Westchester Tire Company

Initial Business Response /* (1000, 5, 2015/12/22) */
We have done a lot of moving for the [redacted], from local moves, moves to our storage, our storage back out to residence, items back to our storage and ultimately a local move with the remainder of their items to their new home. Over the course...

of all of this moving, there were (3) three mistakes/damages that occurred. We damaged a wall trying to get a very large sofa up a staircase. There was going to be construction going on at the residence and we paid the [redacted] a settlement towards the painting of this wall and the [redacted] agreed to the amount.
The other 2 damages were: 1)to a coffee table and 2)a dresser. These pieces were insured at the state regulated minimum of $.60cents per pound per article, as signed for on the bill of lading by the [redacted]. While we were liable for about $40.00 for the coffee table, we always do the right thing given each circumstance. We transported the table to a furniture repair shop. The table was repaired and returned.
The dresser (also $.60cents per pound per article) was damaged upon delivery in a driving rain that made it all the more difficult to move. A finger nail sized chip occurred on the bottom corner of the dresser. The legal liability on this dresser for our company is about $225.00. In doing the right thing, we agreed to take this dresser from their home in Grass Valley, Ca back to our warehouse in San Rafael, Ca., deliver it to their furniture designer, then pick it back up and redeliver it to Grass Valley. The repair cost and labor/transport cost of this piece will total over 7 times what our legal liability is.
The desired resolution has been taken care of. We delivered the piece as soon as it was possible for us to do so to the furniture designer that the [redacted] requested. We informed the [redacted] the dresser was there immediately after it was delivered. The [redacted] have not yet paid [redacted] and [redacted] for our services for the move where the dresser was damaged, deciding on their own to hold payment until the dresser is returned after repair. This is very atypical.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] is correct in stating that [redacted] has damaged our property. In each case after the damage occurred, Mr. [redacted] has read chapter and verse from his "legal mover contract" regarding their $.60/lb liability. This "liability rate" is unacceptable because it doesn't near approximate the cost to us of losing use of our private property, repairing it or (in the case of damage to our coffee table) replacing it (because it cannot be repaired). From our perspective, this company needs to repair/replace damaged merchandise and not leave it to the owner to fix damage caused by them.
In each case of damage at the hands of [redacted] movers, Mr. [redacted] has been difficult to deal with, completely disavowing any responsibility for the damage and falling back on his so-called $.60/lb liability. We do not accept this position.
In addition to the damaged wall in our residence, a crushed coffee table and a severely scratched chest, the dresser JD movers damaged was caused by improper handling by JD movers, proven by actual photos of their sloppy handling (as outlined in my original complaint). Based on their record of damage, we orally and in writing expressed concern about this cherished custom designed piece to Mr. [redacted] prior to this move. We have emails revealing that Mr. [redacted] made written assurances to us regarding the handling of the dresser and promised, in writing, to cover any damage (and wrote us that additional insurance was not necessary, because "we take care of any damage we cause") When the damage occurred, Mr. [redacted] and Mr. [redacted] (as before when damaged occurred) refused to standby their promises. Their verbal behavior can only be characterized as "bullying" as they disavowed any previous written promises to us.
This dresser is a custom designed 12 drawer conversion varnish piece, retailed at $7,000. After hours of arguments from [redacted] and [redacted], we had no recourse but to hold back payment until they delivered the dresser to our preferred contractor for repair. Again they promised to do so, but consistent with past behavior they refused to notify us that they had. After I filed the Revdex.com complaint, I received a message from our
contractor that it had been delivered. Due to their less than forthright behavior in the past, we will inspect the dresser prior to it leaving the cabinet contractors shop and expect [redacted] to deliver it to our Grass Valley home in
the condition it leaves the contractor's shop.
Furthermore, we are seeking additional damages for the coffee table they crushed and did not repair adequately in a previous move. The coffee table was repaired in the most superficial way and now shows a large crack in the top. So unsightly that Salvation Army/Good Will refuse to take it as a donation. We request that the cost of coffee table be reimbursed to us by [redacted] and will provide proof of price to them.
Our cedar chest was badly scratched,with multiple abrasions due to the poor storing of articles during the same move that the coffee table was damaged. Mr. [redacted] failed to mention (in his rebuttal) that their movers had damaged this article as well. We are requesting that [redacted] also reimburse us for refinishing the damaged portion of the cedar chest.
In summary, we seek resolution of this case when:
1. the dresser is returned to us in the condition it leaves the contractors shop; 2. the cost of the coffee table is reimbursed to us; and 3. the cost of refinishing the damaged cedar chest is reimbursed to us.
It is deeply disappointing to us to work with a company that falls back on antiquated contractual agreement (originally negotiated by [redacted] Unions to their own benefit) that provide
nothing in the way of actual damage-repair. We have been forthright with [redacted], paying them promptly and in full for the four moves they have done for us. We regret having to hold back payment for this fifth move, but based on the irresponsible nature of their response to the damaged we incurred, we feel we have no recourse.
Once they have made recompense for the damage they caused, we will promptly psy in full any money owed to them for this last move.

Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 14, 2016/01/20) */
We are in contact with the [redacted] via phone and email and we are working through this. At this point, we are waiting to hear back from the [redacted] with more information.
Thank you.
Final Consumer Response /* (2000, 17, 2016/02/05) */
Our damage claim was finally resolved to our satisfaction. The aggravation and stress, however, that we were forced to endure from this company was disgraceful. Their practice of demanding payment for services before they are delivered, their unwillingness to repair damage so the property is as they received it, and their refusal to admit their mistakes, makes this company a difficult one to deal with."