West Valley RV & Marine

We did repairs on his boat and trailer and replaced the water pump impeller on the boat motorPacked his wheel bearings and replaced the inner seals on bearingsPut new brake shoes and wheel cylinders for the brakesHe brought thee boat back saying the right rear wheel was overheatingWe checked
it out and found the brake shoe was rubbing the drumWe repaired it and he picked it upFew days later he came in with a wheel bearing that his friend out of the boat wheel, that the bearing had been beaten with a hammerI told him that it could not of been in the boat like that or it would not of movedHe needed to bring it in so I could take a look at it and see what happenedHe said they already replaced it and just wanted his money backHe said they had to replace everything on the wheel and brakesI told him to bring the brakes shoes back and I would refund his money on the brake shoesHe said he wouldn't and wanted all his money backI told him I couldn't give him all his money back and that he should of brought the boat back if there was any problemsHe got upset and leftWe are a repair shop that tries to make everything right when there is a problemIf he would of taken it to another creditable repair shop and they repaired if for him and he had a receipt from them then we would of given his money backBut having a friend work on it, that we don't know what he did to it, we can't give money back for what we did to itI tried explaining that to him