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Westcott Automotive

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Westcott Automotive Reviews (1)

I am rejecting this response because: The discount tag that was left in the visor had no expiration date and Mr [redacted] advertises unprecedented levels of customer serviceMr [redacted] sent me a letter in which made the following commitmentsAccording to [redacted] (April 2017), "We will complete your car buying experience by providing unprecedented levels of service, convenience, and personalized attention" I have attached Mr [redacted] 's letter for your reviewI did not test drive the truck before I purchased it, and when I got home it looked like someone stuffed the sticker under the visor before I could see itIf I would have seen the sticker I would not have purchased the vehicle without the discount even if the salesperson told me the discount had expired, because seeing the sticker would effect my perception of the trucks valueFinding the sticker after I purchased the truck was very unpleasant My complaint is that the dealership refuses to honor their commitments to customer serviceMr [redacted] acknowledges that the dealership made a mistake, but he refuses to honor the commitments made in the letter he sent meIf MrWestoctt doesn't have the money to provide me the discount, he could call GM and explain the mistake he madeI am confident that GM would consider providing him a credit for the discount if he were willing to call them

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