First and foremost, we apologize for the amount of time it took to complete the repairsAs we are in the dead of summer, shop time is at least two weeks for any repair although this repair was much longerWe bring in equipment in the order of which it was received and not according to the difficulty of repairs neededAt our business we take most makes and models of equipment and have been inundated with repair work since April of this seasonIn no means is there a justification for the waiting time this customer experienced, but our mechanics are diligently working every day to get all the work completed for our customersWe again apologize for the unsatisfactory experience of this customer, and would appreciate the chance to make things right if they choose us again for any service on their lawn equipment or generatorsThank you, J&D Small Engine Repair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11604141, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below A simple phone call to keep me updated to the extended service times would have been acceptable As the business offered a non-apology I will refrain from ever doing business there and will refer all of my associates elsewhere
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
First and foremost, we apologize for the amount of time it took to complete the repairs. As we are in the dead of summer, shop time is at least two weeks for any repair although this repair was much longer. We bring in equipment in the order of which it was received and not according to...
the difficulty of repairs needed. At our business we take most makes and models of equipment and have been inundated with repair work since April of this season. In no means is there a justification for the waiting time this customer experienced, but our mechanics are diligently working every day to get all the work completed for our customers. We again apologize for the unsatisfactory experience of this customer, and would appreciate the chance to make things right if they choose us again for any service on their lawn equipment or generators. Thank you, J&D Small Engine Repair
First and foremost, we apologize for the amount of time it took to complete the repairsAs we are in the dead of summer, shop time is at least two weeks for any repair although this repair was much longerWe bring in equipment in the order of which it was received and not according to the difficulty of repairs neededAt our business we take most makes and models of equipment and have been inundated with repair work since April of this seasonIn no means is there a justification for the waiting time this customer experienced, but our mechanics are diligently working every day to get all the work completed for our customersWe again apologize for the unsatisfactory experience of this customer, and would appreciate the chance to make things right if they choose us again for any service on their lawn equipment or generatorsThank you, J&D Small Engine Repair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11604141, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below A simple phone call to keep me updated to the extended service times would have been acceptable As the business offered a non-apology I will refrain from ever doing business there and will refer all of my associates elsewhere
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
First and foremost, we apologize for the amount of time it took to complete the repairs. As we are in the dead of summer, shop time is at least two weeks for any repair although this repair was much longer. We bring in equipment in the order of which it was received and not according to...
the difficulty of repairs needed. At our business we take most makes and models of equipment and have been inundated with repair work since April of this season. In no means is there a justification for the waiting time this customer experienced, but our mechanics are diligently working every day to get all the work completed for our customers. We again apologize for the unsatisfactory experience of this customer, and would appreciate the chance to make things right if they choose us again for any service on their lawn equipment or generators. Thank you, J&D Small Engine Repair