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Western Collection Bureau

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Western Collection Bureau Reviews (3)

Complaint: [redacted] I am rejecting this response because:1st off I've already paid for this They still have not produce a receipts for what I've already paid for in detail period cause there is no way I would pay for tickets and this one not being on there I made it clear as they did that that ticket was on there when I paid they are comiting fraudI have asked for a receipts different times and still nothingI should not have to pay any more I have documents and witness that they were even trying to charge me twice for that same ticket Sincerely, [redacted]

Thank you for the opportunity to resolve your complaint We Verified the Data: The balance with our agency is regarding three driving violations They are judgments by the City of West Linn subject to 9% annual interest and collection cost per Oregon state law(s) Interest accrues per ORS beginning the date of the judgment(s) General Information: Judgments are due and payable in full on the date issued Unpaid judgments remain due and accrue interest until paid in full Western Collection Bureau, Incmay act as the agent of City of West Linn for collection You expressed dissatisfaction with efforts to contact you and the interest balance due Response: The holder of a judgment (West Linn/Western Collection Bureau, Inc.) has the right to collect money due on the judgment, but is not obligated to take action WCB efforts: letters 5/25/received promise to pay per telephone discussion Telephone calls, no answer - Note: For your privacy, we are unable to leave messages 2/8/Promise to pay per phone 2/26/Telephone discussion Resolution Offered: The balance due is already discounted $below the total judgment amount due We have further reduced the balance by $as of today 2/29/ Interest continues to accrue on the unpaid balance, but you may reduce the amount by making payment(s) Please contact us to further assist you We offer options to settle in full for less in a lump sum, or payment plans over time

Thank you for your message We have reviewed the details of your concernAfter research, we found that the outstanding citation was placed with our office but labeled by the court (our client) with a typographical number error Therefore, as you mentioned, it was not located in our database when you inquired by phone with our office in January The court later detected their error, it was corrected, and our Client Services Director promptly notified you of this by telephone.Our record of that call indicates the information was not well received, and your frustration with the situation was strongly communicated We received a subsequent call from you on 2/15/asserting the outstanding item has been paid The numerical correction was again explained Both calls ended abruptly by representatives being hung up on Today's complaint provides another opportunity to resolve the matter in a professional manner We regret the oversight of one citation not being included in the amount paid 1/30/ We waived $1,of the total amount due on the citations that were paid at that time In response to your request to resolve this matter, we offer a solution Although we do not have the authority to delete the outstanding citation, we are happy to again offer a settlement to help you conclude your business This option is to pay in full for less than the total judgment amount due The total due at this time is $ Western Collection Bureau, Incis willing to give a 30% discount - and this offer is good through July 31, If you wish to accept this offer, please contact our office on or before July 31, to pay/settle for $ We apologize for the inconvenience and concern this has caused, and thank you for contacting us with opportunity to conclude the matter

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