I have read the complaint and reviewed it in detail with the consumer over the phoneI apologized on behalf of the dealership to the consumer if she at anytime felt as if the advisor had put her in an embarrassing or compromising positionsIt isn’t our intent to deliberately infringe on the right to privacy of our customersIn an environment that is extremely contained, fast paced and typically very busy we have counseled our advisors on better ways to communicate in close quarter situations regarding delicate conversation The customer had a state mandated ignition interlocking device on her vehicle; the alteration of which without permission from the state and/or authorized vendor is illegal We sought assistance from the consumer in order to perform the requested maintenance on her vehicle We will review our current written policy regarding state mandated ignition interlocking devices and our ability to properly service those customers The consumer has requested a copy of our policy after any revisions, and I explained we would be happy to forward a copy As always we appreciate the opportunity to enhance our customers experience at all levels, and will continue to consistently work at overall improvements of our processes [redacted] ***
I have read the complaint and reviewed it in detail with the consumer over the phoneI apologized on behalf of the dealership to the consumer if she at anytime felt as if the advisor had put her in an embarrassing or compromising positionsIt isn’t our intent to deliberately infringe on the right to privacy of our customersIn an environment that is extremely contained, fast paced and typically very busy we have counseled our advisors on better ways to communicate in close quarter situations regarding delicate conversation The customer had a state mandated ignition interlocking device on her vehicle; the alteration of which without permission from the state and/or authorized vendor is illegal We sought assistance from the consumer in order to perform the requested maintenance on her vehicle We will review our current written policy regarding state mandated ignition interlocking devices and our ability to properly service those customers The consumer has requested a copy of our policy after any revisions, and I explained we would be happy to forward a copy As always we appreciate the opportunity to enhance our customers experience at all levels, and will continue to consistently work at overall improvements of our processes [redacted] ***