Initial Business Response / [redacted] (1000, 7, 2015/07/20) */ Mr [redacted] changed the locks on his apartment and would not allow access to make repairs, if requestedHe did not formally request the repairs as he has stated Mr [redacted] constantly burned incense which caused a smoky coating on all exposed surfaces and penetrated the appliances necessitating that a complete paint job be done upon departing and some appliances having to be replaced The only handicap accommodation Mr [redacted] requested was that we soundproof his apartmentThe manager provided Mr [redacted] the paperwork to submit to his doctor explaining why this was neededThe paperwork was not returned and his request was well beyond a reasonable accommodation Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to Claim Please be advised, that in 2012, I called the Landlord (L [redacted] ) and reported the roach problem in my apartment, the damaged door locks and the opening under the door which allowed roaches to crawl under the door into my apartmentSeveral days later one of the Spanish speaking Maintenance worker's came and changed the door locks and repaired the opening under the doorCalifornia state law Civil Code Section required the Landlord (L [redacted] ) to ensure the apartment conditions are habitable, free from pest and nuisanceAfter complaining about the roach problem because of the damaged door, L [redacted] told me don't worry about it she will send guys to spray Response to Claim and In and I called Westco Equities and reported the unfair treatment and discrimination I was receiving from the Landlord (L [redacted] )Under the Fair Employment and Housing Act I requested that the Landlord (L [redacted] ) relocate me to another apartment on the premise, since she moved other tenants to another apartmentI gave the Landlord (L [redacted] ) a copy of my letter from the Department of Veterans Affairs defining my disabilityThe Landlord (L [redacted] ) told me that she talked with her Westco Equities Attorneys and they consulted her not to move me into another location but to proceed with the eviction notice A tenant who is the victim of retaliatory discrimination also has a cause of action for damages under the Fair Employment and Housing ActAfter speaking with Westco Equities, the Landlord (L [redacted] ) served me a day eviction notice Conclusion Now that I have moved out of the apartment the Landlord (L [redacted] ) is fabricating facts to deny her motives and non-actions in keeping the Apartment in an inhabitable living condition as defined under California Civil Code Section In addition under the "implied warranty of habitability, the Landlord (L [redacted] ) failed to enforce a habitable dwelling, and therefore is responsible for all repairs and deductions Under the basis of the law, the Landlord (L [redacted] ) was in a breach of contract the implied warranty of habitability for the past FOUR YEARS, and on an oral agreement, for the past two yearsIn order to expedite any confusion I am prepared to provide photos and documentation of these claims [redacted] (XXX) XXX-XXXX Civil Code Section Civil Code Section Civil Code Section (a),(b); see California Practice Guide, Landlord-Tenant, Paragraphs 7:368-7:(Rutter Group 2011) [redacted] et al., California Landlord-Tenant Practice, Section (CalContEdBar 2011) Civil Code Section 1942.5(c) Government Code Section 12955(f), XXXXX 344California Practice Guide, Landlord-Tenant, Paragraphs 7:205, 7:391-7:(Rutter Group 2011) Final Consumer Response / [redacted] (4200, 19, 2015/08/13) */ Thank you [redacted] for your assistance in this matterWhen I requested a copy of the walk through the day of my move out L[redacted] told me I would receive a copy in the mailAs of yet I have not received a copy of the walk throughI have enclosed of the itemized invoices., in which one was revised on 7/22/by Westco EquitiesIn response to Westco Equities I included an itemized invoice that I drafted, which is based on California Civil Codes and legal provisions between tenant and landlord Thank you again for your help and assistance in this matter, you can reach me anytime Sincerely, [redacted] (XXX) XXX-XXXX Final Business Response / [redacted] (4000, 21, 2015/08/13) */ Mr [redacted] constant use of incense and candles, ruined the appliances, left a soot covering all surfaces, etcThat is why we had to replace those items, completely repaint the entire unit with two coats of paint, after washing down the walls and other maintenance not normally needed at a turn over Mr [redacted] changed the locks on his door, would not allow maintenance to come into his apartment unless he was present and then allowed for an extremely unreasonable window for that to happenHe then complained that the few work orders he turned in were not done Mr [redacted] asked that his apartment be completely sound proofed so that he could play his music at any volume he choseComplaints from neighbors be damned He was given a form to give to his doctor to fill out to define what his "disability" wasHe did not return the form The manager has lots of pictures of the apartment at move out as well as eye witness statements as to the condition of the apartment at move out Mr [redacted] has provided no willingness to admit to even the smallest responsibility on his part for all of the expense that the property had to incur at his move out
Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ A check for $394.74, was issued 2-27-14, within the allotted day time frameA statement showing how the deposit was handled accompanied the checkThe check and statement were sent to [redacted] W [redacted] Aveas per the instructions given by the departed tenantThis office was not notified that the past tenant did not receive the checkWe show the check as uncashedWe will re-issue a check for $and send it to the [redacted] AveAddress
Initial Business Response / [redacted] (1000, 7, 2015/07/20) */ Mr [redacted] changed the locks on his apartment and would not allow access to make repairs, if requestedHe did not formally request the repairs as he has stated Mr [redacted] constantly burned incense which caused a smoky coating on all exposed surfaces and penetrated the appliances necessitating that a complete paint job be done upon departing and some appliances having to be replaced The only handicap accommodation Mr [redacted] requested was that we soundproof his apartmentThe manager provided Mr [redacted] the paperwork to submit to his doctor explaining why this was neededThe paperwork was not returned and his request was well beyond a reasonable accommodation Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to Claim Please be advised, that in 2012, I called the Landlord (L [redacted] ) and reported the roach problem in my apartment, the damaged door locks and the opening under the door which allowed roaches to crawl under the door into my apartmentSeveral days later one of the Spanish speaking Maintenance worker's came and changed the door locks and repaired the opening under the doorCalifornia state law Civil Code Section required the Landlord (L [redacted] ) to ensure the apartment conditions are habitable, free from pest and nuisanceAfter complaining about the roach problem because of the damaged door, L [redacted] told me don't worry about it she will send guys to spray Response to Claim and In and I called Westco Equities and reported the unfair treatment and discrimination I was receiving from the Landlord (L [redacted] )Under the Fair Employment and Housing Act I requested that the Landlord (L [redacted] ) relocate me to another apartment on the premise, since she moved other tenants to another apartmentI gave the Landlord (L [redacted] ) a copy of my letter from the Department of Veterans Affairs defining my disabilityThe Landlord (L [redacted] ) told me that she talked with her Westco Equities Attorneys and they consulted her not to move me into another location but to proceed with the eviction notice A tenant who is the victim of retaliatory discrimination also has a cause of action for damages under the Fair Employment and Housing ActAfter speaking with Westco Equities, the Landlord (L [redacted] ) served me a day eviction notice Conclusion Now that I have moved out of the apartment the Landlord (L [redacted] ) is fabricating facts to deny her motives and non-actions in keeping the Apartment in an inhabitable living condition as defined under California Civil Code Section In addition under the "implied warranty of habitability, the Landlord (L [redacted] ) failed to enforce a habitable dwelling, and therefore is responsible for all repairs and deductions Under the basis of the law, the Landlord (L [redacted] ) was in a breach of contract the implied warranty of habitability for the past FOUR YEARS, and on an oral agreement, for the past two yearsIn order to expedite any confusion I am prepared to provide photos and documentation of these claims [redacted] (XXX) XXX-XXXX Civil Code Section Civil Code Section Civil Code Section (a),(b); see California Practice Guide, Landlord-Tenant, Paragraphs 7:368-7:(Rutter Group 2011) [redacted] et al., California Landlord-Tenant Practice, Section (CalContEdBar 2011) Civil Code Section 1942.5(c) Government Code Section 12955(f), XXXXX 344California Practice Guide, Landlord-Tenant, Paragraphs 7:205, 7:391-7:(Rutter Group 2011) Final Consumer Response / [redacted] (4200, 19, 2015/08/13) */ Thank you [redacted] for your assistance in this matterWhen I requested a copy of the walk through the day of my move out L[redacted] told me I would receive a copy in the mailAs of yet I have not received a copy of the walk throughI have enclosed of the itemized invoices., in which one was revised on 7/22/by Westco EquitiesIn response to Westco Equities I included an itemized invoice that I drafted, which is based on California Civil Codes and legal provisions between tenant and landlord Thank you again for your help and assistance in this matter, you can reach me anytime Sincerely, [redacted] (XXX) XXX-XXXX Final Business Response / [redacted] (4000, 21, 2015/08/13) */ Mr [redacted] constant use of incense and candles, ruined the appliances, left a soot covering all surfaces, etcThat is why we had to replace those items, completely repaint the entire unit with two coats of paint, after washing down the walls and other maintenance not normally needed at a turn over Mr [redacted] changed the locks on his door, would not allow maintenance to come into his apartment unless he was present and then allowed for an extremely unreasonable window for that to happenHe then complained that the few work orders he turned in were not done Mr [redacted] asked that his apartment be completely sound proofed so that he could play his music at any volume he choseComplaints from neighbors be damned He was given a form to give to his doctor to fill out to define what his "disability" wasHe did not return the form The manager has lots of pictures of the apartment at move out as well as eye witness statements as to the condition of the apartment at move out Mr [redacted] has provided no willingness to admit to even the smallest responsibility on his part for all of the expense that the property had to incur at his move out
Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ A check for $394.74, was issued 2-27-14, within the allotted day time frameA statement showing how the deposit was handled accompanied the checkThe check and statement were sent to [redacted] W [redacted] Aveas per the instructions given by the departed tenantThis office was not notified that the past tenant did not receive the checkWe show the check as uncashedWe will re-issue a check for $and send it to the [redacted] AveAddress