Western Freezer

As we have repeatedly replied to this customer via email and phone calls, and as she herself has acknowledged, our initial estimate to transplant this tree indicated that we cannot guarantee the survival of the tree if the customer wishes us to transplant it She did indeed sign this estimate which indicated to us that she understood that we could not guarantee it would survive We did offer to remove the dead tree from her property and offered her a $refund so that a new tree could be purchasesThis would have covered the cost of a new treeThe remaining $that we charged to her was for our time for the transplant As far as the complaint that we planted it too deep, this is her opinion and although we may be able to possibly state it was an inch or two too deep in an effort to be understanding to her complaint, in our professional opinion, the depth at which the tree was planted certainly was not the cause of the tree dying Lanco Tree Services feel that we did our very best with this customer in 1)advising her not to transplant the tree and indicating that it may not be hardy enough to survive the transplant2)offered to remove the dead tree from the property 3)offered to give her a check to cover the cost of a new tree Please let us know if there is anything further that you should need from us in order to properly answer her complaints.Thank you