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Westbury Harbor Apartments

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Westbury Harbor Apartments Reviews (6)

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Westbury Harbor Apartments Company Contact: [redacted] Company Phone: ###-###-#### Company Email: Person Who Sent the Complaint: [redacted] Staff Member: Conciliation Department Response: October 1, After a review of our records we show that a $check #was returned for insufficient funds on 8/19/No rent has been received for the months of September or October including a small balance from August that is still remaining for a total due of $All late fees, bad check fees, and eviction charges are accurateAll bills are delivered to residents each month around the 20th of the month prior to due dateThe lease states that all rents are to be mailed to a POBoxA pre-addressed envelope is supplied with the bill each month for paymentAlthough we have already filled an eviction for nonpayment and are therefore not required to accept payment at this time, should the resident pay all monies due within the next days we will reinstatePayment must be made by certified check or money orderWe have supplied the resident with a current bill as of October 1, Thank you, [redacted] Sent on: 10/1/10:52:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They should not keep my application fee because they did not have available the units that they originally said they had when I appliedI did not apply for the more expensive apartments on a higher level, and was more than clear in my communication with themI only became upset after being treated in the manner in which I was treated, which is totally unacceptable and unprofessional on their partI hope this goes public so that others do not have to waste their precious time applying for units that are unavailable, and I really don't want anyone to be treated so disrespectfully the way I was.
Regards,
*** ***

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Westbury Harbor Apartments
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
Person Who Sent the Complaint:
[redacted]
Staff Member:...


Conciliation Department
Response:
October 1, 2015 After a review of our records we show that a $725.00 check #141 was returned for insufficient funds on 8/19/2015. No rent has been received for the months of September or October including a small balance from August that is still remaining for a total due of $1713.11. All late fees, bad check fees, and eviction charges are accurate. All bills are delivered to residents each month around the 20th of the month prior to due date. The lease states that all rents are to be mailed to a P. O. Box. A pre-addressed envelope is supplied with the bill each month for payment. Although we have already filled an eviction for nonpayment and are therefore not required to accept payment at this time, should the resident pay all monies due within the next 7 days we will reinstate. Payment must be made by certified check or money order. We have supplied the resident with a current bill as of October 1, 2015. Thank you, [redacted]
Sent on: 10/1/2015 10:52:41 AM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: westbury harbour apartments Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] [redacted] ...

Staff Member: Response: Our staff walked the apartment and found no outstanding maintenance issues. There are no outstanding work order requests on this apartment. The residents have done damage to the apartment including but not limited to: removed tub spout, broke a large piece off of the bathroom counter top, broke a drawer in a set of cabinets installed new prior to move-in, holes knocked in multiple interior doors. We agreed to let the tenant out of their lease and waive the one month penalty, should they pay their current balance and for any damages to the apartment. It should also be noted the residents have not made a rent payment since moving into their apartment and an eviction has been filed for non-payment of rent. Thank you. Sent on: 6/22/2016 4:02:15 PM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

The credit check fee/application fee is for running a credit check and a police report, and is non-refundable as said on application, whether approved or not.  The complainant did apply for an apartment and was approved.  The occupants had not vacated the unit type that she was wishing to...

rent.  She was unwilling to wait until the unit or similar was vacant.  She was offered other units with different prices but elected not to take those units.  Furthermore, she cursed out two different employs at two different occasions.    Sincerely, Westbury Harbor Apartments

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Address: 1007 Lyndon Ln, Louisville, Kentucky, United States, 40222

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