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Westchester Medical Center

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Westchester Medical Center Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Nature of Complaint:Billing or Collection Issues - The company has failed to correct billing errorsselectProblem:I submitted complaint [redacted] and received responses from Baytown Ford indicating agreement and assurances of my desired remediesAs of today, none of the promised actions are done.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want the previous complaint reopened until Baytown Ford has done what they've promised to do

we have offered to refund the money paid for the wrong spoiler, the concerns that the customer has are a Ford warranty issue wich Ford is more than happy to resolve
At this point we don't see anything we could do to make the customer happy

in response to Mr***we agreed to refund $to Ford Motor Company for items purchased at time of delivery of the Ford F150we have sent Ford Motor Credit Company checks listed belowour check #for $that cleared our bank on 02-13-2015our check #for $that cleared our bank on 12-05-2014our check #for $that cleared our bank on 02-24-2015that completed our agreement, in addition I am FMr *** $worth of Texaco gas cards for his time and should cover any interest that was incurred by this problem.ftracking number 773026340121we are sorry this has taken so long to resolve respectfullyCraig C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This vehicle has not been wreckedThe front, driver's side fender somehow got tweaked, possibly due to the torque of the carRather than have bondo applied, I chose to replace itSo what Baytown Ford is implying is, EVERY time one of their new vehicles is damaged and needs repair before being sold to a customer, they classify it as wrecked? I doubt itMy vehicle has not been "wrecked" as they claim and I have the pictures to prove itThis again is another shady tactic presented by this dealershipI should have believed the rating they received on the InternetApparently Baytown Ford is more interested in screwing me over than talking care of their customerThe public will know.
Regards,

First let me respond to Mr. [redacted] complaints:I agree we did not put on the spoiler he wanted and told him so I am willing to refund his money for the spoiler he purchased.I did agree to try to find him a like mustang but he was not flexible on color and their wasn't one available that...

matched his specifications.I did tell him that I would try to trade him out of his mustang but would perfer to fix the problem that he had with the front end squeaking.He came to the dealership and wanted to trade for a 2015 Mustang but we couldn't make him happy with our offer.I still want to fix the front end problem even though it is no fault of the dealership but a ford problem.I am willing to discuss this with Mr [redacted] at anytime. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards, Nature of Complaint:Billing or Collection Issues - The company has failed to correct billing errorsselectProblem:I submitted complaint [redacted] and received responses from Baytown Ford indicating agreement and assurances of my desired remedies. As of today, none of the promised actions are done.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want the previous complaint reopened until Baytown Ford has done what they've promised to do.

we agree with the customer and have already refunded the entire amout to [redacted] thankscraig c[redacted]

Review: Westchester Medical Center is submitting bills stating that I am no longer covered by my insurance company (GHI) as they are now out of contract. My son has been an out-patient of this facility for over a year, starting in 2012. However, we stopped the service early 2013 and restarted out-patient services in July 2013. The co-payment for services was $15.00. When we checked in with the front desk our paperwork was processed and the clerk stated that the co-payment was the same as before $15.00. My son has subsequently went to three additional appointments July and one in August. The August bill to date was paid as they have been processed in the past; for which we are now skeptical and are awaiting another higher unfair bill. As the three July bills are approximately $1000.00. When my husband and myself called they stated that we are no longer covered and we are responsible for these bills. Westchester Medical Center also stated they were not obligated to inform us we were no longer covered by insurance; it is my problem and that my insurance company should have informed me. When we asked why did you charge the same co-payment as a covered insurance patient they could not submit an answer. I subsequently called my insurance company GHI who stated that the contract was renegotiated in July and the contact is in effect with no lapse in service. GHI stated that they paid each of the four bills and the only payment due would be my co-payment of $15.00. Westchester Medical Center could not explain as well why they accepted payment from GHI if we were not covered. GHI has stated they do not make insurance payments for any patient who is not covered for a service. As a result six phone calls were placed to the hospital billing department and their management with no positive feedback or outcomes. They refused to resubmit the bills or take responsibility that they made a mistake. The billing department and management were rude, argumentative and extremely unprofessional. Especially rude and unprofessional were [redacted] who after not returning our calls at least on three occasions did not conduct herself conducive of management. Additionally, [redacted] was also extremely rude and argumentative which is frankly unacceptable in professional business environment. To date bills are being resubmitted through Westchester Medical Center not to GHI and each bill resubmitted is forward to my attention with a higher amount that is due.Desired Settlement: The desired outcome would be to be billed accurately and fairly. For Westchester Medical Center to stop implementing scare tactic and treat customers with professionalism. I would like all of my bills reissued to my insurance company and to be billed for the correct amount of $15.00 per visit. The first co-payment was made so the balance for the other thee visits would be $45.00.

Business

Response:

Dear Sirs:

We are in receipt of the above complaint number. We have completed our review of this consumer's account. We would be happy to discuss this matter with the consumer directly as we are bound by specific privacy rules regarding the particular services that were provided and cannot disclose information for public view.

The customer call our patient accounts director at ###-###-#### so we may discuss the matter. We thank you for contacting us.

Consumer

Response:

At this time, I have been contacted directly by Westchester Medical Center regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The only correspondence I have received from Westchester Medical Center is two letters from a collection agency ([redacted]). They have made effort to resolve this matter!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The problem is that Westchester Medical Center is over billing patients.

I received a bill with a date of service on 10/**/12 account number [redacted]. The bill arrived to me yesterday on 2/**/14 explaining I need to pay $184.74 by a due date of 2/**/14 without any detailed explanation.

The poor service and irresponsibility of try to overcharge patients needs to stop. The medical community has a poor history when it comes to medical billing and it reasons like this.Desired Settlement: I wish to receive a written apology. If you cannot manage your payment services in timely manner that you are in in the wrong business.

Westchester Medical should not send bills that they claim are the amount due that is different from the the insurance company.

This is an unethical practice and against the law. I am looking for $0 amount due and an apology from the Patients Account Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: HOSPITALS

Address: 100 Woods Road, Valhalla, New York, United States, 10595

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