Western Diversified Services, Inc(“WDS”) is in receipt of your February 21, correspondenceWDS is the administrator of the subject Guaranteed Asset Protection (“***”) AddendumWe hope you find the following information helpful The [redacted] is an amendment to, and part of, the financing agreement between [redacted] of North Atlanta and MsB***WDS is simply the administrator of the [redacted] Addendum and not a party to the agreement According to our claim notes, the claim was started on January 26, We provided a list of required documents so that we may process the claimOn February 8, we were waiting on the payment history from the lienholderAll documents were received on February 14, and the claim was processedThe claim was approved and on February 16, a check for $4,was mailed to the creditor The Information Page of the [redacted] Addendum clearly states, in bold, that “The [redacted] Benefit might not cancel the entire amount owing at the time of loss” The [redacted] benefit amount is determined by the payoff balance provided by the lienholder as of the date of loss, minus any and all unearned finance charges, late charges, late payments, and any amount added to the balance after the effective date of the Finance Agreement Based on our review, our position in this matter has not changedHowever, should any additional information become available that may alter this position, we would welcome its submission for our review By pointing out the foregoing, Western Diversified Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the contract and applicable law Sincerely, Peggy EL***
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ After speaking with [redacted] at the selling dealer, she advised that a refund was issued on June 10, and sent to [redacted] Mr [redacted] 's lien holder Please let me know if I can be of further assistance The matters stated in this email do not waive, but rather reserve any and all rights and defenses WDS may have under the Service Contract Sincerely, [redacted] Compliance/Legal Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) western diversified services inc has completely missed the point of my complaintThe point I was trying to make is that it takes entirely too long to refund money owed to the customerIt is apparent to me, that customer service is not a part of their business
[redacted] This responds to your correspondence of November 2, addressed to Western Diversified Services, Inc(“WDS”)Please note that WDS is the incorrect company, the correct company name should be WG Dealer Services, Inc(“WG”) and we respectively request that you change your records to reflect the correct company nameWG is the administrator of the Mileage Plus Mechanical Breakdown Service Contract and we appreciate the opportunity to respond to MrEmpie’s concerns and hope you find the following information helpful.Please note the Service Contract is not a warranty since WG is not a manufacturer nor is it an insurance policyThe Service Contract is at all times subject to its written terms and conditions, including but not limited to terms and conditions regarding coverages and exclusionsUnder the section of “HOW TO MAKE A CLAIM” is states in part that“It is a condition for coverage that BEFORE ANY REPAIR or replacement is made, You (or the chosen Repair Facility) MUST GIVE NOTICE TO THE CLAIMS SERVICENO REPAIR OR REPLACEMENT SHALL BE PERFORMED UNLESS FIRST APPROVED BY THE CLAIMS SERVICEThe Claims Service shall have a reasonable period of time to exercise its option to inspect the Vehicle.”Since the claim was not called into our claims department before the repairs were started and we were unable to exercise our right to inspect the vehicle to find the cause of failure, the claim was deniedWe trust that this explains our handling of this matter Please feel free to contact me if you have any further questions By pointing out the foregoing, western General Dealer Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the contract and applicable law.Sincerely, [redacted] Paralegal
Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ Under the terms of the GAP Addendum, item 2D states that "The GAP BENEFIT cancels debt and is the lesser of the SCHEDULED PAYOFF BALANCE or the ACTUAL PAYOFF BALANCE on the DATE OF LOSS minus: DAny amount deducted from the PRIMARY CARRIER's TOTAL LOSS settlement prior damage remaining unrepaired at the time of TOTAL LOSS" After review of this file and despite the terms of the of the Addendum, a good-will accommodation will be made and the $deducted by the primary insurance carrier will not be taken into account for the GAP benefitA check for $will be sent to Mr [redacted] under separate cover We sincerely hope this matter has been satisfactorily resolved Sincerely, [redacted] Compliance/Legal Support
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ We have spoken with Mr [redacted] and agreed that he will not have to pay a core charge [redacted] CFO [redacted] Blvd [redacted] XXXXX Office: [redacted] Cell: [redacted] Fax: [redacted] Email: [redacted] @rickcase.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am completely satisfied with the response from the companyI will now only being paying the deductible of $which is exactly what is listed in the Limited Powertrain Warranty Final Consumer Response / [redacted] (3000, 15, 2015/06/15) */ This company has installed a non-functioning engine in my carThe engine has completely stopped working on two occasionsThe dealership has refused to fix the problem, and warranty company states that they cannot do anything until the dealership contacts themThe car is sitting at the dealership and nothing is being done Final Business Response / [redacted] (4000, 17, 2015/06/24) */ Mr [redacted] ' rebuttal is currently under reviewWe would ask for an extension on the response dateThank you
Western Diversified Services, Inc(“WDS”) is in receipt of your February 21, correspondenceWDS is the administrator of the subject Guaranteed Asset Protection (“***”) AddendumWe hope you find the following information helpful The [redacted] is an amendment to, and part of, the financing agreement between [redacted] of North Atlanta and MsB***WDS is simply the administrator of the [redacted] Addendum and not a party to the agreement According to our claim notes, the claim was started on January 26, We provided a list of required documents so that we may process the claimOn February 8, we were waiting on the payment history from the lienholderAll documents were received on February 14, and the claim was processedThe claim was approved and on February 16, a check for $4,was mailed to the creditor The Information Page of the [redacted] Addendum clearly states, in bold, that “The [redacted] Benefit might not cancel the entire amount owing at the time of loss” The [redacted] benefit amount is determined by the payoff balance provided by the lienholder as of the date of loss, minus any and all unearned finance charges, late charges, late payments, and any amount added to the balance after the effective date of the Finance Agreement Based on our review, our position in this matter has not changedHowever, should any additional information become available that may alter this position, we would welcome its submission for our review By pointing out the foregoing, Western Diversified Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the contract and applicable law Sincerely, Peggy EL***
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ After speaking with [redacted] at the selling dealer, she advised that a refund was issued on June 10, and sent to [redacted] Mr [redacted] 's lien holder Please let me know if I can be of further assistance The matters stated in this email do not waive, but rather reserve any and all rights and defenses WDS may have under the Service Contract Sincerely, [redacted] Compliance/Legal Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) western diversified services inc has completely missed the point of my complaintThe point I was trying to make is that it takes entirely too long to refund money owed to the customerIt is apparent to me, that customer service is not a part of their business
[redacted] This responds to your correspondence of November 2, addressed to Western Diversified Services, Inc(“WDS”)Please note that WDS is the incorrect company, the correct company name should be WG Dealer Services, Inc(“WG”) and we respectively request that you change your records to reflect the correct company nameWG is the administrator of the Mileage Plus Mechanical Breakdown Service Contract and we appreciate the opportunity to respond to MrEmpie’s concerns and hope you find the following information helpful.Please note the Service Contract is not a warranty since WG is not a manufacturer nor is it an insurance policyThe Service Contract is at all times subject to its written terms and conditions, including but not limited to terms and conditions regarding coverages and exclusionsUnder the section of “HOW TO MAKE A CLAIM” is states in part that“It is a condition for coverage that BEFORE ANY REPAIR or replacement is made, You (or the chosen Repair Facility) MUST GIVE NOTICE TO THE CLAIMS SERVICENO REPAIR OR REPLACEMENT SHALL BE PERFORMED UNLESS FIRST APPROVED BY THE CLAIMS SERVICEThe Claims Service shall have a reasonable period of time to exercise its option to inspect the Vehicle.”Since the claim was not called into our claims department before the repairs were started and we were unable to exercise our right to inspect the vehicle to find the cause of failure, the claim was deniedWe trust that this explains our handling of this matter Please feel free to contact me if you have any further questions By pointing out the foregoing, western General Dealer Services, Incdoes not waive, but specifically reserves, any and all rights and defenses it may have under the contract and applicable law.Sincerely, [redacted] Paralegal
Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ Under the terms of the GAP Addendum, item 2D states that "The GAP BENEFIT cancels debt and is the lesser of the SCHEDULED PAYOFF BALANCE or the ACTUAL PAYOFF BALANCE on the DATE OF LOSS minus: DAny amount deducted from the PRIMARY CARRIER's TOTAL LOSS settlement prior damage remaining unrepaired at the time of TOTAL LOSS" After review of this file and despite the terms of the of the Addendum, a good-will accommodation will be made and the $deducted by the primary insurance carrier will not be taken into account for the GAP benefitA check for $will be sent to Mr [redacted] under separate cover We sincerely hope this matter has been satisfactorily resolved Sincerely, [redacted] Compliance/Legal Support
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ We have spoken with Mr [redacted] and agreed that he will not have to pay a core charge [redacted] CFO [redacted] Blvd [redacted] XXXXX Office: [redacted] Cell: [redacted] Fax: [redacted] Email: [redacted] @rickcase.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am completely satisfied with the response from the companyI will now only being paying the deductible of $which is exactly what is listed in the Limited Powertrain Warranty Final Consumer Response / [redacted] (3000, 15, 2015/06/15) */ This company has installed a non-functioning engine in my carThe engine has completely stopped working on two occasionsThe dealership has refused to fix the problem, and warranty company states that they cannot do anything until the dealership contacts themThe car is sitting at the dealership and nothing is being done Final Business Response / [redacted] (4000, 17, 2015/06/24) */ Mr [redacted] ' rebuttal is currently under reviewWe would ask for an extension on the response dateThank you