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West Virginia Eye Consultants LLC

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West Virginia Eye Consultants LLC Reviews (3)

I, *** ***, with West Virginia Eye Consultants billing department received a call from patient *** *** on 1/19/16. She called about her bill for $in which I let her know was from her health insurance as that copay is $and she had only paid $which is her VSP
copay. She states that she was only here for her eye glasses prescription and said that we fraudulently billed her health insurance to get more money. I let her know that per the doctor’s diagnosis, she had dry eyes and therefore this was coded as a medical diagnosis. Also they did a tear test on the patient to determine her dry eyes and with that the testing charges cannot be billed separately from the exam. Due to that, this makes her exam medical and her chief complaint was dry eyes. She was in fact here for a yearly eye exam, but the doctor found she has dry eyes and she also stated she had dry eyes, which in turn made this a medical diagnosis. When we have a medical diagnosis we do bill to the health insurance versus VSP as they will not pay most medical diagnoses. We did not however, bill her health insurance fraudulently, as there was a medical diagnosis involved. We have called VSP and got an authorization to bill the claim to them as secondary. They will usually pick up the remaining balance

Patient's balance was paid by secondary insurance and there is no balance due on the patients account.  The patients account is clear. Thank You, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]r

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Address: 501 Summers St, Charleston, West Virginia, United States, 25301-1239

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