[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
If the customer continues to feel that we have not handled the situation appropriately, we deeply apologize for that As stated in previous correspondence, we are refunding the full amount of her tickets, not just a partial refund A check for the entire amount was put in the mail to her today
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are sorry that Ms. [redacted] had an unpleasant experience at this year's tournament. What she fails to state in her note is the fact that this year's tournament experienced 7 inches of rain over an 8-day period. All of our parking is on a golf course and driving range, so needless to say,...
parking became quite a challenge this year with many areas being completely washed out and unparkable, including some of our handicapped areas. Our parking attendants were doing the best job possible under the circumstances, but oftentimes were fighting a losing battle to Mother Nature. Unfortunately, another patron took it upon themselves to double park and block Ms [redacted]'s car. Although we had several tow trucks on site to pull out numerous cars that were stuck in the mud, it did take a while to free up one to assist the [redacted] family.Several of us have spoken personally with Ms. [redacted], including the CEO, the Director of Facilities, the Finance Manager, and the Office Manager. It is true that we did not answer every email and return every call, but that is only because we had already spoken with her and she was contacting us on a frequent basis. However, it was always our intention to attempt to rectify the situation. At this time, we will be issuing a full refund (not a partial refund as requested) to Ms. [redacted] for all the tickets she purchased to the 2016 tournament. Our records show that she purchased a total of $370 worth of tickets, including the service charge. We will send a check in this amount to her address on file. Thank you,[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I truly am astounded by their response, but it goes right along with how it's been with them, so I am choosing to respond to clear up anything that might be misleading in their response. First, I did not "fail' to mention the fact about mother nature causing some issues this year. Actually it had nothing to do with my ultimate complaint about this company and their lack of customer focus and follow through. As stated, I had spoken with the facilities manager and was satisfied that steps would be taken for the future in case this happened again. Again, this was not my complaint. It was the fact that several people made promises, but never once followed through on them. Second, I agree that a patron parked in front of me and shouldn't have, but it was the parking attendant who parked someone directly behind me that blocked me in and caused this issue. Third, this company appears to want to make the point that I contacted them too much, which is both unfair and untrue, so to set that record straight, here is the timeline (supported by the email trail attached). 8/17-8/18 - attended, 8/22-1st email sent to president. 8/23 - facilities manager called and we had a good discussion. He said that someone would be in contact with me about my customer service complaint. I did not receive anything. 8/31 - sent another email to one of the people supposed to be getting back to me. Early September, when I hadn't heard anything from my emails, I called and reached the president who was extremely apologetic and even said I was on a "special" list of those who would be taken care of. Did not ever hear another thing. 11/1 (around 2 months later) - emailed her to check on status. Never heard a thing. 11/16 - called and reached someone who said she would call back that afternoon. Never heard anything. 11/21 - called, was told that the president was super busy with budget talks for next year. 11/21 - emailed president final time, with no response. I think any other person would agree, that I was more than patient and I didn't overdue the correspondence. Note that no one EVER contacted me accept the facilities manager, even after every promise. So, when they state that they didn't have time to respond to all of the emails or phone calls, that is untrue. They didn't respond to any. Finally, I do accept the payment back, and will take the partial payment, as was all I ever asked for. The rest can go to charity as maybe some good can come of this situation. I am deeply disappointed in this company and wish they would have just handled it correctly from the very beginning.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
If the customer continues to feel that we have not handled the situation appropriately, we deeply apologize for that As stated in previous correspondence, we are refunding the full amount of her tickets, not just a partial refund A check for the entire amount was put in the mail to her today
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are sorry that Ms. [redacted] had an unpleasant experience at this year's tournament. What she fails to state in her note is the fact that this year's tournament experienced 7 inches of rain over an 8-day period. All of our parking is on a golf course and driving range, so needless to say,...
parking became quite a challenge this year with many areas being completely washed out and unparkable, including some of our handicapped areas. Our parking attendants were doing the best job possible under the circumstances, but oftentimes were fighting a losing battle to Mother Nature. Unfortunately, another patron took it upon themselves to double park and block Ms [redacted]'s car. Although we had several tow trucks on site to pull out numerous cars that were stuck in the mud, it did take a while to free up one to assist the [redacted] family.Several of us have spoken personally with Ms. [redacted], including the CEO, the Director of Facilities, the Finance Manager, and the Office Manager. It is true that we did not answer every email and return every call, but that is only because we had already spoken with her and she was contacting us on a frequent basis. However, it was always our intention to attempt to rectify the situation. At this time, we will be issuing a full refund (not a partial refund as requested) to Ms. [redacted] for all the tickets she purchased to the 2016 tournament. Our records show that she purchased a total of $370 worth of tickets, including the service charge. We will send a check in this amount to her address on file. Thank you,[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I truly am astounded by their response, but it goes right along with how it's been with them, so I am choosing to respond to clear up anything that might be misleading in their response. First, I did not "fail' to mention the fact about mother nature causing some issues this year. Actually it had nothing to do with my ultimate complaint about this company and their lack of customer focus and follow through. As stated, I had spoken with the facilities manager and was satisfied that steps would be taken for the future in case this happened again. Again, this was not my complaint. It was the fact that several people made promises, but never once followed through on them. Second, I agree that a patron parked in front of me and shouldn't have, but it was the parking attendant who parked someone directly behind me that blocked me in and caused this issue. Third, this company appears to want to make the point that I contacted them too much, which is both unfair and untrue, so to set that record straight, here is the timeline (supported by the email trail attached). 8/17-8/18 - attended, 8/22-1st email sent to president. 8/23 - facilities manager called and we had a good discussion. He said that someone would be in contact with me about my customer service complaint. I did not receive anything. 8/31 - sent another email to one of the people supposed to be getting back to me. Early September, when I hadn't heard anything from my emails, I called and reached the president who was extremely apologetic and even said I was on a "special" list of those who would be taken care of. Did not ever hear another thing. 11/1 (around 2 months later) - emailed her to check on status. Never heard a thing. 11/16 - called and reached someone who said she would call back that afternoon. Never heard anything. 11/21 - called, was told that the president was super busy with budget talks for next year. 11/21 - emailed president final time, with no response. I think any other person would agree, that I was more than patient and I didn't overdue the correspondence. Note that no one EVER contacted me accept the facilities manager, even after every promise. So, when they state that they didn't have time to respond to all of the emails or phone calls, that is untrue. They didn't respond to any. Finally, I do accept the payment back, and will take the partial payment, as was all I ever asked for. The rest can go to charity as maybe some good can come of this situation. I am deeply disappointed in this company and wish they would have just handled it correctly from the very beginning.