Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved as soon as requested amount credited to checking account Sincerely,
Apologize for the confusionWe were supposed to assist in consolidating your federal student loansWe worked on your file and Jess spoke with both you and your daughter in regarding the private loans*** was waiting for your instructions on the consolidations so we can then repair your creditRegardless, We prefer to fully refund your fee in full today as opposed to having a dissatisfied Cleint It will be returned to same account right awayPlease call us should you have any questions or chose to revisit this in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Notwithstanding the complaint's details for which will not be re-iterated herein, the response is not acceptable for the following reasons:1) In the response, the company's own link to the FTC's Disputing Errors on Credit Reports specifically states "Credit reporting companies must investigate the items in question--usually within days--unless they consider your dispute frivolous When the investigation is complete, the credit reporting company must give you the results in writing and a free copy of your report if the dispute results in a change." Here, as admitted to and pointed out in the subject company's response, it has been close to 60(!) days and no response has been received, let alone any changes to the deleted items Had a favorable outcome been reached, this complaint would not have been submitted This is undeniably contrary to the FTC language disclosed The reference to a delay because of the Equifax breach holds no merit as same has not affected the two other credit bureaus.2) The response does not address the numerous failures in returning recent recorded messages, an inference to the lack of intention in addressing this consumer's inquiry on the part of the subject company Additionally, promises by both reps "Phil and Thomas" two weeks ago that they would request a refund approval from the owner, Alan H***, were not fulfilled given the aforesaid, let alone they did not circle back to discuss Follphone message and e-mail inquiries over the last several days were not answered, nor did reps return the phone call of the intermediary mortgage company loan officer, MrJoseph V [redacted] The owner/founder, Alan H***, was very enthusiastic initially during a conference call wherein he promised results within the 30-day turnaround time, collected payments successfully yet, when this issue came up, he did not have the courtesy in returning phone call This consumer is not interested in getting a free service The simple fact is that company's business model did not work here and, therefore, a refund of the paid $is owed 3) All personal information must be deleted and kept in compliance with federal privacy laws; a confirmation of same is also hereby demanded.4) The response fails to address the handling of the confidential personal identifies that it holds for which, to date, it is responsible for and subject to privacy laws enforced by federal agencies This writer demands a complete deletions of the entire personal identification information and non-disclosure to any third party.5) Lastly, should a refund is issued and privacy commitment is given to include deletion of the records, including e-mail documents that the company received, the complainant willing to withdraw matter voluntarily from the Revdex.com.Be guided accordingly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I spoke with the Revdex.com's mediator " [redacted] " and he asked that I respond to the complaint even though the complaint is supposed to be fully withdrawn and [redacted] also advised that my organization will be unaffected by this complaint in any way due to the fact that the consumer left messages and recanted the complaintPlease confirm with me once this complaint is withdrawn as I've been advised that ill receive a phone callThank you [redacted] , for your help in this process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved as soon as requested amount credited to checking account Sincerely,
I’ll refund the fee right awayThank you
Apologize for the confusionWe were supposed to assist in consolidating your federal student loansWe worked on your file and Jess spoke with both you and your daughter in regarding the private loans*** was waiting for your instructions on the consolidations so we can then repair your creditRegardless, We prefer to fully refund your fee in full today as opposed to having a dissatisfied Cleint It will be returned to same account right awayPlease call us should you have any questions or chose to revisit this in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Notwithstanding the complaint's details for which will not be re-iterated herein, the response is not acceptable for the following reasons:1) In the response, the company's own link to the FTC's Disputing Errors on Credit Reports specifically states "Credit reporting companies must investigate the items in question--usually within days--unless they consider your dispute frivolous When the investigation is complete, the credit reporting company must give you the results in writing and a free copy of your report if the dispute results in a change." Here, as admitted to and pointed out in the subject company's response, it has been close to 60(!) days and no response has been received, let alone any changes to the deleted items Had a favorable outcome been reached, this complaint would not have been submitted This is undeniably contrary to the FTC language disclosed The reference to a delay because of the Equifax breach holds no merit as same has not affected the two other credit bureaus.2) The response does not address the numerous failures in returning recent recorded messages, an inference to the lack of intention in addressing this consumer's inquiry on the part of the subject company Additionally, promises by both reps "Phil and Thomas" two weeks ago that they would request a refund approval from the owner, Alan H***, were not fulfilled given the aforesaid, let alone they did not circle back to discuss Follphone message and e-mail inquiries over the last several days were not answered, nor did reps return the phone call of the intermediary mortgage company loan officer, MrJoseph V [redacted] The owner/founder, Alan H***, was very enthusiastic initially during a conference call wherein he promised results within the 30-day turnaround time, collected payments successfully yet, when this issue came up, he did not have the courtesy in returning phone call This consumer is not interested in getting a free service The simple fact is that company's business model did not work here and, therefore, a refund of the paid $is owed 3) All personal information must be deleted and kept in compliance with federal privacy laws; a confirmation of same is also hereby demanded.4) The response fails to address the handling of the confidential personal identifies that it holds for which, to date, it is responsible for and subject to privacy laws enforced by federal agencies This writer demands a complete deletions of the entire personal identification information and non-disclosure to any third party.5) Lastly, should a refund is issued and privacy commitment is given to include deletion of the records, including e-mail documents that the company received, the complainant willing to withdraw matter voluntarily from the Revdex.com.Be guided accordingly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I spoke with the Revdex.com's mediator " [redacted] " and he asked that I respond to the complaint even though the complaint is supposed to be fully withdrawn and [redacted] also advised that my organization will be unaffected by this complaint in any way due to the fact that the consumer left messages and recanted the complaintPlease confirm with me once this complaint is withdrawn as I've been advised that ill receive a phone callThank you [redacted] , for your help in this process
In an effort to appease the client, Ill refund the requested amountThank you Tell us why here