Westcoast Tree Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Mr M [redacted] appears to be very adept at making the point that it's schedule for performing it's work is "cast in stone" and cannot be changed This approach to customer service is something that harbors on "strong arm" tactics There are numerous reasons for proposed work schedules to change They are far too many to numerate at this time, but the first one that springs to mind is that the customer drops dead However a point MrM [redacted] makes that is incorrect has to do with the term "bid" I asked for an estimate to do the work, which is standard procedure whenever a solicitor makes a written request to perform work at a customer's residence I did not expect to be presented with a contract Contracts are customarily executed and signed when all parties agree, not at the time of making an estimate Also "Bids" are signed, having signed many myself over the course of my business as an estimator for construction contractors I notified Mr M [redacted] in writing of my inability to have the work performed due to very limited funds available at this time and in the near future To demand a 50% cancellation fee is out of the question Sincerely, [redacted] ***

Westcoast appreciates the opportunity to respond to this complaintAs an initial matter, it should be noted that the complainant is not a customer of Westcoast, has never been a customer of Westcoast and has never spoken to anyone at WestcoastThe actual customer on the attached contract recognizes that the contract is binding and cannot be canceled.I will begin with a recitation of the accurate facts surrounding this contract The customer, [redacted] ***, called Westcoast and asked it to come look at a damaged tree in the yard of the rental house which is presently occupied by his granddaughter After inspecting the tree, Westcoast confirmed that the damaged tree needed to be removed but that it was not at further risk of falling apart and it would serve the customer best to wait until the yard was dry to perform the workThe customer agreed The customer and Westcoast's President sat in the customer's truck as Westcoast prepared a written contract, which the customer signed The customer also paid the non-refundable depositWhile Westcoast was not required to do so as it did not solicit the customer, it extended the customer a 3-day period to cancel the contract for any reason without penalty He did not exercise this right Approximately one month later, the customer called and said that he had found someone else that would perform the work for considerably less than the price to which the customer had agreed in the contract Westcoast reminded the customer of the contract and the customer confirmed that he understood it was non-cancellable.Approximately one month later, on Saturday, April 21, 2017, the customer's granddaughter called Westcoast She claimed that she had found five companies that would perform the work at a lower cost Westcoast tried to explain that the contract was binding, and that Westcoast performs high quality work that it believes is superior to the work performed by low-cost competitors Her grandfather was free to obtain as many bids as he wished prior to signing the contract, but once he signed a contract, that contact was binding However, she kept interrupting him, and went on to threaten to make and defamatory claims about Westcoast on social and other media Thereafter, Westcoast received multiple threatening voicemails from other family members over the following weekend While he tried to discuss the matter with the customer, the customer was non-responsive.Westcoast has elected to accept the customer's request to cancel the contract as it simply has no interest in doing business with individuals who behave in the unethical and unprofessional manner described above It was in the process of notifying its customer of this in writing when it received this complaintPursuant to the express terms of the contract, Westcoast is entitled to 50% of the contract price upon cancellation However, it has elected not to pursue payment of the 50% cancellation fee because it is no longer willing to perform any work for this customer given the behavior he and his family have exhibited It is important to note, again, that the person who filed this complaint is not a customer of Westcoast, has never been a customer of Westcoast, and has no personal knowledge regarding the contract Her allegation that Westcoast provided a "bid," is simply wrong as the document that the customer signed is clearly labeled "Contract" in large print at the top of the page If the customer wished to obtain bids, he was free to do so before signing the binding contract, or within the 3-day rescission period The complainant's allegations that the customer was somehow pressured to sign the contract are without any factual basis whatsoever - a fact the customer recognized when he initially called Westcoast about canceling the contract It was the customer, after all, who initiated the contract, not Westcoast.In short, Westcoast has done nothing improper in this matter It has simply enforced its contractual rightsIf there is any further information that we can provide, please do not hesitate to contact us