *** at ***@cencal.Revdex.com.org
Lease, 30-day notice, Disposition of Security Deposit

West Valley Real Estate
[redacted]s' (tenants') statement that a phone call
occurred with [redacted] the day after her she claims to have moved is inaccurate
The phone call was taken by [redacted] (receptionist) on August 11th at 10:31am
(as previously stated) and she was informed by [redacted] (tenant) that
she (tenant) had moved out but had lost the keys so she (tenant) was unable to
return them[redacted] (receptionist) is capable of scheduling move out
inspections (if requested) and would have done so, if requestedAgain, [redacted]
did not have the claimed phone call with [redacted] (tenant) therefore
would not have been able to be "hurried and rushed to the point I (tenant)
was unable to request the post walk thru"Please note that the consumers'
original complaint detail stated that she had only left voicemails for West
Valley Real Estate, however now the consumer has changed their story to claim
that she has been able to speak to both the receptionist and [redacted]
[redacted]s' (tenants') rejection states that she
received mail correspondence with West Valley Real Estate on September 9th,
This is assumed to be the Preliminary Disposition of Security Deposit
mailed on August 30th (as previously mentioned)West Valley Real Estate
requests the documentation of the mailed envelopes postmarked date to support
the consumers' claim[redacted] (tenant) further states she was not given
an itemized list of deductionsAgain, as previously mentioned and previously
attached, this was a Preliminary Disposition of Security Deposit, which
outlined the estimated charges and credits due to the tenant along with copies
of invoices/estimates and a tenant ledger (see previously attached documents
for reference)
[redacted] (tenant) refers to a "lock
invoice from the property management", this is the invoice to replace the
locks since there was no key returnedDue to the cost of repairs beyond the
security deposit, the owner of the property was forced to pay out of pocket to
restore the condition of the propertyIn an effort to alleviate the financial
burden on the owner, [redacted] Cushman (whom the invoice is from) performed the work
at a much lower rate than what a locksmith would have charged with prevailing
wageIn turn, this savings of money was passed along to benefit [redacted]
(tenant) as well in deducting the lesser charge from her security deposit
[redacted] (tenant) claims to have hired a
cleaning company to clean the residence upon her vacancy and paid $West
Valley Real Estate has emailed pictures of both the property before the tenant
moved in and taken after the tenant moved out to [redacted] (tenant)This
email was sent on September 14th, at 10:00AM, the pictures were sent in
two files in the form of a Dropbox link as there are too many pictures to send
in an email[redacted] (tenant) responded in receipt of the email on
September 14th, at 11:27AM stating, " [redacted], Thank you, but none of these photos have any form of
time stamping on themI would like these photos on a hard copy disk since the
upload website you provided is quite buggy and unreliable while trying to view
these photos today
"
[redacted] (tenant)
claimed that the total provided in the Preliminary Disposition of Security
Deposit differed from the total provided in the final Disposition of Security
DepositThis is correct as the Preliminary Disposition of Security Deposit is
only estimated, hence "Preliminary"Again, these have both been
previously attached
[redacted] (tenant) claims that touch up
painting is considered wear and tear[redacted] (tenant) was
charged for touch up painting due to crayon writing on every wall in the 2nd
bedroom of the house and the charge was pro-rated, which can be referenced in
the invoice included in the Disposition of Security Deposit (previously
attached)Unfortunately, West Valley Real Estate is unable to upload pictures
in the format of the Revdex.com response as advised by Miriam Cardona, Resolution and
Review Specialist for the Revdex.com
[redacted] (tenant) was
charged $for carpet cleaningAs per her Residential Lease or Month-to-Month Rental
Agreement (previously attached) section TENANT'S OBLIGATIONS UPON VACATING
THE PREMISES A"Upon termination of this Agreement, Tenant shall (vii) have
carpets professionally cleaned." Upon tenants move out, the carpets were not
professionally cleaned therefore she was charged for the carpet cleaning
[redacted]s' (tenants') statement that West Valley Real Estate deemed it necessary
to publish and post the Disposition of Security Deposit to Revdex.com's website is
incorrect as it was her whom elected to initiate the Revdex.com communication
[redacted] (tenant) claims to have only received three invoicesThis is incorrect
as previously mentioned and attached
In the
meantime, [redacted] and [redacted] (employees of West Valley Real Estate) have both
been contacted by Bradley HarrigerBradley Harriger called West Valley Real
Estate and claimed to be representing [redacted] (tenant) as her attorney
and requesting information pertaining to her move outWest Valley Real Estate
requested a letterhead from Bradley Harriger signed by [redacted] (tenant)
in order to release such documentsWest Valley Real Estate shortly thereafter
received an email from [redacted]
on September 12th, at 3:15PM (not from Bradley Harriger as
requested) to authorize the release of such documentsSince no information was
provided in the email pertaining to Bradley Harrigers' accreditation as an
attorney, West Valley Real Estate researched the claimed attorneys name on The
State BAR of California website and was unable to locate any licensing
informationA phone call on September 12th at 3:00PM between [redacted]
and Bradley Harriger revealed that his statements were and misrepresented,
after being questioned, Bradley Harrigers' story quickly changed to him saying
that he is not allowed to practice law in California since he "was" an attorney
out of state (state was not provided) and is just a long time friend of [redacted] (tenant) and trying to help her out

West Valley Real Estate
[redacted] (Tenant)
submitted her 30-day notice (attached) to West Valley Real Estate on July 11th,
As indicated in the tenants' statement she did pay the pro-rated amount
of $for the days in August[redacted] (tenant) informed West
Valley Real Estate via phone on August 11th at 10:31AM that she had
moved out but had lost the keys so she did not have them to turn inPre-move
out inspections are available to all tenants upon request and at no time prior
to August 11th was a pre-move out inspection requested from [redacted]
[redacted] (tenant)As required by Civil Code Section 1950.5, on August 30th
West Valley Real Estate mailed a Preliminary Disposition of Security Deposit
(attached) to [redacted] (tenant) due to the extent of necessary repairs
and cleaningAs [redacted] (tenant) failed to provide a forwarding
address, West Valley Real Estate sent the Preliminary Disposition of Security
Deposit to [redacted] E St, Taft, CA 9[redacted](rental address)
A copy of the tenants Move In /
Move Out Inspection form has also been attached
Upon completion of the necessary repairs
and cleaning, West Valley Real Estate has finalized the Disposition of Security
Deposit (attached) and mailed it to the tenants address [redacted] Avenue,
Bakersfield, CA [redacted] (provided in the Customer Information section of the Revdex.com
complaint)As outlined in the disposition, [redacted] (tenant) has been
credited her security deposit of $Tenant has been charged for; paint
touch ups and closet doors pro-rated to $450.00, re-key $147.44, replace
blinds, light switch cover, bathtub overflow cover, shower head $112.82,
carpet cleaning $237.44, general cleaning $385.00, and the outstanding amount
of $(days rent) totaling to $1,Leaving the current balance due
from the tenant $If West Valley Real Estate does not receive payment or
a reasonable payment plan within days, the account will be forwarded to
small claims court or collections
West Valley Real Estate has
pictures of the rental property both before and after the tenants' residency,
which can be provided upon request
All documents mentioned are
attached (30-day notice, Preliminary Disposition of Security Deposit, Move In /
Move Out Inspection, Disposition of Security Deposit)