Westbrook Honda

Review: I went to this Honda dealership with my finance's car to have an oil change. The employee that greeted me did an initial inspection of the battery and alignment. He said and wrote down that we needed an alignment done. When this paperwork was passed to the next employee who checks you in. When we went to pick up the car and we were provided a breakdown of what was done there was no alignment completed. We called up and asked about the alignment and were told that sometimes things are not passed along and that it was a verbal conversation regarding the alignment. When we explained it was written down on the paperwork passed along during check in between employees the service tech. told us that we can go anywhere else and do not have to come to this dealership for services or alignments. When we spoke to Ester she advised us that she would like us to come to the this dealership and that she could apply some discounts to our bill.

Communication between employees is terrible. They rush the process of check out and do not explain everything to a customer. We were advised to go find another dealership as well and that it is not their fault for the lack of communication. If there is a lack of communication like this how could we ensure all work is properly done to a vehicle even when we are paying for the services?Desired Settlement: We would like a full refund for the alignment and for the inconveniences we would like free oil changes/alignments for 3 years as well as a full car detailing for all the vehicles that we have purchased at this dealership.

Business

Response:

omplaint ID#: [redacted]Company Name: Westbrook HondaCompany Contact Name: Steve L[redacted]Company Contact Phone: ###-###-####Company Contact Email: [redacted]Consumer's Name: [redacted] / [redacted]Revdex.com Staff Member (if you know): [redacted]Complaint Information: Customer has service appointment Saturday 11/7/20015 to do realignment. No charge of course. We only suggested they take the car elsewhere is because of where they live. We would of reimbursed them.Sent on: 11/5/2015 2:50:54 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:When we were told we could go somewhere else for an alignment no one explained the reason behind the response. The response from Lorensen is the first time anyone explained we would be reimbursed for going somewhere else. This is also very contradictory to what was explained when I advised the staff I went to [redacted] for an alignment inspection. I was advised we should not go anywhere other than Honda or a mom and pop place.

Review: We leased a new Accord at the end of 2010 with standard mileage limits of 12k per year. Within six months my wife got a new job that required her to drive almost a 100 miles per day. We were soon over out allotted miles for the first year. We went back to Honda to alert them of our excessive mileage. At that point we were well below our three-year limit of 36K yet we were told our only option was to buy the car. We had to finance the purchase. Our loan was inflated with excessive insurance products such as Ding Shield, fob insurance, Gap, Simonize, and a pricey extended service contract, because, we were told, otherwise the over-mileage fees would be exorbitant. Our total sale price for the 2011 Accord in January 2012 was $32,991.75. We feel we have been swindled.We would like to get out of the Accord because we find it unsafe to drive. The doors are too high and the windows are narrow, creating blind spots. We have run into parking pylons, retaining walls, and curbs causing some body damage, further devaluing the car. But even with a mint condition Accord, our loan value is too high for a trade in. We are stuck.Desired Settlement: We would like to be refunded for the excessive insurance products we felt bullied into purchasing. If this is not possible, at least we should be refunded for purchasing two Ding Shield policies unsuspectingly.

Business

Response:

Hello Maureen,

Mr. Pawelek purchased his vehicle ( 2011 Honda Accord vin # 1[redacted] ) from Westbrook Honda on 01/10/2012. This vehicle was purchased

for $20,735.00 plus $399.00 dealer conveyance fee, CT state sales tax @ $1,638.36 and registration @ $130.00. All clients have the option to elect for additional

coverage at the time of sale. Mr. Pawelek chose to purchase an extended service contract, gap protection, simonize, and key replacement. All of these additional

options are itemized on the purchase order, retail invoice and bank contract , all of which are signed by Mr. and Mrs. Pawelek. While I

am certainly empathetic to the fact that the vehicle no longer meets their needs, we as a dealership cannot be responsible for the residual value of a vehicle, vehicle condition,

or the financing terms that the customer chooses at time of sale. All of these factors play a huge role in the future value of a vehicle and the equity position that they may or may

not have. I have any documents that you may deem necessary regarding the transaction available to you at any time if that helps clear any questions up.

Sincerely,

Nicholas Cercone

General Manager

Westbrook Honda Inc.

One Flat Rock Place,

Westbrook, CT 06498

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Review: I paid off my car loan about a year early and I was notified by Honda Financial Services that I may be entitled to a refund of Guaranteed Asset Protection (GAP) coverage premiums. The letter from Honda Financial stated that I should contact the selling dealer if I had not received a refund and initiate the process. I called the dealership and was directed to someone named Vanessa, who did not return any of my voice messages, I tried to reach her on May 18, 19 and 20. When I inquired if I could speak to someone other that Vanessa I was told by a receptionist that I could speak to someone named David, who would be in on May 21. I was able to speak with David, who asked that I fax a copy of the payoff letter and my contact information, I faxed it to him the next day but never heard anything back from him. The following weekend I went to the dealership and filled out a Cancellation Request Form. One of the salesman assisted me as Vanessa was too busy to see me. I have heard nothing back from the dealership since then and, none of my many voice or emails to Vanessa, various managers or the General Manager have been returned. I called Honda Financial to see if they could assist me with this and they did agree to try to contact the dealership with me on the line. Once again we were directed to Vanessa who was not available.Desired Settlement: I would like to kno if I am entitled to a refund of GAP premiums and if so, when I will receive said refund.

Business

Response:

Complaint ID#: [redacted]Company Name: Westbrook HondaCompany Contact Name: Steve L[redacted]Company Contact Phone: ###-###-####Company Contact Email: [redacted]Consumer's Name: [redacted]Revdex.com Staff Member (if you know): **No Response**Complaint Information: Customer issue will be resolved ASAP by the GM.Sent on: 10/26/2015 4:20:16 PM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Westbrook Honda failed to return my $500.00 down payment for carDesired Settlement: I want my money returned either a check for $500. or $500. returned on my [redacted]

Business

Response:

“Westbrook Honda is not in the business of keeping deposits and has a very simple and straight forward refund policy. The customer did leave a $500 deposit on 9/29/14. According to our records, we attempted to secure acceptable financing options for our customer, who on October the 6th decided to cancel the deal and move forward elsewhere. The refund request was then processed through the office and money was returned to the same [redacted] the deposit was left with, on 10/13/2014, documentation of which is on file at the dealership. That refund was done 2 days prior to the complaint with the Revdex.com but unfortunately, even though the money was removed from our account on the 13th, we cannot control how quickly the credit shows on the card, which takes a few days on the [redacted] processing side. We apologize for any delays or miscommunication we may have had during this process, if any. We wish Mrs. [redacted] all the best, hoping to keep the door open for future business even though it didn’t work out this time.”

Thank you for your help in processing our statement to this complaint, and please let me know if you need any additional information from me in order to correct our contact information.

Westbrook Honda

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