Sign in

Western Foothill Mortgage, Inc.

Sharing is caring! Have something to share about Western Foothill Mortgage, Inc.? Use RevDex to write a review
Reviews Western Foothill Mortgage, Inc.

Western Foothill Mortgage, Inc. Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Avondale Nissan has dealt with my interlock device company on several occasions (well prior to my service appointment). Instead, [redacted] failed to mention in his rebuttal that Avondale Nissan has in fact had to not only dealt with interlock devices before, they have dealt with the same company that my interlock device comes from. So, [redacted] response to the Revdex.com is completely inaccurate and unacceptable. Saying that I am asking them to 'alter' the interlock device is misleading and false. I wanted my vehicle serviced - I STILL NEED MY VEHICLE SERVICED. Not only do I have two service trips already paid for, but I also have a Platinum Warranty.
 
[redacted], the service tech, failed to contact the company when I brought my vehicle in for service. To save time and hassle, [redacted] burdened me with activating my device - in a most unprofessional manner. 
 
I dropped my car off for an appointment to get my oil changed. I did not ask them to do anything with my interlock device - [redacted] asked me to 'blow in the device' and went on in front of several customers. He wanted me to activate the device to bypass calling the interlock company to get it removed. THIS IS PURE LAZINESS AND ALSO POOR CUSTOMER SERVICE. I was asked to also go into the service area by [redacted]. He said, 'when your vehicle is done, we will need you to blow into the device to remove the vehicle from the stall.' This is a OSHA violation to ask customers to go into the service area at all. 
 
I should have simply been asked for the phone number of the interlock company if the service tech or [redacted] did not recognize the company name of the interlock device. Know, [redacted] is correct in his response the the Revdex.com; to alter the interlock device is against the law. 
 
However, Avondale Nissan can and should have called the interlock device company and get the info from them to safely remove the interlock device. I have proof that Avondale Nissan has made several requests to this interlock company for assistance in removing the device. FYI: AZ MVD requires all interlock company's to save phone records of legitimate service repair facilities who have called to remove their devices during repairs.
 
I made it very clear to [redacted] when we spoke on the phone a few weeks ago that I want to CONTINUE TO TAKE MY VEHICLE IN TO AVONDALE NISSAN, it is the most convenient location. On October 7th, [redacted] told me he was going to 'look into company policy and get back to me'. Apparently, he remembered our conversation much differently. I made it clear on the 7th, I need to get my car serviced and I wanted to continue with Avondale Nissan. 
 
However, [redacted] did not call me back about my service warranty/resolving my Revdex.com complaint. I called him today to ask why he did not call me back, and he said, he was not going to and did not think he needed to.
After [redacted] said that he had no intention of calling me back, I do not want to talk to this General Manager again, as he has misrepresented both his company and overlooked many details and issues that took place during my service appointment. 
 
I STILL have no explanation as to why [redacted] made a scene and asked me out loud in front of many other customers to activate my interlock device. I have no apology from [redacted] or [redacted] over the treatment I received when I came to get my oil changed. I have no explanation from [redacted] as to why he did not call me back after the 7th. I also have no idea what to expect the next time I take my vehicle in to get serviced and I WILL NOT TAKE MY VEHICLE IN TO AVONDALE NISSAN UNTIL THIS GETS RESOLVED.
 
Since this was not resolved with the General Manager and I am convinced he misrepresented his company's knowledge of interlock devices, the owner, [redacted], is the person I would like to speak to next. I am also going to contact Nissan Consumer Affairs once again. 
 
I am not getting my questions answered. So far, the people who I have dealt with regarding my complaint have proved unfit and unprofessional in resolving my complaint.
Regards,
[redacted]

I have read the complaint and reviewed it in detail with the consumer over the phone. I apologized on behalf of the dealership to the consumer if she at anytime felt as if the advisor had put her in an embarrassing or compromising positions. It isn’t our intent to deliberately...

infringe on the right to privacy of our customers. In an environment that is extremely contained, fast paced and typically very busy we have counseled our advisors on better ways to communicate in close quarter situations regarding delicate conversation.  The customer had a state mandated ignition interlocking device on her vehicle; the alteration of which without permission from the state and/or authorized vendor is illegal.  We sought assistance from the consumer in order to perform the requested maintenance on her vehicle.   We will review our current written policy regarding state mandated ignition interlocking devices and our ability to properly service those customers.  The consumer has requested a copy of our policy after any revisions, and I explained we would be happy to forward a copy.
As always we appreciate the opportunity to enhance our customers experience at all levels, and will continue to consistently work at overall improvements of our processes.
[redacted]

To whom it may concern,
After review it is clear our service advisor in attempt to expedite the service as requested by the consumer, did ask the consumer to blow into the device to speed the process along.  After further consideration this is not indicative of how we would want our employees to handle these situations. We have reviewed and revised our current policy regarding interlocking devices and posted below. Should you or the consumer have any further concerns or questions please do not hesitate to contact me personally. I belive this is what the consumer was requesting clarity on.
In order to best serve our customers needs, while maintaining a level of confidentiality and the lawful compliance in the disabling of an interlocking breathalyzer device, we request that you read and acknowledge the following policy. We appreciate and value your business.  
The temporary disabling of an interlocking breathalyzer device as mandated by the State of Arizona, must be conducted in conjunction with the assigned installing vendor in order to avoid recording erroneous violations that may trigger an extension of your interlock requirement. 
It is Avondale Nissans position that all State requirements in the disabling will be conducted within the law and at no time will an employee of Avondale Nissan violate such laws. This includes but not limited to an employee of Avondale Nissan blowing into the device on the customers’ behalf, in order to move the vehicle and/or disable. Furthermore a charge of 1.0 hours of labor will be assessed on the original repair order in addition to any regular charges for the repair or maintenance of the vehicle. This additional charge is to cover expenses related to contacting the vendor and the act of disabling the system.
Due to safety concerns it is not an option for the consumer to blow into the device while in the shop in order to avoid the charges. We appreciate your business and understanding regarding this manner.

Check fields!

Write a review of Western Foothill Mortgage, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Western Foothill Mortgage, Inc. Rating

Overall satisfaction rating

Add contact information for Western Foothill Mortgage, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated