Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Thank youWe have email scanned copied of the [redacted] receipts to the [redacted] on Sunday, March ***We look forward to resolving this together.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] WHAT BS is "LINE 1" ?? it makes no sense, read it.I had brought my car in for starting rough, losing power and stalling, and GPS not recognizing my DVD.The [redacted] called me and said the mechanics did NOT identify what the issue is and asked for another few hours of service charges to provide them additional time (which I should be charged $120/hour) to determine cause of malfunctions in the carThis was NOT part of the agreement, I had signed and given my car and was told I would get a report of what is malfunctioning and what needs repairThis has NOT been completed.I was never told anything about having to purchase anything for GPS navigationI told the [redacted] I have the newest DVD software update and he told me they would reset and flash the system to accept and recognize the DVD that I have which is the most up to date software version.I reached out to [redacted] at ###-###-#### and he stated he is entitled to keep the diagnosis fee without providing me any diagnosis in return!?! Please see attached paperwork I received when picking up my car, no reported Parts or Labor was applied to the work order and I am provided with no information from then to account for the agreement of getting diagnostics performed which I should be provided withThey could not hold up their end and should refund me.This is breach of contract agreement that I pay for a diagnosis but have not been provided with a diagnosis In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
After researching the situation, [redacted] came in on for the stalling issue after it was done at FirestoneOur discovery was that they put in aftermarket parts and it did not correct the issueWe suggested that we chang the cam and crank sensors with factory parts which was approved The vehicle came back in because it was stalling againWe the found throttle body full of carbonWe cleaned the carbon off throttle body and now vehicle is operating as designedThe vehicle is a year old vehicle and itmes to need to be maintained There were clearly different issues The credit card was challenged and we won the chargeback with [redacted] ***as they agreed with our facts We are prepared to fully defend our position in court as well [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I do not agree with the response from Westbury Jeep. Here are a few points of contention:--I am still working with my credit card company on the dispute and this issue is not closed. The response from Westbury Jeep indicates that they won the dispute--not true.--My entire argument is that there is no evidence that the replacement of the cam shaft sensor fixed my car. I am in agreement that the cleaning of the throttle body corrected the problem, and I have no issues in paying for a reasonable fee for the labor. I called 2 different repair shops--one a Jeep dealer and one an independent repair shop and I received quotes ranging on the low end from $75 and the high end $130.--What I perhaps failed to mention is that when I first brought in my car to Westbury Jeep, they replaced my battery and charged me over $300 for the battery and labor. Since when does a new battery cost $300. My service advisor told me that this was the issue causing the car to stall.--after getting a response from [redacted] who is my credit card company last week, I thought it prudent to call the [redacted] at Westbury Jeep and I placed a call to [redacted] last Friday Jan **, 2015. I have yet to get a call back so I have no other choice then to continue to fight this issue to the fullest of my ability.In summary I am not in agreement that the case be closed as I am not satisfied with the response. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Dear [redacted] ***:I am very sorry that you had issues with your JeepAs discussed with you onthe phone, we wanted to make sure your vehicle was operating properly beforereturning it to youThe problem was intermittent and any codes normally storedin the vehicle's computer were erasedSince you did not purchase your vehicleform our dealership and you had a problem with the dealer you purchased itfrom, I provided you with the number for Chrysler with instructions on howto ask for reimbursementI hope I was able to provide you with satisfaction.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Thank youWe have email scanned copied of the [redacted] receipts to the [redacted] on Sunday, March ***We look forward to resolving this together.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] WHAT BS is "LINE 1" ?? it makes no sense, read it.I had brought my car in for starting rough, losing power and stalling, and GPS not recognizing my DVD.The [redacted] called me and said the mechanics did NOT identify what the issue is and asked for another few hours of service charges to provide them additional time (which I should be charged $120/hour) to determine cause of malfunctions in the carThis was NOT part of the agreement, I had signed and given my car and was told I would get a report of what is malfunctioning and what needs repairThis has NOT been completed.I was never told anything about having to purchase anything for GPS navigationI told the [redacted] I have the newest DVD software update and he told me they would reset and flash the system to accept and recognize the DVD that I have which is the most up to date software version.I reached out to [redacted] at ###-###-#### and he stated he is entitled to keep the diagnosis fee without providing me any diagnosis in return!?! Please see attached paperwork I received when picking up my car, no reported Parts or Labor was applied to the work order and I am provided with no information from then to account for the agreement of getting diagnostics performed which I should be provided withThey could not hold up their end and should refund me.This is breach of contract agreement that I pay for a diagnosis but have not been provided with a diagnosis In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
After researching the situation, [redacted] came in on for the stalling issue after it was done at FirestoneOur discovery was that they put in aftermarket parts and it did not correct the issueWe suggested that we chang the cam and crank sensors with factory parts which was approved The vehicle came back in because it was stalling againWe the found throttle body full of carbonWe cleaned the carbon off throttle body and now vehicle is operating as designedThe vehicle is a year old vehicle and itmes to need to be maintained There were clearly different issues The credit card was challenged and we won the chargeback with [redacted] ***as they agreed with our facts We are prepared to fully defend our position in court as well [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I do not agree with the response from Westbury Jeep. Here are a few points of contention:--I am still working with my credit card company on the dispute and this issue is not closed. The response from Westbury Jeep indicates that they won the dispute--not true.--My entire argument is that there is no evidence that the replacement of the cam shaft sensor fixed my car. I am in agreement that the cleaning of the throttle body corrected the problem, and I have no issues in paying for a reasonable fee for the labor. I called 2 different repair shops--one a Jeep dealer and one an independent repair shop and I received quotes ranging on the low end from $75 and the high end $130.--What I perhaps failed to mention is that when I first brought in my car to Westbury Jeep, they replaced my battery and charged me over $300 for the battery and labor. Since when does a new battery cost $300. My service advisor told me that this was the issue causing the car to stall.--after getting a response from [redacted] who is my credit card company last week, I thought it prudent to call the [redacted] at Westbury Jeep and I placed a call to [redacted] last Friday Jan **, 2015. I have yet to get a call back so I have no other choice then to continue to fight this issue to the fullest of my ability.In summary I am not in agreement that the case be closed as I am not satisfied with the response. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Dear [redacted] ***:I am very sorry that you had issues with your JeepAs discussed with you onthe phone, we wanted to make sure your vehicle was operating properly beforereturning it to youThe problem was intermittent and any codes normally storedin the vehicle's computer were erasedSince you did not purchase your vehicleform our dealership and you had a problem with the dealer you purchased itfrom, I provided you with the number for Chrysler with instructions on howto ask for reimbursementI hope I was able to provide you with satisfaction.Sincerely, [redacted]