Western Center Eyecare

My son broke his glasses. Went in to get replacement but was told Dr discontinued loaners and his glasses will be back in a week. While there a member of their staff put his lens in another pair before finding out policy change. Didn't let me buy those replacement frames. I bought the insurance but still asked to pay full price to replace his glasses. It's now going on 2 weeks and no glasses. Still waiting...I know there was another alternative than waiting two weeks

We have tried on multiple occasions to help Mr*** *** with the issue and have remade his lenses multiple times without any hesitation and have worked with him tirelessly to help him accommodate to his new pair of glasses that he choseAt this time we feel it is best to proceed with
Refunding him the total amount of $for the frame and lenses that he purchased from usWe will not refund him $The $copay for his Eye Exam was a service that we have provided to himWe will distribute the Refund as soon as he returns the frame and lenses back to us. -Western Center Eye Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while not completely true I find that this resolution is satisfactory to me.
Regards,
[redacted]