Western Appraisers of Marysville

Response:In the process of inspecting Mr. [redacted]'s vehicle on behalf of CSAA Ins. I was informed by Mr. [redacted] that his storage had been broken into on multiple occasions and that he was not absolutely sure of the items that the truck was equipped with prior to the loss. Mr. [redacted] requested that...

I document in detail the items that were stolen, but, by his own admission, he was unsure of the brand/model of most of the items. He also demanded that I document in detail the damage to his storage unit and how the break-in/theft occurred. I informed him I would put photos of these items/circumstances in my file and submit them to the adjuster, but that it was outside the scope of the assignment, as I had been tasked with inspecting only his truck and the items that were stolen off of it. He also provided a very limited list of items with no detail as to brand/model and I obtained this information from him, but I informed him that the shop would need to contact me when the got the truck to the shop and they had inspected it, in order for me to address the items properly and in order to reach an agreed price with them. I completed my preliminary appraisal, as per the data provided by Mr. [redacted] as there is no way to verify what has been stolen from a vehicle due to the parts being absent, not allowing a physical inspection/verification. The truck was towed to his chosen shop where I re-inspected the vehicle and verified the parts that had been taken from the engine area as well as the labor rates needed by [redacted], whom I have worked with on numerous occasions for past claims, at the shop to complete the repairs and restore the vehicle to it's prior condition. I submitted this information to the adjuster at CSAA as an agreed supplement in the amount of $5,628.86, per the industry standard operation in this type of case. The adjuster appears to have denied all or part of the appraisal I submitted, based on circumstances that I am not privy to, and this has apparently lead Mr. [redacted] to attempt to use the series of complaints he has filed and his claim that he has endured "major stress" and other medical suffering as leverage to change this determination. As an appraiser, I am only tasked with physical verification and approximation of the value of the loss/damage and the forwarding of this information to the handling adjuster for his use in settlement. I am in no way involved in what they determine is covered or how they settle the loss with their Insured, therefore, the complaint filed with this bureau against my office is clearly inappropriate. If anyone should have any further questions, please feel free to contact me directly. Thank you.Sent on: 12/22/2015 2:34:15 PMSent by: 98.208.4.161

Review: I filed an insurance claim through 3A insurance for theft damage to my classic 1948 Studebaker pickup. The garage was broken into and major engine parts and related items were stripped from the vehicle. A report is on file with the Oroville Police Department.

[redacted] showed up representing 3A as the insurance adjustor. He in my opinion did a very rushed appraisal, was very dismissive of my observations, took a photograph of my incomplete list of items removed, and said he was very experienced in auto appraisals.

I had my pickup hauled to Vintage Auto in Chico, who has [redacted]e work for me in the past on my classic hot rod pickup. [redacted], the owner, gave me an initial estimate of over $5,200.00 to restore the pickup.

I received a check in the mail from 3A in the amount of approximately $2,500.00, substantially less than the estimate from the company I want to do the job. When I called 3A, I was told to call Western Appraisers as it was them who furnished the $2,500.00 figure. I then called Western Appraisers, ([redacted]), and he told me he was very familiar with Vintage auto, and worked with them on a regular basis.

I called Vintage Auto and inquired as to whether or not they knew [redacted], and I was informed twice that they had never met or spoken with Mr. [redacted] and was not familiar with Western Appraisers.

I have filed a complaint with 3A, and I intend to file a complaint with the Insurance Commission of California regarding the ongoing situation I have with 3A, as they are not keeping their promise, they have closed my file, and at this juncture I am paying rent on an empty garage, and my pickup is not being worked on because Vintage Auto cannot proceed without assurance the full $5,200.00 bid will be honored.Desired Settlement: Western Appraisers in my mind lied to me, and performed a very unsatisfactory and incomplete appraisal, and their misrepresentation has caused me major stress including sleepless nights, increase in blood pressure, and other health problems which is on record with my doctor.

I do not know if Western Appraisers is a Revdex.com member, however, I want to determine if Revdex.com will assist in resolving this unpleasant issue. This is not the way to do business.

Please feel free to contact me at [redacted] (message phone) if you have any questions, I will return your call.

Time is of the essense in getting this resolved, so I appreciate any assistance you can offer to assist in this resolution of this matter.

Business

Response:

Response:In the process of inspecting Mr. [redacted]'s vehicle on behalf of CSAA Ins. I was informed by Mr. [redacted] that his storage had been broken into on multiple occasions and that he was not absolutely sure of the items that the truck was equipped with prior to the loss. Mr. [redacted] requested that I document in detail the items that were stolen, but, by his own admission, he was unsure of the brand/model of most of the items. He also demanded that I document in detail the damage to his storage unit and how the break-in/theft occurred. I informed him I would put photos of these items/circumstances in my file and submit them to the adjuster, but that it was outside the scope of the assignment, as I had been tasked with inspecting only his truck and the items that were stolen off of it. He also provided a very limited list of items with no detail as to brand/model and I obtained this information from him, but I informed him that the shop would need to contact me when the got the truck to the shop and they had inspected it, in order for me to address the items properly and in order to reach an agreed price with them. I completed my preliminary appraisal, as per the data provided by Mr. [redacted] as there is no way to verify what has been stolen from a vehicle due to the parts being absent, not allowing a physical inspection/verification. The truck was towed to his chosen shop where I re-inspected the vehicle and verified the parts that had been taken from the engine area as well as the labor rates needed by [redacted], whom I have worked with on numerous occasions for past claims, at the shop to complete the repairs and restore the vehicle to it's prior condition. I submitted this information to the adjuster at CSAA as an agreed supplement in the amount of $5,628.86, per the industry standard operation in this type of case. The adjuster appears to have denied all or part of the appraisal I submitted, based on circumstances that I am not privy to, and this has apparently lead Mr. [redacted] to attempt to use the series of complaints he has filed and his claim that he has endured "major stress" and other medical suffering as leverage to change this determination. As an appraiser, I am only tasked with physical verification and approximation of the value of the loss/damage and the forwarding of this information to the handling adjuster for his use in settlement. I am in no way involved in what they determine is covered or how they settle the loss with their Insured, therefore, the complaint filed with this bureau against my office is clearly inappropriate. If anyone should have any further questions, please feel free to contact me directly. Thank you.Sent on: 12/22/2015 2:34:15 PMSent by: 98.208.4.161