We apologize for any inconvenience with your orderPlease be aware that our records did not indicate any request for cancellationWhen we receive orders during busy season it is sometimes difficult to make any changes to themOnce we shipped your order and were made aware of the error a Return
Prepaid Label was emailed on Jan 7thWe received the merchandise back on Jan 21st, that same day we refunded your account the full amountWe apologize for any confusion with your orderWe appreciate your feedback, please call us if there are any further concerns with your order Thank you Precious Accents
We apologize for any confusion with this order. When the order came in on Aug 30th, the item was showing no stock, automatically sending an email with this information. Once we were closing the order we realized that there were 2 left, we created the label and emailed the customer tracking...
information. The customer informed us that she never received the emails explaining the item had shipped. We apologized and asked to please reject the package. We were not expecting the customer to catch the mail man but simply write "reject" on the package and put it back in the mailbox/ for the mailman to pick up the following day. We do understand that there might have been some confusion with those instruction and apologize once again to the customer and her mother for not explaining that better. We have attached a Prepaid Return Label for them to print and place over the package/ this package could then be placed in any USPS Blue Bin. We are sending the customer this information as well through a different email server. Once the package is returned we will refund immediately. We believe that this is a problem due to email communication that we are looking into with our shipping program. Thank you for your attention in this matter.
Thank you Please call us and speak to Cristina regarding a return label. We will email you the return label so that you may send that back for the bangle 8.3. Please call us so and speak to Cristina. Thank you!
Complaint: [redacted]
I am rejecting this response because: Your representative, Cristina, only gave me the option to reject the package. She NEVER offered to send a prepaid label. The least Precious Accents can do is repay the shipping that was incurred due to PRECIOUS ACCENTS' error. This confusion is the sole fault of Precious Accents for their miscommunication regarding the availability of the item. To my knowledge, I was not a customer because I received an email that my card would be refunded and that the item was no longer available. It was only after I called regarding the charge on my credit card statement that I was made aware that the item shipped. I have also attached the email which asked only that I have my Mother reject the package. A shipping label was NEVER offered to me, the party that was affected by the confusion caused by Precious Accents' "business practices". See Emails Below:From: "Precious Accents" <[redacted]> Date: August 31, 2016 at 6:05:34 PM EDT To: [redacted] Subject: Order information from Precious AccentsDear [redacted] Thank you for your order number [redacted] We regret to advise you that the product you ordered has been sold out. We have contacted the manufacturer and they have advised us that this model has been discontinued. We therefore have no choice but to cancel this order. We are very sorry to have inconvenienced you and hope you understand that this was not under our control. Should there be another model that you would like to order as a substitute, please feel free to enter a new order on our website www.preciousaccents.com Any charges made to your account have been voided. Customer service www.preciousaccents.com From: "Precious Accents" <[redacted]> Date: September 3, 2016 at 12:32:46 PM EDT To: [redacted] Subject: Order information from Precious AccentsHello [redacted], We once again apologize for any confusion. Please reject the package that is shipping to [redacted] in [redacted]. We should have the package back in 1-2 business days, as soon as we see the package being rejected we will refund you. We understand that there was miscommunication due to the fact that the "Discontinued Email" was send, however we are providing you with a solution. Once the package is rejected we will refund the card on file. Thank you so much for your patience and understanding. Dear [redacted], Good news, your order number [redacted] is on its way. Shipped via: USPS First Class Mail Domestic Tracking number: [redacted] Thank you again for your order. We appreciate your business. Regards, Precious Accents Customer Service http://www.preciousaccents.com [redacted]
Regards,
[redacted]
Hello We apologize for the inconvenience with the order. The promotion was for a Free Limited Edition Bangle. The promotion was while supplies lasted. We apologize that we are unable to get this item. If the customer would like he/she could ship the bracelet back to us for a size 19 that we received...
as a return. We only have 2 that came back and both are size 19 [7.5] Please let us know if the customer would like the 7.5 instead. Thank you!
Complaint: [redacted]
I am rejecting this response because:I was sent the incorrect size to begin with It wasn't free I had to purchase $125.00 worth of pandora product to receive it I need the 8.3 inch not 7.5 not my fault precious accents sent incorrect size and is still trying to provide the incorrect size after I stated the size needed I will accept a bangle bracelet 8.3 inch of similar style or $75.00 refund or credit the value of the bracelet.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'm not trying to belabored the point, because I do appreciate the apology, however I know what the young lady told me in regards to the return! There was no misunderstanding on my part. With that being said, I accept the apology.
First, we are not Pandora.com, we are preciousaccents.com. Pandora.com only sells Pandora products. We are Pandora factory outhorized Pandora dealers but we also sell many other lines on our website. We carry a full line of Pandora products and we carry a full line of Rembrandt products....
Each product is described in great detail.This customer placed an order for a model 3342-SS Rembrandt charm with engraving. Our website clearly states that customized products cannot be returned. The customer contacted us and acused us of selling her a non Pandora product. Indeed that is so as her confirmation clearly states "Rembrand Birthday:December Charm". We surely had no way of knowing that she MEANT to order a Pandora charm. Had she ordered one of those, the confirmation both onscreen and in her email would have said "Pandora".When the customer was told that she could not return it because it was engraved she became abusive and started with many profanities-we do not accept such language and therefore ended the call. Please know that we made every attempt to remedy the problem short of accepting o return: 1. we offered her a discount on a replacement order, we told her that an adaptor was available that would allow it to fit her bracelet. She just continued to curse at us...
We ship thousands of orders and unfortunately every so often the incorrect item is sent. The customer correctly reported this to us and we sent her a prepaid return shipping label and asked her to return the item so that we could send out the replacement order. Whether she did not understand...
how the exchange works or whether we did not fully explain it is a matter of conjecture. What is important is that she called us on 6/15 and we shipped the replacement on 6/17 USPS 94[redacted]83[redacted]. Tracking shows that it was delivered on 6/20.We sincerely apologize for the original error and humbly ask for forgiveness for the misscomunication. We hope that you are enjoying the items.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate precious accents taking responsibility in doing what is right for their customers I just wish I didn't have to contact the Revdex.com to get it done. I won't be sending the bracelet back since I found a home for it, because honestly I didn't think precious accents was going provide a replacement after my first contact with their customer service representative I felt unimportant .THANK YOU to all involved. I will consider precious accents for any future jewelry purchases due to this outcome.
Regards,
[redacted]
We apologize for any inconvenience with your orderPlease be aware that our records did not indicate any request for cancellationWhen we receive orders during busy season it is sometimes difficult to make any changes to themOnce we shipped your order and were made aware of the error a Return
Prepaid Label was emailed on Jan 7thWe received the merchandise back on Jan 21st, that same day we refunded your account the full amountWe apologize for any confusion with your orderWe appreciate your feedback, please call us if there are any further concerns with your order Thank you Precious Accents
We apologize for any confusion with this order. When the order came in on Aug 30th, the item was showing no stock, automatically sending an email with this information. Once we were closing the order we realized that there were 2 left, we created the label and emailed the customer tracking...
information. The customer informed us that she never received the emails explaining the item had shipped. We apologized and asked to please reject the package. We were not expecting the customer to catch the mail man but simply write "reject" on the package and put it back in the mailbox/ for the mailman to pick up the following day. We do understand that there might have been some confusion with those instruction and apologize once again to the customer and her mother for not explaining that better. We have attached a Prepaid Return Label for them to print and place over the package/ this package could then be placed in any USPS Blue Bin. We are sending the customer this information as well through a different email server. Once the package is returned we will refund immediately. We believe that this is a problem due to email communication that we are looking into with our shipping program. Thank you for your attention in this matter.
Thank you Please call us and speak to Cristina regarding a return label. We will email you the return label so that you may send that back for the bangle 8.3. Please call us so and speak to Cristina. Thank you!
Complaint: [redacted]
I am rejecting this response because: Your representative, Cristina, only gave me the option to reject the package. She NEVER offered to send a prepaid label. The least Precious Accents can do is repay the shipping that was incurred due to PRECIOUS ACCENTS' error. This confusion is the sole fault of Precious Accents for their miscommunication regarding the availability of the item. To my knowledge, I was not a customer because I received an email that my card would be refunded and that the item was no longer available. It was only after I called regarding the charge on my credit card statement that I was made aware that the item shipped. I have also attached the email which asked only that I have my Mother reject the package. A shipping label was NEVER offered to me, the party that was affected by the confusion caused by Precious Accents' "business practices". See Emails Below:From: "Precious Accents" <[redacted]> Date: August 31, 2016 at 6:05:34 PM EDT To: [redacted] Subject: Order information from Precious AccentsDear [redacted] Thank you for your order number [redacted] We regret to advise you that the product you ordered has been sold out. We have contacted the manufacturer and they have advised us that this model has been discontinued. We therefore have no choice but to cancel this order. We are very sorry to have inconvenienced you and hope you understand that this was not under our control. Should there be another model that you would like to order as a substitute, please feel free to enter a new order on our website www.preciousaccents.com Any charges made to your account have been voided. Customer service www.preciousaccents.com From: "Precious Accents" <[redacted]> Date: September 3, 2016 at 12:32:46 PM EDT To: [redacted] Subject: Order information from Precious AccentsHello [redacted], We once again apologize for any confusion. Please reject the package that is shipping to [redacted] in [redacted]. We should have the package back in 1-2 business days, as soon as we see the package being rejected we will refund you. We understand that there was miscommunication due to the fact that the "Discontinued Email" was send, however we are providing you with a solution. Once the package is rejected we will refund the card on file. Thank you so much for your patience and understanding. Dear [redacted], Good news, your order number [redacted] is on its way. Shipped via: USPS First Class Mail Domestic Tracking number: [redacted] Thank you again for your order. We appreciate your business. Regards, Precious Accents Customer Service http://www.preciousaccents.com [redacted]
Regards,
[redacted]
Hello We apologize for the inconvenience with the order. The promotion was for a Free Limited Edition Bangle. The promotion was while supplies lasted. We apologize that we are unable to get this item. If the customer would like he/she could ship the bracelet back to us for a size 19 that we received...
as a return. We only have 2 that came back and both are size 19 [7.5] Please let us know if the customer would like the 7.5 instead. Thank you!
Complaint: [redacted]
I am rejecting this response because:I was sent the incorrect size to begin with It wasn't free I had to purchase $125.00 worth of pandora product to receive it I need the 8.3 inch not 7.5 not my fault precious accents sent incorrect size and is still trying to provide the incorrect size after I stated the size needed I will accept a bangle bracelet 8.3 inch of similar style or $75.00 refund or credit the value of the bracelet.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'm not trying to belabored the point, because I do appreciate the apology, however I know what the young lady told me in regards to the return! There was no misunderstanding on my part. With that being said, I accept the apology.
First, we are not Pandora.com, we are preciousaccents.com. Pandora.com only sells Pandora products. We are Pandora factory outhorized Pandora dealers but we also sell many other lines on our website. We carry a full line of Pandora products and we carry a full line of Rembrandt products....
Each product is described in great detail.This customer placed an order for a model 3342-SS Rembrandt charm with engraving. Our website clearly states that customized products cannot be returned. The customer contacted us and acused us of selling her a non Pandora product. Indeed that is so as her confirmation clearly states "Rembrand Birthday:December Charm". We surely had no way of knowing that she MEANT to order a Pandora charm. Had she ordered one of those, the confirmation both onscreen and in her email would have said "Pandora".When the customer was told that she could not return it because it was engraved she became abusive and started with many profanities-we do not accept such language and therefore ended the call. Please know that we made every attempt to remedy the problem short of accepting o return: 1. we offered her a discount on a replacement order, we told her that an adaptor was available that would allow it to fit her bracelet. She just continued to curse at us...
We ship thousands of orders and unfortunately every so often the incorrect item is sent. The customer correctly reported this to us and we sent her a prepaid return shipping label and asked her to return the item so that we could send out the replacement order. Whether she did not understand...
how the exchange works or whether we did not fully explain it is a matter of conjecture. What is important is that she called us on 6/15 and we shipped the replacement on 6/17 USPS 94[redacted]83[redacted]. Tracking shows that it was delivered on 6/20.We sincerely apologize for the original error and humbly ask for forgiveness for the misscomunication. We hope that you are enjoying the items.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate precious accents taking responsibility in doing what is right for their customers I just wish I didn't have to contact the Revdex.com to get it done. I won't be sending the bracelet back since I found a home for it, because honestly I didn't think precious accents was going provide a replacement after my first contact with their customer service representative I felt unimportant .THANK YOU to all involved. I will consider precious accents for any future jewelry purchases due to this outcome.
Regards,
[redacted]