Initial Business Response /* (1000, 5, 2016/03/18) */
*** ***'s statement is only partially correctShe did disclose that she had had an eviction and that it had been paid offThat is true, however, she led our agent to believe that the eviction was in her distant pastBeyond that,
the collective credit for all parties applying for the house was very bad and did not pass the basic requirements for a renterTo say she would not have applied if she had known that she would be disqualified is rather interestingThere should be a requirement for honesty on the part of all parties involved, not just the agent
We will agree to refund Ms***'s deposit of $in the interest of satisfying this complaintWe do not think we did anything incorrectly and that the information supplied to our agent was not completeWe have instructed our bookkeeping department to send a check for $to the address listed on this complaint as a current address for Ms***
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When myself and spouse met with agent to show us the house, my spouse disclosed to the agent the evictionThe agent stated as long as it show paid in full we will be okay with getting the house rented to usShe never asked how long ago the eviction wasThe agent also said that she will rent the house to us for $which is less than the rented price because of the carpet and we had the option to keep the carpet as is and pay $for rent or get new carpet and pay the rental priceWe agreed to keep carpet as is to be able to pay $monthly for rentAll information provided to the agent was very true and once again if I knew the eviction on my spouse was going to disqualify, we would of not applied for the rental home
Final Consumer Response /* (2000, 10, 2016/04/06) */
Initial Business Response /* (1000, 10, 2015/04/03) */
To: *** ***,
I am in receipt of the letter dated March 30, from the Revdex.com
In regards to the compliant stated in the letter
The letter mailed to *** *** was to attend a hearing to discuss several
compliant made to *** the board president of the association from other membersWestco Equities was instructed by the board to send out a notice to *** *** to attend a meeting to discuss the complaintsI like to inform *** *** that letters and notices are only sent with the direction of the board and fines can only be assessed by the board
In regards to the calls, I am the property supervisor and I am not aware of the multiple calls made to our officeWhen calls come in they are answered by the front receptionist who will transfer the call to either I or my assistant *** if availableI am in and out of the office which at times I may not be able to answer some callsHowever we do return calls before the end of the day or the next business dayOn March 13, I did receive a voicemail from *** when I had returned to the officeShe stated she would not be able to attend the meeting and neither would her daughter*** did not understand why she needed to attendOn this day I did return the call and got no responseI also forward the message to *** (board President) about the call*** stated she would speak *** in hopes to resolving the complaints
*** did inform Westco Equities that she reached out to *** *** and the complaints should be resolved, if not the board would send another notice to appear if complaints continue
Regarding the CC&Rs we oversee multiple HOA's and some information varies depending on the associationWe always ask the homeowner to refer to their CC&Rs for better understandingAs for the fee, Westco Equities was instructed by the board to charge a fee of $not $for an additional copy of the CC&Rs
Westco Equities has no authority to send letters, charge fees or reimburse without the board's directionTherefore the request to have fees waived and/or any request for reimbursements must be presented to the board at the next meeting by a letter addressed to the board or in personMeetings are held every other month on the third TuesdayThis is also written on the minutes mailed out to all homeowners of the association as a reminderLastly, anytime a homeowner has a compliant, concern or issue we encourage that they attend a board meetingI hope I answered all the questions and hope to get this resolved promptly
Sincerely,
*** ***
Westco Equities, Inc
Initial Business Response /* (1000, 5, 2015/11/10) */
Our office has spent numerous hours on the phone with this resident and we have waived over $in late fees extending a number of months backAccording to staff, this situation has been resolved for Ms***
Initial Consumer
Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$in fee's was weave due to a notice a never receivedThe first time I even new that I owed for the plumbing was 8/31/Then they went all the way back to April and charged me for a late feeBecause they had someone I n their office that wasn't doing their job doesn't mean there resident has to pay for their mistakeAnd they seem to not b knowing what there doing if there charges that never belongedWhen I get a notice I want it accurate I don't want to have to stress about their records being wrong and myself being evicted
Final Consumer Response /* (4200, 9, 2015/11/12) */
I want my rights protected, I don't want to turn around every other month and have a pay my rent or quit notices on my doorThat's very nerve wracking to see that, then to see the totalI have a high level of depression and anxiety, I can't handle, the error's and mistake made on their end from previous property managersThen I have to run and leave work and I miss out of pay to continue to pay my billsI'm not the only one on this property having the same problem, so their something really going on/wrong with your bookingIt need to be properly laid out and fine through before submitting/sending out notices to peopleNot only stressful on me but othersI'll rather receive a phone call when it's a mistake on your behalf and not an eviction notice, its only fair to the residents
I hardly ever write reviews and this is actually my first time making a reviewI had to create a google account just so I can make this reviewThis is the first time I had ever rented from a property management company and I can say it was a very horrible experience! They want to come back after months of me moving out saying I owed them more money because they under charged me and wrote a fake *** "revised bill"Telling me if I don't pay them within days then they will send me to collectionsTotal BS! They had one of the worst customer service EVER! The property manager's assistant HARDLY EVER returned any of my calls and never listened to any of my voice mails when I was still a tenantI had to make many calls and get her on the phone just so I can talk to herThey rotated assistants so often that one doesn't even know what the other said to their tenantsIt was extremely hard getting in touch with these peopleTheir maintenance team also broke more things than fixing itThey didn't repair the walls they tore out to repair things and I got charged for it when we moved it! How was I supposed to know there was a hole in the wall when their maintenance team made a whole behind my laundry!? We told the leasing agent who did the walk through that that was something that their maintenance people did and she noted that but at the end we still got charged for itAlso, if you have any issues good luck trying to get a resolutionThey take forever to come out and repair thingsit took calls and 1/months before I got the issue resolvedTheir maintenance people didn't even double check and confirm things were working they just left and called it a dayCame home from work to a mess and issue was not even resolvedI called the property manager's assistant and was told that they had already closed out that maintenance request because maintenance said they resolved itI had to put in a new work order and waited because it was a weekend already and because they didn't feel it was an emergency didn't want to pay after hours to get someone to come out there(Yes that is what they said to me)At this point I was so fed up already and said fine whateverIt is not even worth me wasting my time and losing money taking them to court so I will pay them their stupid money but just warning you, you should think twice before considering renting from these people
Initial Business Response /* (1000, 10, 2015/02/05) */
Initial Consumer Rebuttal /* (4200, 17, 2015/02/17) */
I mailed a letter over about two weeks ago agreeing to accept the $100 as a means to settle the situation. I am still waiting on the check.
Final Consumer...
Response /* (2000, 23, 2015/03/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the $100 payment as a means to settle this matter. Once the check is received, I will consider this resolved.
Final Business Response /* (4000, 21, 2015/03/13) */
A check for $100 is being mailed out today to [redacted].
Initial Business Response /* (1000, 7, 2015/07/20) */
Mr. [redacted] changed the locks on his apartment and would not allow access to make repairs, if requested. He did not formally request the repairs as he has stated.
Mr. [redacted] constantly burned incense which caused a smoky coating on all...
exposed surfaces and penetrated the appliances necessitating that a complete paint job be done upon departing and some appliances having to be replaced.
The only handicap accommodation Mr. [redacted] requested was that we soundproof his apartment. The manager provided Mr. [redacted] the paperwork to submit to his doctor explaining why this was needed. The paperwork was not returned and his request was well beyond a reasonable accommodation.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response to Claim 1
Please be advised, that in 2012, I called the Landlord (L. [redacted]) and reported the roach problem in my apartment, the damaged door locks and the opening under the door which allowed roaches to crawl under the door into my apartment. Several days later one of the Spanish speaking Maintenance worker's came and changed the door locks and repaired the opening under the door. California state law Civil Code Section 1941 required the Landlord (L. [redacted]) to ensure the apartment conditions are habitable, free from pest and nuisance. After complaining about the roach problem because of the damaged door, L. [redacted] told me don't worry about it she will send guys to spray.
Response to Claim 2 and 3
In 2013 and 2014 I called Westco Equities and reported the unfair treatment and discrimination I was receiving from the Landlord (L. [redacted]). Under the Fair Employment and Housing Act I requested that the Landlord (L. [redacted]) relocate me to another apartment on the premise, since she moved other tenants to another apartment. I gave the Landlord (L. [redacted]) a copy of my letter from the Department of Veterans Affairs defining my disability. The Landlord (L. [redacted]) told me that she talked with her Westco Equities Attorneys and they consulted her not to move me into another location but to proceed with the eviction notice.
A tenant who is the victim of retaliatory discrimination also has a cause of action for damages under the Fair Employment and Housing Act. After speaking with Westco Equities, the Landlord (L. [redacted]) served me a 45 day eviction notice.
Conclusion
Now that I have moved out of the apartment the Landlord (L. [redacted]) is fabricating facts to deny her motives and non-actions in keeping the Apartment 143 in an inhabitable living condition as defined under California Civil Code Section 1941. In addition under the "implied warranty of habitability, the Landlord (L. [redacted]) failed to enforce a habitable dwelling, and therefore is responsible for all repairs and deductions.
Under the basis of the law, the Landlord (L. [redacted]) was in a breach of contract the implied warranty of habitability for the past FOUR YEARS, and on an oral agreement, for the past two years. In order to expedite any confusion I am prepared to provide photos and documentation of these claims.
[redacted]
(XXX) XXX-XXXX
338 Civil Code Section 1941.1.
339 Civil Code Section 1942.5.
340 Civil Code Section 1945.2 (a),(b); see California Practice Guide, Landlord-Tenant, Paragraphs 7:368-7:380 (Rutter Group 2011).
341 [redacted] et al., California Landlord-Tenant Practice, Section 12.38 (Cal. Cont. Ed. Bar 2011).
342 Civil Code Section 1942.5(c).
343 Government Code Section 12955(f), XXXXX.7.
344California Practice Guide, Landlord-Tenant, Paragraphs 7:205, 7:391-7:394 (Rutter Group 2011).
Final Consumer Response /* (4200, 19, 2015/08/13) */
Thank you [redacted] for your assistance in this matter. When I requested a copy of the walk through the day of my move out L.[redacted] told me I would receive a copy in the mail. As of yet I have not received a copy of the walk through. I have enclosed 2 of the itemized invoices., in which one was revised on 7/22/15 by Westco Equities. In response to Westco Equities I included an itemized invoice that I drafted, which is based on California Civil Codes and legal provisions between tenant and landlord.
Thank you again for your help and assistance in this matter, you can reach me anytime.
Sincerely,
[redacted]
(XXX) XXX-XXXX
Final Business Response /* (4000, 21, 2015/08/13) */
Mr. [redacted] constant use of incense and candles, ruined the appliances, left a soot covering all surfaces, etc. That is why we had to replace those items, completely repaint the entire unit with two coats of paint, after washing down the walls and other maintenance not normally needed at a turn over.
Mr. [redacted] changed the locks on his door, would not allow maintenance to come into his apartment unless he was present and then allowed for an extremely unreasonable window for that to happen. He then complained that the few work orders he turned in were not done.
Mr. [redacted] asked that his apartment be completely sound proofed so that he could play his music at any volume he chose. Complaints from neighbors be damned.
He was given a form to give to his doctor to fill out to define what his "disability" was. He did not return the form.
The manager has lots of pictures of the apartment at move out as well as eye witness statements as to the condition of the apartment at move out.
Mr. [redacted] has provided no willingness to admit to even the smallest responsibility on his part for all of the expense that the property had to incur at his move out.
Initial Business Response /* (1000, 7, 2015/04/07) */
This past tenant sent us a letter disputing the charges against his security deposit and we answered those items he was disputing. We have no reason to change our postion.
Initial Business Response /* (1000, 5, 2015/05/06) */
A check for $394.74, was issued 2-27-14, within the allotted 21 day time frame. A statement showing how the deposit was handled accompanied the check. The check and statement were sent to [redacted] W. [redacted] Ave. as per the instructions...
given by the departed tenant. This office was not notified that the past tenant did not receive the check. We show the check as uncashed. We will re-issue a check for $394.74 and send it to the [redacted] Ave. Address.
Initial Business Response /* (1000, 5, 2016/06/01) */
We will agree to remove the charge for PGE and reduce the cleaning charge from $160 to $110. The reduction of $60 from PGE and $50 from the cleaning charge will result in the property sending the [redacted]'s a check for $110. That check will...
be issued in the next 24 hours.
The apartment did have to be cleaned to restore it to rent ready status.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is the $110 cleaning fee for when apt. WAS cleaned when left (as notated on the final walkout paperwork)? I've never received an itemized statement that's correct either. I never accepted 1st check they tried to give me when I had to pick up the paperwork in there office because sent to wrong address. I will accept a check for $480 & nothing less or we are going to small claims court. I will at that time request judge to consider 3x the amount of my deposit for failing to comply with returning my security deposit within 21 days as stated by there lease & ALL cost in trying to obtain my security deposit...PERIOD!
Final Business Response /* (4000, 9, 2016/06/02) */
We have a cleaning bill for that amount and are allowed, by law, to charge that. We will not change our position.
Final Consumer Response /* (4200, 11, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apartment was cleaned when I did my walk out with [redacted] as noted on my final walkout papers I obtained from her before I left. The paperwork was later altered when got the copy I had to pick up past the 21 day timeframe because Westco sent to wrong address that HAD ANOTHER APT BILLING INFO FOR $160 attached to my itemized statement based on those charges. The apartment floors in both kitchen & front entry way had so much WAX BUILD UP On them & where yellow when I moved in. Apparently they do this with EVERY TENANT. BILL OUTRAGEOUS FEES & charges for services they never preformed. We had 4 blinds in my apt. & might I note they where all USED & HAD A 2006 DATE ON THEM. HAVE LOTS OF PICTURES TO PROVE ALL OF THIS. Next week will file case in small claims & SEEK 3× AMOUNT OF MY DEPOSIT, ALL COST ASSOCIATED WITH SMALL CLAIMS. We will let the court system Handle this. Thank You Revdex.com for your time & effort but knew they would NOT fix this issue. See you in court Westco Equities & Robin's Nest Apartments. Have a blessed day & may GOD forgive you for your injustice to the poor that are trapped by your practices.
Initial Business Response /* (1000, 5, 2016/03/18) */
*** ***'s statement is only partially correctShe did disclose that she had had an eviction and that it had been paid offThat is true, however, she led our agent to believe that the eviction was in her distant pastBeyond that,
the collective credit for all parties applying for the house was very bad and did not pass the basic requirements for a renterTo say she would not have applied if she had known that she would be disqualified is rather interestingThere should be a requirement for honesty on the part of all parties involved, not just the agent
We will agree to refund Ms***'s deposit of $in the interest of satisfying this complaintWe do not think we did anything incorrectly and that the information supplied to our agent was not completeWe have instructed our bookkeeping department to send a check for $to the address listed on this complaint as a current address for Ms***
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When myself and spouse met with agent to show us the house, my spouse disclosed to the agent the evictionThe agent stated as long as it show paid in full we will be okay with getting the house rented to usShe never asked how long ago the eviction wasThe agent also said that she will rent the house to us for $which is less than the rented price because of the carpet and we had the option to keep the carpet as is and pay $for rent or get new carpet and pay the rental priceWe agreed to keep carpet as is to be able to pay $monthly for rentAll information provided to the agent was very true and once again if I knew the eviction on my spouse was going to disqualify, we would of not applied for the rental home
Final Consumer Response /* (2000, 10, 2016/04/06) */
Initial Business Response /* (1000, 10, 2015/04/03) */
To: *** ***,
I am in receipt of the letter dated March 30, from the Revdex.com
In regards to the compliant stated in the letter
The letter mailed to *** *** was to attend a hearing to discuss several
compliant made to *** the board president of the association from other membersWestco Equities was instructed by the board to send out a notice to *** *** to attend a meeting to discuss the complaintsI like to inform *** *** that letters and notices are only sent with the direction of the board and fines can only be assessed by the board
In regards to the calls, I am the property supervisor and I am not aware of the multiple calls made to our officeWhen calls come in they are answered by the front receptionist who will transfer the call to either I or my assistant *** if availableI am in and out of the office which at times I may not be able to answer some callsHowever we do return calls before the end of the day or the next business dayOn March 13, I did receive a voicemail from *** when I had returned to the officeShe stated she would not be able to attend the meeting and neither would her daughter*** did not understand why she needed to attendOn this day I did return the call and got no responseI also forward the message to *** (board President) about the call*** stated she would speak *** in hopes to resolving the complaints
*** did inform Westco Equities that she reached out to *** *** and the complaints should be resolved, if not the board would send another notice to appear if complaints continue
Regarding the CC&Rs we oversee multiple HOA's and some information varies depending on the associationWe always ask the homeowner to refer to their CC&Rs for better understandingAs for the fee, Westco Equities was instructed by the board to charge a fee of $not $for an additional copy of the CC&Rs
Westco Equities has no authority to send letters, charge fees or reimburse without the board's directionTherefore the request to have fees waived and/or any request for reimbursements must be presented to the board at the next meeting by a letter addressed to the board or in personMeetings are held every other month on the third TuesdayThis is also written on the minutes mailed out to all homeowners of the association as a reminderLastly, anytime a homeowner has a compliant, concern or issue we encourage that they attend a board meetingI hope I answered all the questions and hope to get this resolved promptly
Sincerely,
*** ***
Westco Equities, Inc
Initial Business Response /* (1000, 5, 2015/11/10) */
Our office has spent numerous hours on the phone with this resident and we have waived over $in late fees extending a number of months backAccording to staff, this situation has been resolved for Ms***
Initial Consumer
Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$in fee's was weave due to a notice a never receivedThe first time I even new that I owed for the plumbing was 8/31/Then they went all the way back to April and charged me for a late feeBecause they had someone I n their office that wasn't doing their job doesn't mean there resident has to pay for their mistakeAnd they seem to not b knowing what there doing if there charges that never belongedWhen I get a notice I want it accurate I don't want to have to stress about their records being wrong and myself being evicted
Final Consumer Response /* (4200, 9, 2015/11/12) */
I want my rights protected, I don't want to turn around every other month and have a pay my rent or quit notices on my doorThat's very nerve wracking to see that, then to see the totalI have a high level of depression and anxiety, I can't handle, the error's and mistake made on their end from previous property managersThen I have to run and leave work and I miss out of pay to continue to pay my billsI'm not the only one on this property having the same problem, so their something really going on/wrong with your bookingIt need to be properly laid out and fine through before submitting/sending out notices to peopleNot only stressful on me but othersI'll rather receive a phone call when it's a mistake on your behalf and not an eviction notice, its only fair to the residents
I hardly ever write reviews and this is actually my first time making a reviewI had to create a google account just so I can make this reviewThis is the first time I had ever rented from a property management company and I can say it was a very horrible experience! They want to come back after months of me moving out saying I owed them more money because they under charged me and wrote a fake *** "revised bill"Telling me if I don't pay them within days then they will send me to collectionsTotal BS! They had one of the worst customer service EVER! The property manager's assistant HARDLY EVER returned any of my calls and never listened to any of my voice mails when I was still a tenantI had to make many calls and get her on the phone just so I can talk to herThey rotated assistants so often that one doesn't even know what the other said to their tenantsIt was extremely hard getting in touch with these peopleTheir maintenance team also broke more things than fixing itThey didn't repair the walls they tore out to repair things and I got charged for it when we moved it! How was I supposed to know there was a hole in the wall when their maintenance team made a whole behind my laundry!? We told the leasing agent who did the walk through that that was something that their maintenance people did and she noted that but at the end we still got charged for itAlso, if you have any issues good luck trying to get a resolutionThey take forever to come out and repair thingsit took calls and 1/months before I got the issue resolvedTheir maintenance people didn't even double check and confirm things were working they just left and called it a dayCame home from work to a mess and issue was not even resolvedI called the property manager's assistant and was told that they had already closed out that maintenance request because maintenance said they resolved itI had to put in a new work order and waited because it was a weekend already and because they didn't feel it was an emergency didn't want to pay after hours to get someone to come out there(Yes that is what they said to me)At this point I was so fed up already and said fine whateverIt is not even worth me wasting my time and losing money taking them to court so I will pay them their stupid money but just warning you, you should think twice before considering renting from these people
Initial Business Response /* (1000, 10, 2015/02/05) */
Initial Consumer Rebuttal /* (4200, 17, 2015/02/17) */
I mailed a letter over about two weeks ago agreeing to accept the $100 as a means to settle the situation. I am still waiting on the check.
Final Consumer...
Response /* (2000, 23, 2015/03/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the $100 payment as a means to settle this matter. Once the check is received, I will consider this resolved.
Final Business Response /* (4000, 21, 2015/03/13) */
A check for $100 is being mailed out today to [redacted].
Initial Business Response /* (1000, 7, 2015/07/20) */
Mr. [redacted] changed the locks on his apartment and would not allow access to make repairs, if requested. He did not formally request the repairs as he has stated.
Mr. [redacted] constantly burned incense which caused a smoky coating on all...
exposed surfaces and penetrated the appliances necessitating that a complete paint job be done upon departing and some appliances having to be replaced.
The only handicap accommodation Mr. [redacted] requested was that we soundproof his apartment. The manager provided Mr. [redacted] the paperwork to submit to his doctor explaining why this was needed. The paperwork was not returned and his request was well beyond a reasonable accommodation.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response to Claim 1
Please be advised, that in 2012, I called the Landlord (L. [redacted]) and reported the roach problem in my apartment, the damaged door locks and the opening under the door which allowed roaches to crawl under the door into my apartment. Several days later one of the Spanish speaking Maintenance worker's came and changed the door locks and repaired the opening under the door. California state law Civil Code Section 1941 required the Landlord (L. [redacted]) to ensure the apartment conditions are habitable, free from pest and nuisance. After complaining about the roach problem because of the damaged door, L. [redacted] told me don't worry about it she will send guys to spray.
Response to Claim 2 and 3
In 2013 and 2014 I called Westco Equities and reported the unfair treatment and discrimination I was receiving from the Landlord (L. [redacted]). Under the Fair Employment and Housing Act I requested that the Landlord (L. [redacted]) relocate me to another apartment on the premise, since she moved other tenants to another apartment. I gave the Landlord (L. [redacted]) a copy of my letter from the Department of Veterans Affairs defining my disability. The Landlord (L. [redacted]) told me that she talked with her Westco Equities Attorneys and they consulted her not to move me into another location but to proceed with the eviction notice.
A tenant who is the victim of retaliatory discrimination also has a cause of action for damages under the Fair Employment and Housing Act. After speaking with Westco Equities, the Landlord (L. [redacted]) served me a 45 day eviction notice.
Conclusion
Now that I have moved out of the apartment the Landlord (L. [redacted]) is fabricating facts to deny her motives and non-actions in keeping the Apartment 143 in an inhabitable living condition as defined under California Civil Code Section 1941. In addition under the "implied warranty of habitability, the Landlord (L. [redacted]) failed to enforce a habitable dwelling, and therefore is responsible for all repairs and deductions.
Under the basis of the law, the Landlord (L. [redacted]) was in a breach of contract the implied warranty of habitability for the past FOUR YEARS, and on an oral agreement, for the past two years. In order to expedite any confusion I am prepared to provide photos and documentation of these claims.
[redacted]
(XXX) XXX-XXXX
338 Civil Code Section 1941.1.
339 Civil Code Section 1942.5.
340 Civil Code Section 1945.2 (a),(b); see California Practice Guide, Landlord-Tenant, Paragraphs 7:368-7:380 (Rutter Group 2011).
341 [redacted] et al., California Landlord-Tenant Practice, Section 12.38 (Cal. Cont. Ed. Bar 2011).
342 Civil Code Section 1942.5(c).
343 Government Code Section 12955(f), XXXXX.7.
344California Practice Guide, Landlord-Tenant, Paragraphs 7:205, 7:391-7:394 (Rutter Group 2011).
Final Consumer Response /* (4200, 19, 2015/08/13) */
Thank you [redacted] for your assistance in this matter. When I requested a copy of the walk through the day of my move out L.[redacted] told me I would receive a copy in the mail. As of yet I have not received a copy of the walk through. I have enclosed 2 of the itemized invoices., in which one was revised on 7/22/15 by Westco Equities. In response to Westco Equities I included an itemized invoice that I drafted, which is based on California Civil Codes and legal provisions between tenant and landlord.
Thank you again for your help and assistance in this matter, you can reach me anytime.
Sincerely,
[redacted]
(XXX) XXX-XXXX
Final Business Response /* (4000, 21, 2015/08/13) */
Mr. [redacted] constant use of incense and candles, ruined the appliances, left a soot covering all surfaces, etc. That is why we had to replace those items, completely repaint the entire unit with two coats of paint, after washing down the walls and other maintenance not normally needed at a turn over.
Mr. [redacted] changed the locks on his door, would not allow maintenance to come into his apartment unless he was present and then allowed for an extremely unreasonable window for that to happen. He then complained that the few work orders he turned in were not done.
Mr. [redacted] asked that his apartment be completely sound proofed so that he could play his music at any volume he chose. Complaints from neighbors be damned.
He was given a form to give to his doctor to fill out to define what his "disability" was. He did not return the form.
The manager has lots of pictures of the apartment at move out as well as eye witness statements as to the condition of the apartment at move out.
Mr. [redacted] has provided no willingness to admit to even the smallest responsibility on his part for all of the expense that the property had to incur at his move out.
Initial Business Response /* (1000, 7, 2015/04/07) */
This past tenant sent us a letter disputing the charges against his security deposit and we answered those items he was disputing. We have no reason to change our postion.
Initial Business Response /* (1000, 5, 2015/05/06) */
A check for $394.74, was issued 2-27-14, within the allotted 21 day time frame. A statement showing how the deposit was handled accompanied the check. The check and statement were sent to [redacted] W. [redacted] Ave. as per the instructions...
given by the departed tenant. This office was not notified that the past tenant did not receive the check. We show the check as uncashed. We will re-issue a check for $394.74 and send it to the [redacted] Ave. Address.
Initial Business Response /* (1000, 5, 2016/06/01) */
We will agree to remove the charge for PGE and reduce the cleaning charge from $160 to $110. The reduction of $60 from PGE and $50 from the cleaning charge will result in the property sending the [redacted]'s a check for $110. That check will...
be issued in the next 24 hours.
The apartment did have to be cleaned to restore it to rent ready status.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is the $110 cleaning fee for when apt. WAS cleaned when left (as notated on the final walkout paperwork)? I've never received an itemized statement that's correct either. I never accepted 1st check they tried to give me when I had to pick up the paperwork in there office because sent to wrong address. I will accept a check for $480 & nothing less or we are going to small claims court. I will at that time request judge to consider 3x the amount of my deposit for failing to comply with returning my security deposit within 21 days as stated by there lease & ALL cost in trying to obtain my security deposit...PERIOD!
Final Business Response /* (4000, 9, 2016/06/02) */
We have a cleaning bill for that amount and are allowed, by law, to charge that. We will not change our position.
Final Consumer Response /* (4200, 11, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apartment was cleaned when I did my walk out with [redacted] as noted on my final walkout papers I obtained from her before I left. The paperwork was later altered when got the copy I had to pick up past the 21 day timeframe because Westco sent to wrong address that HAD ANOTHER APT BILLING INFO FOR $160 attached to my itemized statement based on those charges. The apartment floors in both kitchen & front entry way had so much WAX BUILD UP On them & where yellow when I moved in. Apparently they do this with EVERY TENANT. BILL OUTRAGEOUS FEES & charges for services they never preformed. We had 4 blinds in my apt. & might I note they where all USED & HAD A 2006 DATE ON THEM. HAVE LOTS OF PICTURES TO PROVE ALL OF THIS. Next week will file case in small claims & SEEK 3× AMOUNT OF MY DEPOSIT, ALL COST ASSOCIATED WITH SMALL CLAIMS. We will let the court system Handle this. Thank You Revdex.com for your time & effort but knew they would NOT fix this issue. See you in court Westco Equities & Robin's Nest Apartments. Have a blessed day & may GOD forgive you for your injustice to the poor that are trapped by your practices.