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Westbank Lawnmower

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Westbank Lawnmower Reviews (1)

Review: On 8-12-2013 I paid during the purchase of a dixie-chopper lawnmower for $9,014.86, at the time I was asked to sign a paper that said I would not return it and I thought was unusual but since it was a brand new, unused equipment and the brand is known for their speed, quality and performance I signed it. Since then the following problems : handle controlling mulch door not working, fuel gauge on right tank not working, lawn mower stalling, fuel tanks building up pressure , paint peeling off deck, rust appearing on body,and problems with power during operation. I had to bring the mower back to store multiple times during last year and fuel tanks are still pressuring up.. Could this cause a fire or explosion (with me on it !). At this point I have had enough, the last project to repair was replacing all lines and fuel tanks but I feel I got a lemon and I am afraid that a replacing kit will not be as good as factory and that for a brand new piece of equipment no one should have to deal with so many defects and problems that on top of everything are costing me time and money Furthermore; Westbank Lawnmower has charged me for a valve adjustment which after I complained promised to refund me but has not yet.Desired Settlement: I've talked to the store manager several times and owner once requesting resolution that for me at this point is to return this mower and get another mower. I am willing to compromise some and may take another model even if is less expensive to replace this bad mower. At some point we have to call a lemon for what a lemon is. Other dixie chopper owners I know are not bringing their lawn mowers back constantly. I still have issues with this one, lets face it is a bad machine and I don't want it.

Business

Response:

As a dealer we are responsible to repair as instructed by the manufactor. The paper signed by the customer simply states these guidlines. We will repair not replace. The valve adjustment done on the machiine is not a warranty issue. The service manager issued the customer a credit for the adjustment to be used at a later date. The customer says he does not want the machine repaired because it will not be factory even though we were instructed to do so by Dixie Chopper and with OEM parts. Westbank Lawnmower did not build this machine we simply sold it we will repair this unit as we are instructed to do we simply are not able to replace units after they are sold . We apologize for the customers inconvenience and will do what we can to help.

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Description: Lawn Mowers

Address: 865 Terry Parkway, Gretna, Louisiana, United States, 70056

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